ALM Ford Marietta

I recently visited the ALM Ford Marietta showroom to inquire about purchasing a car, and unfortunately my experience was very disappointing. When I asked about possible discounts and pricing details, the staff responded with a very rude and unprofessional attitude. Instead of explaining the options clearly, they seemed irritated by my questions. Even when I tried to speak with the manager, the response was not helpful and also felt dismissive. Customer service is extremely important when someone is planning to buy a car, and I expected a much more respectful and professional interaction. Unfortunately, that was not the case during my visit. In addition, the vehicle prices seemed very high compared to what I have seen at other dealerships, and there was little willingness to discuss pricing or offer reasonable options. Because of this experience, I would not recommend this showroom. I hope they improve their customer service and treat future customers with more professionalism and respect.

I was so very disappointed with the "auto" responses from this dealership regarding an inquiry into an available used SUV. I was contacted immediately and told via email and text from the 'bot' that the car I was looking at was, in fact, available and I should come see it. Then the next day when I was on the way to the dealership for my approved visit, I got another confirmation that the car was still waiting on ME! However 15 minutes after receiving my text that 'MY' car was waiting on me, I arrive at the dealership (40 minutes away) and I'm told that, sorry, the car has been sold - oh, and they allowed that their 'bot' does this a lot! I will say the people working at the dealership were VERY nice, courteous and professional but the sour taste of being baited and switched by an AI Bot just did not sit well with me!

Bad experience trying to sell me new truck f 150 lariat …. they have it listed on their own website ALM for $ 57.000 and auto trader for $55.500 …. They tried to sell it to me for $59.000 they are crazy and I told him about it the finance manager said no after they ran my credit that I have excellent credit and I’m from another state of Florida was gonna go to state of Georgia to buy that truck please don’t buy from ALM FORD they lie, and they don’t promise what they have in their own website….. very bad experience

Great customer service, really professional and direct. The people helping out were honestly right to the point, no pressure at all, and they explained everything really clearly.

I drove approximately one hour from Ellenwood, GA, to ALM Ford Marietta to service my 2022 Ford Bronco. On my first visit, I worked with Mr. Gary, who provided outstanding service—professional, knowledgeable, and transparent. He correctly diagnosed a faulty purge valve as the cause of my engine light, which gave me confidence to return for the repair. I dropped my vehicle off on Thursday afternoon for a purge valve replacement and oil change, and it was ready by noon the next day. The turnaround time was efficient and appreciated. Unfortunately, my experience at pickup was extremely disappointing. I noticed a dashboard warning light that had never appeared prior to service and asked my service advisor, Chelsea Johnson, for an explanation. She was unable to clearly explain the issue, provided incorrect information, and became dismissive and confrontational when I asked follow-up questions. Once the service manager became involved, the situation was handled professionally. He calmly explained that the warning was likely related to a low battery following service and clarified the start-stop system—information that should have been communicated initially. I remained professional throughout the interaction. Asking for an explanation about a new warning light after paying approximately $812 is entirely reasonable. Unfortunately, the lack of professionalism and customer service I experienced from my assigned advisor overshadowed what could have been a positive visit. Due to this experience, I will not be returning to ALM Ford Marietta for future service.

I made a deal to purchase a used truck from them via phone. Asked them to have all the loan and paperwork ready to go. 6 hour drive each way and needed to turn and burn. Nothing was ready but we were left to sit on our own for over an hour. Never got shown the truck, or offered a test drive. Finally do paperwork and get that done, have to find sales guy to get the keys. He hands them and we get in the truck. Drive home fone, truck smells like a vanilla bomb. 2 days later it smells like nothing but a big ashtray. They knew it, they avoided letting us notice that, and I've called, emailed, used contact forms, tried Facebook, and left messages. They will not take or return a call. They know what they did and won't even be decent enough to just admit it. These kind of practices tell you they'll hide anything they can. Liars and thieves. Avoid ALM group at all costs. Garbage run business.

I made a deal to purchase a used truck from them via phone. Asked them to have all the loan and paperwork ready to go. 6 hour drive each way and needed to turn and burn. Nothing was ready but we were left to sit on our own for over an hour. Never got shown the truck, or offered a test drive. Finally do paperwork and get that done, have to find sales guy to get the keys. He hands them and we get in the truck. Drive home fone, truck smells like a vanilla bomb. 2 days later it smells like nothing but a big ashtray. They knew it, they avoided letting us notice that, and I've called, emailed, used contact forms, tried Facebook, and left messages. They will not take or return a call. They know what they did and won't even be decent enough to just admit it. These kind of practices tell you they'll hide anything they can. Liars and thieves. Avoid ALM group at all costs. Garbage run business.

They were always attentive and made absolutely sure that I didn't miss a single detail about the car. Their sales reps were quick and really helpful.

I had a great experience with the dealership. Great communication and service. Lee and Kevin took good care of me and would recommend them 100%.

We did all of our communication over the phone and text and the sale representatives were very punctual and helpful in the purchase of our car. We were even able to fill out all of the paperwork online so when it came time to go in and pick the car up everything was ready and seamless. Overall throughly enjoyed our experience at ALM.