AutoNation Toyota White Marsh

The quality of the work done on my car -both the maintenance and the necessary replacements was very good. Ryan and Amanda my service advisors were very professional and responsive. However, the online scheduling app overbooked for the day of my service and as a result other customers and myself waited hours more than was necessary. Perhaps overbooking is cost effective but its poor customer service and does not generate customer satisfaction or loyalty. I will NOT use the app again.

Exceptional Service at AutoNation Toyota! I cannot recommend Dan Cahill and Mohamed Zubair at AutoNation Toyota highly enough. If you are looking for a seamless, honest, and truly professional car-buying experience, these are the experts you need to see. I recently purchased a 2022 Toyota Tundra, and from start to finish, Dan was a complete breath of fresh air. In an industry where it can be hard to find transparency, Dan’s honesty and extreme attention to detail stood out immediately. He wasn’t just trying to close a sale; he was dedicated to ensuring I walked away with a vehicle in peak condition. The level of care they took with this truck was phenomenal. Dan and Mohamed went above and beyond to ensure the Tundra met the incredibly strict Maryland State Inspection standards. They meticulously handled: • All necessary software updates and recalls. • Full mechanical vetting to ensure every component was performing perfectly. • Upgrading all specs required for local compliance. What impressed me most was their integrity. They actually identified an issue with the AC/defrost setting being stuck—something I might not have caught on a test drive—and insisted on ordering a new part and fixing it properly before they would even let me take delivery. It is rare to find a team so committed to safety and customer satisfaction. Thank you, Dan and Mohamed, for making this purchase stress-free and for looking out for my best interests every step of the way. I love the Tundra!

Jonathan was great. I was not there as long as I thought I would be. They really worked with me for the best possible vehicle. Yay, AutoNation Team!!!!

Kaitlyn, our agent was knowledgeable and helpful. She answered all of our questions and made sure everything was right with the vehicle because we purchased it. This dealership offers good price options for vehicles. They made the purchase process transparent, easy and straightforward. I would definitely recommend this dealership to everyone looking to buy a new or used cars.

People were very nice, Not very helpful with low rate loan. Helped understand the complexity of today’s advanced car.

Everyone knows how stressful car shoping can be but the staff at this location helped me get the job done. Yong He was super helpful and patient He answered all my questions and gave me helpful information on choosing between cars and making my final decision.

Came in for an oil change. The wait was around 2 1/2 hrs but they have plenty of of plugs to plug your phone , Tablet , ets so time didn?t seem that long. Malik was the agent who assisted with my appointment and he was amazing. Hope to have home again for future appointments.

I had a slow leak in a back tire. Tire was assessed along with the other back tire and it was recommended both be replaced with a wheel alignment. All was done within one day and car runs great.

I would have liked to leave with hard tags. Otherwise my experience was smooth after I was able to identify what I actually wanted in a new vehicle. I really like my car.

I always receive great service at Jerry's. The staff is very friendly. I'm a long time customer and hope to continue.