Reviews
I had a very disappointing experience with Platinum Dealer. I purchased extended warranties that were never properly activated or processed. I contacted the warranty company directly, and they confirmed that the warranties were never activated by the dealership. Several months have passed, and I still have not received the refund. On top of that, I have experienced ongoing issues with the vehicle I purchased, and the problems were never properly resolved. Despite multiple attempts to get clear answers, I received inconsistent information and no resolution. It is extremely frustrating to pay for services that were never fulfilled. Communication was poor, and I felt ignored when trying to resolve the issue. This situation has caused unnecessary stress and inconvenience. I would strongly advise future customers to carefully review all paperwork and confirm that any warranties or add-ons are actually processed and active. I hope the dealership improves its customer service and accountability, because this experience was far below expectations.
I had a very disappointing experience with Platinum Dealer. I purchased extended warranties that were never properly activated or processed. I contacted the warranty company directly, and they confirmed that the warranties were never activated by the dealership. Several months have passed, and I still have not received the refund. On top of that, I have experienced ongoing issues with the vehicle I purchased, and the problems were never properly resolved. Despite multiple attempts to get clear answers, I received inconsistent information and no resolution. It is extremely frustrating to pay for services that were never fulfilled. Communication was poor, and I felt ignored when trying to resolve the issue. This situation has caused unnecessary stress and inconvenience. I would strongly advise future customers to carefully review all paperwork and confirm that any warranties or add-ons are actually processed and active. I hope the dealership improves its customer service and accountability, because this experience was far below expectations.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Jose, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly, or let us know the best way to reach you, and we will reach out.
Jose, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly, or let us know the best way to reach you, and we will reach out.
I appreciate your willingness to take another look at the vehicle, but honestly I do not feel comfortable bringing it back again. In previous occasions, I was told the issue would be properly resolved, however the vehicle stayed there for weeks and the problem was still not fixed. This situation affects me significantly, as I depend on my vehicle and end up waiting for a solution that never gets resolved.
Leon,,Sales Representative with his expertise guided me thru the selection process, it’s features and final selection
Leon,,Sales Representative with his expertise guided me thru the selection process, it’s features and final selection
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- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your feedback. We’re pleased our sales team’s expertise helped you understand the features and choose the right Buick. Enjoy your new vehicle, and please let us know if there’s anything else we can do.
Gabriel is an outstanding salesman. He took his time to explain everything I needed to know about the vehicle. I will referred his name for anyone. Looking for a vehicle at this dealership.
Gabriel is an outstanding salesman. He took his time to explain everything I needed to know about the vehicle. I will referred his name for anyone. Looking for a vehicle at this dealership.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for highlighting Gabriel’s expertise during your purchase of a used Buick Envision. We’re glad he provided clear explanations and made you feel confident about your decision. We appreciate your referrals and look forward to helping anyone you send our way.
Everyone was helpful, but Atef took me through and spent time with me, to choose the correct car that fits my needs. The management was very polite and got me through the whole process.
Everyone was helpful, but Atef took me through and spent time with me, to choose the correct car that fits my needs. The management was very polite and got me through the whole process.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We’re thrilled that Atef (Fifo) took the time to help you select the perfect Buick Envision and that our management team provided polite, seamless support. Thank you for the five-star rating and for choosing your new Buick Envision with us.
I have never given anyone a review but these guys deserve a GREAT REVIEW. Great people at Platinum Buick GMC White Plains. Very helpful, honest and very fair. I just got my 2026 Buick Envista. Love it and they made it possible!! Now I'm going back with my son so he can get his Buick. They have great service, great people working there and their prices are UNBEATABLE!!! Believe me. GO THERE!!!!!
I have never given anyone a review but these guys deserve a GREAT REVIEW. Great people at Platinum Buick GMC White Plains. Very helpful, honest and very fair. I just got my 2026 Buick Envista. Love it and they made it possible!! Now I'm going back with my son so he can get his Buick. They have great service, great people working there and their prices are UNBEATABLE!!! Believe me. GO THERE!!!!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
It’s fantastic to learn our team’s honest approach helped make your new 2026 Buick Envista possible. We’re thrilled you appreciated our competitive pricing and service so much that you’re returning with your son for his own Buick. We look forward to assisting you both again soon.
The GMC dealership in white plains was beyond my expectations and I was satisfied with the outcome of the entire staff.
The GMC dealership in white plains was beyond my expectations and I was satisfied with the outcome of the entire staff.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We’re delighted your new GMC Canyon purchase surpassed expectations and that our team delivered a positive experience. Thank you for sharing your feedback and for choosing us.
Rob- was patient and understanding with me, as I was making a decision on the vehicle I was choosing. He then went and found the exact color and model I wanted in less than a week!!
Rob- was patient and understanding with me, as I was making a decision on the vehicle I was choosing. He then went and found the exact color and model I wanted in less than a week!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
It’s wonderful to hear Robert took the time to understand your needs and located your new GMC Terrain so quickly. We’re glad we could deliver the exact color and model you wanted in under a week. Please let us know if you have any questions as you enjoy your Terrain.
Dealership is small for parking. Besides that it’s fine . Employees are very respectful and seem happy . Also professional and knowledgeable. But no car mats
Dealership is small for parking. Besides that it’s fine . Employees are very respectful and seem happy . Also professional and knowledgeable. But no car mats
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a new car
David, it's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Platinum Buick GMC White Plains!
Warm helpful. They make u feel very welcome. Leon the saleman was fantastic . Got us too a price that was good for us. Car was very clean when we picked up. They showed us how to setup the car. Would definitely use them again
Warm helpful. They make u feel very welcome. Leon the saleman was fantastic . Got us too a price that was good for us. Car was very clean when we picked up. They showed us how to setup the car. Would definitely use them again
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
It’s wonderful to know you felt at home and found a deal that worked for you. Congratulations on your new GMC Terrain and glad it was spotless and ready when you picked it up. We appreciate your feedback and look forward to helping you again.
Very nice intelligent person she said down with me she explained everything to me.Thanks
Very nice intelligent person she said down with me she explained everything to me.Thanks
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with Destiny. We’re glad she took the time to sit down and clearly explain every detail of your Cadillac XT5 purchase. Enjoy the ride!