Reviews
They provided fast and courteous service. They made clear what work needed to be done and it was completed promptly. Service area was clean and comfortable.
They provided fast and courteous service. They made clear what work needed to be done and it was completed promptly. Service area was clean and comfortable.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for recognizing our prompt and courteous service on your Nissan Rogue. We’re happy the necessary work was explained clearly, completed efficiently, and that you found the service area comfortable. We appreciate your feedback and look forward to your next visit.
Service was great and I felt confident that the work done was complete and thorough
Service was great and I felt confident that the work done was complete and thorough
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We’re glad to hear you felt confident in the quality and thoroughness of our work. Providing great service and ensuring everything is done right the first time is always our goal. We truly appreciate your feedback and look forward to helping you again in the future!
The workers are nice and helpful for the most part. The service center is pretty small and it’s tough to pick up or drop someone off to get the car. I really hate that they charge an extra fee to use a credit card. Haven’t found that to be something that other service centers do especially when service costs $1000!
The workers are nice and helpful for the most part. The service center is pretty small and it’s tough to pick up or drop someone off to get the car. I really hate that they charge an extra fee to use a credit card. Haven’t found that to be something that other service centers do especially when service costs $1000!
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback—we really appreciate you taking the time to share your experience. We’re glad to hear our team has been helpful and kind, as that’s something we take a lot of pride in. That said, we understand your concerns about the limited space in our service area and how that can make drop-offs and pick-ups more challenging. We know how important convenience is, and we’re always looking for ways to improve the flow and overall experience. We also hear you regarding the credit card fee. We understand how frustrating that can feel, especially on larger service invoices. on February 11th 2024, New York State has a credit card surcharge law, that all merchants must follow to be incompliance with the law. Thank you again for your honest input—it helps us improve. We hope to have the opportunity to serve you even better next time.
Excellent, Very knowledgeable and Professional, They make you feel like your family, extremely courteous, Mr Simpson made me Feel at ease, had excellent patience and made sure I got the best deal for me
Excellent, Very knowledgeable and Professional, They make you feel like your family, extremely courteous, Mr Simpson made me Feel at ease, had excellent patience and made sure I got the best deal for me
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your kind words! We truly appreciate you taking the time to share your experience. It means a lot to hear that you felt comfortable and well taken care of throughout the process. Mr. Simpson and our entire team are committed to providing knowledgeable, patient, and personalized service, so it’s wonderful to know that came through. We’re especially glad we could help you find the best deal that fits your needs. Welcome to the family, and please don’t hesitate to reach out if there’s ever anything more we can do for you!
Employees friendly, waiting area clean and comfortable with great selection of coffee. Was informed of the status of my service and was happy with the results.
Employees friendly, waiting area clean and comfortable with great selection of coffee. Was informed of the status of my service and was happy with the results.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We're glad to hear you found our team friendly and our waiting area clean and comfortable. It’s great that you enjoyed the coffee selection too! We always aim to keep our customers informed throughout the service process, so we’re especially happy to know that made a difference for you. We truly appreciate your feedback and look forward to seeing you again!
Excellent customer service, clean and organized waiting area, reps are informative and communicative. will always return to get my vehicle serviced here.
Excellent customer service, clean and organized waiting area, reps are informative and communicative. will always return to get my vehicle serviced here.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience with our team. Providing excellent customer service in a clean, comfortable environment is something we take great pride in, and it’s wonderful to know our staff kept you well-informed throughout your visit. We truly appreciate your trust and look forward to seeing you again for your future vehicle service needs!
The service center is excellent. Even though I’ve had to spend a lot of money on my vehicle, and even though I’ve had to bring it in too many times for a new car over the years, the service center always took care of me.
The service center is excellent. Even though I’ve had to spend a lot of money on my vehicle, and even though I’ve had to bring it in too many times for a new car over the years, the service center always took care of me.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. We truly appreciate your kind words about our service center and team. We understand that needing multiple visits—especially with a newer vehicle—can be frustrating, and we genuinely value your patience and continued trust in us. Our goal is always to take care of you and ensure your vehicle is running at its best, no matter the circumstances. We’re grateful for the opportunity to assist you and look forward to continuing to support you whenever you need us.
The service was done in less than anticipated time. This dealership is also clean and quiet
The service was done in less than anticipated time. This dealership is also clean and quiet
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for noting how quickly we completed your Nissan Rogue service and for recognizing the clean, peaceful environment. We look forward to assisting with your maintenance needs on future visits.
I brought my car in for a two-part recall (Oil Temperature/Bearings issue and ETC issue). I specifically asked if my car was subject to the oil temperature recall. The advisor told me that for my car the only recall that was relevant is the throttling issue. I did my own extensive research and that is not the case. I honestly don’t know if the technician actually did both parts of the recall, but I will be coming back to discuss further based on what was communicated to me upon check-in.
I brought my car in for a two-part recall (Oil Temperature/Bearings issue and ETC issue). I specifically asked if my car was subject to the oil temperature recall. The advisor told me that for my car the only recall that was relevant is the throttling issue. I did my own extensive research and that is not the case. I honestly don’t know if the technician actually did both parts of the recall, but I will be coming back to discuss further based on what was communicated to me upon check-in.
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- Buying process
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- Quality of repair
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for bringing this to our attention. We’re sorry to hear about the confusion and any frustration this situation may have caused. Clear and accurate communication is extremely important to us, especially when it comes to recalls and the safety of your vehicle. We understand your concern and appreciate that you took the time to research this further. We would very much like the opportunity to review your visit, confirm exactly what work was completed, and address any discrepancies with you directly. Please reach out to us or stop by at your convenience so we can go over everything together and ensure your vehicle has received all necessary recall services. Your trust is important to us, and we’re committed to making this right. We look forward to speaking with you soon.
I had an appt for an oil change with the knowledge that I was waiting with my vehicle. When I arrived 15 minutes earlier than appt time I saw a long line of cars ahead of mine. The man at the desk didn’t know if my car would be ready within 2 hours. I had to leave and then received a call from a woman who asked how my service went….I explained to her what happened and she rescheduled my appt for me and made sure when I returned that my car went right in.
I had an appt for an oil change with the knowledge that I was waiting with my vehicle. When I arrived 15 minutes earlier than appt time I saw a long line of cars ahead of mine. The man at the desk didn’t know if my car would be ready within 2 hours. I had to leave and then received a call from a woman who asked how my service went….I explained to her what happened and she rescheduled my appt for me and made sure when I returned that my car went right in.
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- Buying process
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- Quality of repair
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with South Shore Nissan. We appreciate your business and hope to see you again soon!