ALM Ford Marietta

This was an online purchase with salesman Roq Micheal’s. He was very helpful and made this online deal flawless. Reached a purchase price with Jonathan and felt confident to put down a $1000 over the phone. We had already did test drives in Chattanooga TN. ALM couldn’t even be beat even by Marshall Mize Ford. Great job ROQ.

Awful maintenance team! Ruben lied about the status of my vehicle and misled me about the progress with the third party warranty company. My wife had to pick up the vehicle and bring it to another vendor because he wasn’t responding to questions while I was overseas with the military. Don’t let this dealership rip you off! Wish I would have done research before visiting this place.

I took my Ford Expedition in for a tune up, I mention a light ticking noise to check out. Gary offered an engine teardown. They removed the cover values, instead of fixing the lifter that was making the noise they wanted to get greedy and up-sale me on a remanufacture engine for $12,000. Which I refused. They charge $1,550 for doing nothing. I had to go to another honest mechanic to fix the lifters. Autonation Ford Marietta are shady in dealing with their customers please stay away. I’m writing corporate on this reckless behavior and treatment. And reporting this to the BBB. And going to the news media out.

I was shopping for a slightly used Ford Escape. They had a car we wanted to buy. The sales process went smoothly and salesman Mike Griffin was great to work with. Then things went downhill. Before the paperwork could be completed we were badgered by the Finance Director even though we paid cash, to purchase a bunch of add ons we didn't want. That pitch was high pressure and traffic in Atlanta nearing rush hour. We just wanted to pay our money, take the car and leave. They kept us in the office for about an hour. The process began around 2:00, negotiating took 15 minutes, but the attempt to upsell these extras and do the paperwork took another 2 hours. It took 2 months to get our title and tag and a tag receipt showed a dealer penalty charge, probably because it took so long. After I made a similar review, Mike Griffin called me to please ask that I change my review because he was getting flack from the dealer, even though I gave him high marks. Now that I have my tag and paperwork there is no need to sugar coat the review. This is the real one. I will never buy another vehicle from this dealership. The only reason I gave 3 stars instead of one is because the initial sale went fine.

Great customer service, Imee kept me informed on the work performed. I chose to wait for the work and it took longer than I was advised.

Service advisor, Ruben, stole the job from the one advisor I scheduled it with. Was very unresponsive and shady, wouldn’t answer the phone, only communicated through text and email - but very very slow to respond.

Service experience at this dealer was horrible. Service advisor was constantly confused about the oil change and fuel filter change.. Asked also for a transmission flush that didn’t happen. Kept my truck 4 days for what ended up being an oil change and fuel filter change. And I was charged 500.00 dollars for the oil and filter change. Will not use this dealer again or recommend them to anyone. Will discourage other from using this dealer also.

Great nice respectful caring about us they text you and let you know what they are doing very nice people

My Maverick broke down on the way back home from vacation in Florida. I used the Ford app to get towed to this dealership. It was on a Sunday afternoon, I knew the shop was probably closed . Upon arrival I was welcomed by the sales staff , told where they could drop my vehicle. We found a room for the night and was offered a ride to the room by a wonderful sales lady named Lakia. On Monday morning , it was easy to communicate with the shop. They kept me informed via text as to the progress of the repair . They had it fixed by 6:30 that night . Overall a great maintenance department,and sales staff . If you live in the area or, want to drive a few miles to buy a car , ask for Lakia . She went above and beyond the expectation of a sales staff to offer us a ride to the motel .

They did a great job throughout process After the deal, got the paperwork done quickly and got the car detailed, before the paperwork was done