Reviews
Have been going to Longo for over 20 years.
Have been going to Longo for over 20 years. Great helpful personnel. I would recommend it to anyone looking for a Toyota vehicle.
Have been going to Longo for over 20 years.
Have been going to Longo for over 20 years. Great helpful personnel. I would recommend it to anyone looking for a Toyota vehicle.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Brought it in for engine maintenance light confirmed
Brought it in for engine maintenance light confirmed issue communication was great repair was done in timely manner
Brought it in for engine maintenance light confirmed
Brought it in for engine maintenance light confirmed issue communication was great repair was done in timely manner
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s great to know your service experience was smooth, with clear updates and a quick turnaround. We appreciate your business! Longo Toyota
Brought my car in before 9am.
Brought my car in before 9am. Had an appointment at 11. Was told to come in early to try to get the tires changed out in a few hours, didn't leave Longo Toyota until around 4:30. Nobody gave me updates until AFTER 2pm. And I kept getting false promised times on when my car would be ready. They said 12:30, then said 3:30 and I was not out of the dealership until 4:30. The fact that I had been there waiting all day when I could've taken the shuttle home was frustrating because I didn't want to go home and be told it was done just to call them back to pick me up. And every "update" I did get was basically within the hour of their promised time only to keep being pushed back.
Brought my car in before 9am.
Brought my car in before 9am. Had an appointment at 11. Was told to come in early to try to get the tires changed out in a few hours, didn't leave Longo Toyota until around 4:30. Nobody gave me updates until AFTER 2pm. And I kept getting false promised times on when my car would be ready. They said 12:30, then said 3:30 and I was not out of the dealership until 4:30. The fact that I had been there waiting all day when I could've taken the shuttle home was frustrating because I didn't want to go home and be told it was done just to call them back to pick me up. And every "update" I did get was basically within the hour of their promised time only to keep being pushed back.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Bruce is always spot on with communication and is on top
Bruce is always spot on with communication and is on top of everything for me Job well done
Bruce is always spot on with communication and is on top
Bruce is always spot on with communication and is on top of everything for me Job well done
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad to hear that Bruce consistently provides clear communication and stays on top of everything for you. We truly appreciate your support and look forward to assisting you again in the future! Hurry back - Team Longo
I had an outstanding experience with Alex Ayala and his
I had an outstanding experience with Alex Ayala and his entire service team at Longo Toyota. From start to finish, Alex went above and beyond to make sure everything was handled professionally, efficiently, and with genuine care. He took the time to clearly explain what my vehicle needed, kept me updated throughout the process, and made sure there were no surprises. It’s rare to find someone who combines deep knowledge with such excellent customer service. His attention to detail and commitment to doing things right really stood out. The whole team worked seamlessly, and you can tell there’s a strong culture of accountability and pride in their work. Because of Alex and his team, what could have been a stressful situation turned into a smooth and reassuring experience. Longo Toyota is fortunate to have someone like Alex representing them. His dedication, professionalism, and customer-first attitude absolutely deserve recognition. I highly recommend him and his team to anyone looking for top-tier service.
I had an outstanding experience with Alex Ayala and his
I had an outstanding experience with Alex Ayala and his entire service team at Longo Toyota. From start to finish, Alex went above and beyond to make sure everything was handled professionally, efficiently, and with genuine care. He took the time to clearly explain what my vehicle needed, kept me updated throughout the process, and made sure there were no surprises. It’s rare to find someone who combines deep knowledge with such excellent customer service. His attention to detail and commitment to doing things right really stood out. The whole team worked seamlessly, and you can tell there’s a strong culture of accountability and pride in their work. Because of Alex and his team, what could have been a stressful situation turned into a smooth and reassuring experience. Longo Toyota is fortunate to have someone like Alex representing them. His dedication, professionalism, and customer-first attitude absolutely deserve recognition. I highly recommend him and his team to anyone looking for top-tier service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s especially rewarding to know that Alex’s professionalism, attention to detail, and customer-first approach made a meaningful difference and turned your visit into a smooth and reassuring experience. We’re proud to have team members like him who truly represent our commitment to excellence. We sincerely appreciate your recommendation and your kind words. Thank you for choosing Longo Toyota, we look forward to serving you again in the future!
My service representative Noli was extremely helpful and
My service representative Noli was extremely helpful and expedited my vehicle service. Delivered ahead of schedule and was in constant communication with me on the vehicle's status.
My service representative Noli was extremely helpful and
My service representative Noli was extremely helpful and expedited my vehicle service. Delivered ahead of schedule and was in constant communication with me on the vehicle's status.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We’re so glad to hear that Noli provided such helpful and attentive service, keeping you informed every step of the way and getting your vehicle back to you ahead of schedule. Longo Toyota
Definitely would buy a car here, service department is
Definitely would buy a car here, service department is super busy. Had oil change and tire rotation and took them 5 hours.
Definitely would buy a car here, service department is
Definitely would buy a car here, service department is super busy. Had oil change and tire rotation and took them 5 hours.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your feedback and are glad you would consider buying a car here. Our service department can get busy, and we appreciate your patience during your oil change and tire rotation. We’re always looking for ways to make the service experience faster and more efficient. Team Longo
Good experience (period).
Good experience (period). No complaints (period). Fifteen word minimum (period). Click next (period). End (period).
Good experience (period).
Good experience (period). No complaints (period). Fifteen word minimum (period). Click next (period). End (period).
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We're honored to serve you and your auto care needs. Make it a great day - Team Longo Toyota
Daniel Lopez was really helpful and got what I needed for
Daniel Lopez was really helpful and got what I needed for my tundra brake system
Daniel Lopez was really helpful and got what I needed for
Daniel Lopez was really helpful and got what I needed for my tundra brake system
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad to hear that Daniel was able to help you with your Tundra brake system and provide exactly what you needed. We’ll be sure to pass along your kind words—he’ll be thrilled to hear them - Team Longo
I’ve been coming to get my car serviced with Noli for
I’ve been coming to get my car serviced with Noli for over 8 years. He has such amazing great customer service and is very attentive and very kind and always answers all my questions. He is one of the top and best service advisors at Longo. Thank you, Noli!
I’ve been coming to get my car serviced with Noli for
I’ve been coming to get my car serviced with Noli for over 8 years. He has such amazing great customer service and is very attentive and very kind and always answers all my questions. He is one of the top and best service advisors at Longo. Thank you, Noli!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your loyalty and kind words! We’re thrilled to hear that Noli has consistently provided such attentive and helpful service over the past 8 years. We’ll be sure to share your praise with him, he’ll be delighted! Longo Toyota