Reviews
Write a reviewI took my car in because of the ECM recall and decided to get an oil change and a tire rotation. When I picked up the vehicle, the service rep told me that the check engine light came on after the software update and the code P06DA appeared stating that there is an issue with the engine oil pressure control. I had taken my car in June of 2024 for service and had a significant amount of repairs done that totaled to over 4k. I believe that issue with the engine oil pressure is due to the service back in June of 2024, but the service rep disagreed and told me that there would be an additional fee to diagnose the issue. The service rep said that if there was an issue from the previous repairs the check engine light would have came on sooner, but he also said that the check engine light was also delayed due to the car needing a software update. My car has a little more than 44k miles and there should not have these major issues. I will never buy another Infiniti and will no longer take my vehicle to your dealership and will seek legal consultation.
I took my car in because of the ECM recall and decided to get an oil change and a tire rotation. When I picked up the vehicle, the service rep told me that the check engine light came on after the software update and the code P06DA appeared stating that there is an issue with the engine oil pressure control. I had taken my car in June of 2024 for service and had a significant amount of repairs done that totaled to over 4k. I believe that issue with the engine oil pressure is due to the service back in June of 2024, but the service rep disagreed and told me that there would be an additional fee to diagnose the issue. The service rep said that if there was an issue from the previous repairs the check engine light would have came on sooner, but he also said that the check engine light was also delayed due to the car needing a software update. My car has a little more than 44k miles and there should not have these major issues. I will never buy another Infiniti and will no longer take my vehicle to your dealership and will seek legal consultation.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
They have a very qualified costumer service department, very helpful and knowledgeable. Well organized and friendly, I am very happy & thankful to do business with you guys .thank very much .
They have a very qualified costumer service department, very helpful and knowledgeable. Well organized and friendly, I am very happy & thankful to do business with you guys .thank very much .
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
I would like to thank you for sharing this review, Julio. We appreciate your feedback as it helps us grow as a dealership. I will be sharing your comments with our team and I encourage you to contact us if you would like to further discuss your visit. Sincerely, Marwan Salah General Manager 626-305-3000 marwan@nissanofduarte.com
Edward Gutierrez is always amazing and over exceeds expectations. He seriously cares about his customers
Edward Gutierrez is always amazing and over exceeds expectations. He seriously cares about his customers
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to write such great feedback, Amy. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Edward has been able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Marwan Salah General Manager 626-305-3000 marwan@nissanofduarte.com
Duarte Nissan worked to meet our needs Johnathan & Fred went above and beyond to make our purchase smooth.
Duarte Nissan worked to meet our needs Johnathan & Fred went above and beyond to make our purchase smooth.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind words and congratulations on your new car! I am very happy to hear that it was a smooth process for you as we know buying a car takes time out of your day. Enjoy your new car! Sincerely, Marwan Salah General Manager 626-305-3000 marwan@nissanofduarte.com
Service is very good. Demian the salesman is very helpful and knowledgeable. The manager Marwan was very welcoming
Service is very good. Demian the salesman is very helpful and knowledgeable. The manager Marwan was very welcoming
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and I am so glad you enjoyed your time in our service department. It was truly a pleasure working with you! Sincerely, Marwan Salah General Manager 626-305-3000 marwan@nissanofduarte.com
Everyone has always been so helpful and courteus, especially Felipe. The person answering the phone was helpful too.
Everyone has always been so helpful and courteus, especially Felipe. The person answering the phone was helpful too.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time out of your day to share your wonderful experience with us, Sandra. I am delighted to hear you were treated with prompt, courteous, and informative service thanks to Felipe and our team. We hope you will give us the opportunity to help you again whenever it’s time for your next service. Sincerely, Marwan Salah General Manager 626-305-3000 marwan@nissanofduarte.com
Gracias Edwood y Felipe. Porfa les dan las gracias al technico. Los vemos in 5 meses para el servicio.
Gracias Edwood y Felipe. Porfa les dan las gracias al technico. Los vemos in 5 meses para el servicio.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Apreciamos sus amables comentarios, Daniel. ¡Esperamos verle de nuevo en un cercano futuro! Sincerely, Marwan Salah General Manager 626-305-3000 marwan@nissanofduarte.com
Great service and friendly staff and minimum wait. My car runs great and Nissan always keeps my maintenance kept up
Great service and friendly staff and minimum wait. My car runs great and Nissan always keeps my maintenance kept up
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I appreciate your input. I am glad to hear that you are consistently impressed with the service we offer here at Nissan of Duarte. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, Marwan Salah General Manager 626-305-3000 marwan@nissanofduarte.com
Edward Gutierrez always exceeds my expectations and makes sure my car is done right thanks
Edward Gutierrez always exceeds my expectations and makes sure my car is done right thanks
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for this amazing review of your experience with Edward here at Nissan of Duarte! The experience you described is exactly what we aim for, and it’s great to know we’re exceeding our goals with our customers! Should you have any questions, feel free to reach out. Otherwise, we’ll see you at your next service appointment! Sincerely, Marwan Salah General Manager 626-305-3000 marwan@nissanofduarte.com
I can’t begin to express my appreciation for Imad and Marwan. They were incredibly diligent, patient and made a milestone moment of buying my own car, even more memorable. Nissan of Duarte is the place to go!
I can’t begin to express my appreciation for Imad and Marwan. They were incredibly diligent, patient and made a milestone moment of buying my own car, even more memorable. Nissan of Duarte is the place to go!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to share your kind words about your experience at Nissan of Duarte! We love our happy customers and are honored to have you as part of our family. Please always feel free to reach out if you need anything – be it sales or service! Sincerely, Marwan Salah General Manager 626-305-3000 marwan@nissanofduarte.com