Reviews
Joe White in the service department was great and attentive! The service took less than an hour and that was great!
Joe White in the service department was great and attentive! The service took less than an hour and that was great!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your fantastic review! We’re thrilled to hear that Joe White from our service department provided you with great and attentive service. It’s always our goal to ensure a quick and efficient experience at Buddy Chevrolet. We look forward to seeing you again for your next service! Sincerely, the Team at Buddy Chevrolet
Don't expect management assistance at this service department and no call back to see how your vehicle was serviced. Why would anyone pu 41 psi in a tire which call for 34 36 psi. No call back and no video of service
Don't expect management assistance at this service department and no call back to see how your vehicle was serviced. Why would anyone pu 41 psi in a tire which call for 34 36 psi. No call back and no video of service
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. We understand your concerns regarding the service experience at Buddy Chevrolet's department. We strive for high standards, and your input is crucial in helping us improve. If you have further details to discuss, please reach out to us directly so we can address your concerns. We appreciate your time and hope to better serve you in the future. Sincerely, the Team at Buddy Chevrolet
Toni Moore in the service dept is very nice but can be "nice nasty" as well. On Thursday March 19th, I dropped my Silverado off for repairs at 5:45pm after service closing at 5:30pm. I completed the repair form, put key in envelope, and placed in drop box. I called on Friday March 20th at 8:15am to notify service that I dropped off my vehicle. A rep stated that he would leave a message for Toni Moore. Toni from service dept returned my call at 9:10am and informed me it would be next Tuesday (24th) or Wednesday (25th) before a technician could diagnose my vehicle due to a blinking check engine light. I didn't hear from Toni Tuesday (24th) or Wednesday (25th). I called on Wednesday at 3:54pm and Thursday (26th) at 7:43am. I spoke to a rep on both calls and he stated that he would leave a message with Toni. I called again at 12:19pm on Thursday (26th) and was able to leave a direct message with Toni. I never received a returned call from our initial conversation on Friday March 20th. I decided to pick-up my vehicle on Friday March 27th at 12 noon with no repairs completed. I finally spoke with Toni at time of pick-up, she pulled my vehicle around and stated "You know your check engine light is blinking". This statement was unnecessary and very unprofessional. The blinking check engine light was the reason I dropped my vehicle off for service. I informed Toni that I needed my vehicle and I would have to find a nearby shop for repairs. I never address her statement concerning the check engine light. Toni never mentioned a reason for the time lapse in communication. I didn't ask about the time lapse in communication due to Toni being "nicely sarcastic" and nonchalant.
Toni Moore in the service dept is very nice but can be "nice nasty" as well. On Thursday March 19th, I dropped my Silverado off for repairs at 5:45pm after service closing at 5:30pm. I completed the repair form, put key in envelope, and placed in drop box. I called on Friday March 20th at 8:15am to notify service that I dropped off my vehicle. A rep stated that he would leave a message for Toni Moore. Toni from service dept returned my call at 9:10am and informed me it would be next Tuesday (24th) or Wednesday (25th) before a technician could diagnose my vehicle due to a blinking check engine light. I didn't hear from Toni Tuesday (24th) or Wednesday (25th). I called on Wednesday at 3:54pm and Thursday (26th) at 7:43am. I spoke to a rep on both calls and he stated that he would leave a message with Toni. I called again at 12:19pm on Thursday (26th) and was able to leave a direct message with Toni. I never received a returned call from our initial conversation on Friday March 20th. I decided to pick-up my vehicle on Friday March 27th at 12 noon with no repairs completed. I finally spoke with Toni at time of pick-up, she pulled my vehicle around and stated "You know your check engine light is blinking". This statement was unnecessary and very unprofessional. The blinking check engine light was the reason I dropped my vehicle off for service. I informed Toni that I needed my vehicle and I would have to find a nearby shop for repairs. I never address her statement concerning the check engine light. Toni never mentioned a reason for the time lapse in communication. I didn't ask about the time lapse in communication due to Toni being "nicely sarcastic" and nonchalant.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience. We understand how important it is for your Chevrolet Silverado to receive timely updates and accurate service, especially when it was left for diagnosis. Your feedback helps us review communication processes and ensure every guest receives consistent updates throughout their service visit. If you would like to discuss your concerns further, please feel free to contact us directly at Buddy Chevrolet. We are committed to providing thorough, consistent service for every guest. Sincerely, the Team at Buddy Chevrolet
Great people got me in and out and I’m very grateful for Tori thank you
Great people got me in and out and I’m very grateful for Tori thank you
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We’re thrilled to hear that you had a great experience at Buddy Chevrolet and that Tori was able to assist you efficiently. We appreciate your kind words and look forward to seeing you again in the future! Sincerely, the Team at Buddy Chevrolet
Awesome experience from Arturo and Eric still can’t believe the smooth process only downfall. Truck could’ve been detailed inside a little better.
Awesome experience from Arturo and Eric still can’t believe the smooth process only downfall. Truck could’ve been detailed inside a little better.
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your feedback, Shaun! We're glad to hear that you had an awesome experience with Arturo and Eric at Buddy Chevrolet. We appreciate your comment about the truck detailing and will ensure that this is addressed for future customers. Our team hopes to see you again soon! Sincerely, the Team at Buddy Chevrolet
Joe White provides exceptional service, but also the video review of the inspection and maintenance from the mechanic is above and beyond. Informative and proactive.
Joe White provides exceptional service, but also the video review of the inspection and maintenance from the mechanic is above and beyond. Informative and proactive.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your fantastic review! We’re thrilled to hear that you received exceptional service from Joe and found the video review of the inspection and maintenance to be informative and proactive. At Buddy Chevrolet, we strive to go above and beyond for our customers. We look forward to seeing you again soon! Sincerely, the Team at Buddy Chevrolet
Very professional in every way. Will be returning. Service manager very polite and friendly. Thanks for s job well done.
Very professional in every way. Will be returning. Service manager very polite and friendly. Thanks for s job well done.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review, George! We’re thrilled to hear you had a professional experience at Buddy Chevrolet and that our service manager made a positive impression. We look forward to welcoming you back for your next visit! Sincerely, the Team at Buddy Chevrolet
I am very happy with the service dept My check-in was professional and courteous I am VERY IMPRESSED with the video I received , detailing the work progress and what needed to be done / not done Many thanks to Toni Moore - My service advisor !!!
I am very happy with the service dept My check-in was professional and courteous I am VERY IMPRESSED with the video I received , detailing the work progress and what needed to be done / not done Many thanks to Toni Moore - My service advisor !!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Many thanks for this kind review, Jean! We’re pleased to hear that you were impressed with the service you received at Buddy Chevrolet, especially with the detailed video update. Toni is indeed a valuable member of our team, and we're glad she could assist you professionally. We appreciate your feedback and look forward to seeing you again soon! Sincerely, the Team at Buddy Chevrolet
Awesome service all around. I really appreciate the niceness of everyone from the crew that I came in contact with yesterday.
Awesome service all around. I really appreciate the niceness of everyone from the crew that I came in contact with yesterday.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the thoughtful feedback. Your kind words about the team’s service at Buddy Chevrolet mean a lot, and it’s great to hear the experience was a positive one. It will be a pleasure to welcome you back again in the future. Sincerely, the Team at Buddy Chevrolet
Great Service all around I really appreciate the nicest of everyone from the crew that I came in contact with
Great Service all around I really appreciate the nicest of everyone from the crew that I came in contact with
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review, Latonya! We're thrilled to hear that you had a great experience with the team at Buddy Chevrolet. Your kind words about our crew mean a lot to us. We look forward to seeing you again for your next visit! Sincerely, the Team at Buddy Chevrolet