Audi Hawthorne

I generally hate car shopping, but buying a Certified Pre-Owned (CPO) Audi Q5 from Leo and the team at Audi Hawthorne changed my perspective entirely. Their patience, knowledge, and customer service were all 10/10. As a NJ resident, I was also impressed by how seamlessly they handled the out-of-state registration and tax—it was much easier than I expected; it was no different than buy from an NJ dealership. I’m thrilled with the S line 45 engine and the overall value I found with this group. If you're looking for an honest used car experience in the tri-state area, this is the place.

I would buy a car from Craig Garon for sure... he'll go to bat for you!

I was a loyal customer and leased two Audis from this dealership. The first impression was great, but over time the experience steadily declined. The service department repeatedly missed issues during inspections, which led to multiple unnecessary visits where I had to demonstrate the problem before it was addressed. During one inspection, they even missed a nail in a tire while assuring me the vehicle was in excellent condition. On my last lease, there was a $2,000 overcharge on the paperwork at signing. I had to catch the error myself and insist it be corrected. They also added a key insurance fee to the bill without properly disclosing it, which I had to point out and have removed. I raised all of these concerns with Ken Strong, the general manager. Unfortunately, he was unresponsive when I reached out with questions about leasing a new vehicle. After being ignored repeatedly, I became so frustrated that I turned in my lease early, absorbed the financial penalty, and purchased a BMW instead. I would strongly advise others to think twice before doing business here. The overall experience felt more like a stereotypical 1970s used car lot commercial than a modern luxury dealership.

Very disappointed with Audi of Hawthorn after being a loyal customer for 9 years. I paid $1,600 for an annual service and inspection in November 2025 and was told my car was in great condition. Immediately after the service, a new noise appeared. I brought the car back and was told nothing was wrong. Two weeks later, I returned again and was told the drive axle boot was broken and would cost $3,500 to fix. I got a second opinion from a trusted mechanic, who confirmed: The axle boot damage was recent and should have been caught during the inspection The oil was very low and dirty (despite being charged for an oil change) The cowl panel was loose, causing the noise Filters and brake fluid still needed replacement Bottom line: I was charged for services that were not properly done, and I was falsely assured my car was fine. This is a serious safety concern. I’ve lost all trust and will never return.

Please stay away!! From a falsely advertised S4 and not working on the price when called out, to stripping the license plate bracket and trying to replace it with a rusty used one a month later, to not having the car registered for almost if not 2 months, to trying to convince me to drive the car unregistered with a “official dealership letter to show police” to selling a car with a bad waterpump, to refusing to allow purchase of the car without “Nitrofill.” This dealership is a disgrace to the Audi legacy. Take the reviews seriously unlike I did. Please. Save yourself the biggest headache purchasing a vehicle you’ve ever had.

I purchased a Used 2018 Jeep Wrangler that they had on their lot, Leo the sales person lied to me on what he would get back for me. The entire department there never returns phone calls. Also, when I purchased the Jeep, I almost had an accident, they never fixed the issue w/the Jeep when it was sold to them. The Power steering turned off while I was driving on the highway, all the lights on the Dash board came on, I returned the Jeep with in the 30 days so they can fix the issue, but they never did. Also, the Right passenger power mirror did not work, they claimed they purchased a new motor, but that was not the case. It is still broken. Audi dealership in Hawthorne, NY is a a crappy company, that does not honor their customers. They rip them off for the little money that's owed to the customer. I wanted to transfer my Veteran CT plates to the Jeep and they shook me down for $495 for tag registration in CT, The tags cost $132 to transfer, they were supposed to refund me $371, what they gave me was $68. Not a friendly dealership, no return calls, no consistency! If I can give them zero stars I would.

I was on the market, looking to upgrade from my 2015 Q5. My search came upon a CPO at Audi Hawthorne. They had the precise trim and color I wanted. There I met sales person Nicolas. Nicolas was great in guiding me with the features of the vehicle and answering all my question. Tom the sales manager made it all possible for me to take this vehicle home. Tom settle for an awesome price that I was comfortable with. Ricardo the finance person made the process easy by explaining every document that I signed. My wife and I had some good laughs with Ricardo. It was truly a great experience. Thank you all. and I honestly recommend anyone looking for an Audi. Stop by Audi Hawthorne.

Bought an Audi here 2021 would never go back. Went back this past May forgot how bad they are No sales people on floor waited 2 hours finally left. Went to BMW AND was treated like a human. Hawthorn dealership is the worst dealership in the world. Not one competent person in the building.

I leased a 2025 SQ5 Sportback from this dealership in April of 2025 and NEVER in my life have I EVER experienced such poor customer service. This being my 9th Audi, it wasn't my 1st rodeo and was an easy sale.. I followed my salesman from 2 prior Audi's to this trainwreck of a joint because the price was right... Living in NJ the car was to be delivered (not uncommon) on a specific date and time which of course had to be rescheduled because of disorganization. On the confirmed delivery day, my car finally arrived late because the "valet person" put the wrong address in the navigation and ended up in an undesirable neighborhood 40 minutes away from my home resulting in an odometer reading of 150 miles when it arrived in my driveway. The "valet person" was accompanied by a female who left long black hair scattered on the passenger seat and console as well as greasy fingerprints all over the MMI screen. After signing the few documents and handing over a check I immediately went to the car wash and had a brand new expensive car thoroughly sterilized. About a week later I received a phone call from my salesman stating the finance person/dept "thinks they shredded/lost my check" and would I mind paying with a credit card...I of course put a stop payment on my "missing" check and conveniently there was no mention of reimbursement for the stop payment fee charged by my bank. Fast forward to day 48, the salesman left the dealership, I've called countless times trying to reach someone with no luck & recently called Audi Corporate Offices and filed a complaint because my temporary plates are expired and my permanent plates are in space! I'm paying for a car that I'm not driving in fear of getting stopped for expired documentation. The original complaint has now been escalated to the Regional Complaint Division because it was ignored... How is this place in business??? Do yourself a favor and STAY FAR FAR AWAY from Audi Hawthorne !!!

Leo is excellent at communication, and the information has been clear and transparent. Everything honest and above board. I know what to expect