Toyota of Downtown Chicago

This is hands down one of the worst service experiences I’ve ever had. I had a CONFIRMED APPOINTMENT and when I arrived, the SERVICE DOORS WERE CLOSED. No sign. No notice. No warning. I stood outside in Chicago winter like an idiot for over 30 minutes until someone casually opened the door. Then I’m told: “Everyone is in a meeting.” “Computers won’t be ready for 1.5 hours.” So why the xxxx are you booking appointments if you’re not even operational? I was told to leave and come back later. I’m a Lyft driver — that means real money lost, not just inconvenience. Zero respect for customers’ time. After I called Toyota customer service and complained, I was told I’d be put in an express lane. I came back… and STILL waited. No urgency. No apology. No explanation. Just silence and attitude. I finally got out at 1:14 PM — HOURS after my appointment — for a BASIC oil change. Paid $103, lost income, wasted half my day, and NOT A SINGLE PERSON APOLOGIZED. No compensation. Nothing. This place is: • Disorganized • Poorly managed • Completely unprofessional • Disrespectful to working customers If this is “Toyota service,” it’s embarrassing. A confirmed appointment here means ABSOLUTELY NOTHING. Avoid this location unless you enjoy wasting time and money.

I'm very close to the dealership so I can work home I like that but the work is good on my car so I trust there work

They have always been easy to work with and provide timely updates regarding the service or findings as well as when the service is completed.

The dealer rep I worked with was very friendly and competent. However, my biggest complaint is that the waiting area is ludicrously FREEZING - no excuse to have to sit somewhere that cold for possibly hours! I sat in this ice box for 2+ hours because the dealership no longer offered a courtesy ride home and back…

I brought my Toyota Prius in for a simple 65,000 checkup. It turned out the front bearings were leaking grease and so needed to be repacked. It couldn’t be done by the end of the lof the day and I had a critical need for the car the next morning . They gave me a loaner overnight and the master mechanic stayed til 8:00 PM to finish the job so I could have the car back first thing the next morning! I cannot imagine better service.

Alejandro was very helpful and broke down everything for me step by step from my inspection.

Always great service. Will come back here always. Prompt. Efficient. Affordable. Very happy with my car.

We purchased our car here and have had all service done here. The service staff is kind, patient and professional. They make sure you understand what needs to be done (or is being done) and are happy to answer your questions.

Personable and thorough customer service experience. Delivered vehicle on-time/as projected. Maintenance work provided ongoing confidence that vehicle is in tip top condition

Thanks Alejandro for giving a nice customer service all the time, I had a good experience this time