Cadillac of Beverly Hills

Gavin Hay was very knowledgeable as to the product, as well as the intricacies of a purchase. He always responded to our calls and texts, even a month later. The used ATS, our new, car is exactly as advertised. We highly recommend Cadillac of Beverly Hills and Gavin Hay

I’ve never had such a frustrating and dishonest experience with a dealership. Stay far away from Cadillac Beverly Hills. I spent weeks negotiating with a sales rep named Faisal. I was very clear from day one that I wanted a 36-month lease only. After going back and forth he came back with a great deal that he said was approved by his manager, Bill. I accepted the deal and asked for it in writing — he refused. So I summarized the exact terms in a text message, and we continued texting to schedule a time to come in and sign. I also asked if they could deliver the car — he said absolutely not. When the day came, I rearranged my schedule, drove all the way to Beverly Hills with someone else so they could drive my car back after signing. When I arrived, Faisal wasn’t even there and had passed me off to someone named Reneh. We did a quick test drive, came back, and the first thing he did was ask me to fill out the credit application before even showing me the agreement or the actual terms. He told me they needed the application first. I trusted the deal we had already confirmed in messages, so I filled it out. After the bank approved me, they sent me to the finance office. That’s when everything fell apart. The numbers and terms in the contract were NOT what was agreed to in the messages. I thought it had to be a mistake. Instead, the finance rep brushed it off and said it was “only a little more.” Then a manager named Fay came in and said there was nothing they could do to honor the deal I was promised. I asked for my credit application to be reversed so I wouldn’t get a hard inquiry. She said she’d take care of it. Minutes later, another employee told me it cannot be reversed and that I would have to deal with the credit bureaus myself. I emailed Fay the next day and even called to confirm she received it — she did — but she never replied. Then the owner, Dan, called me. Instead of honoring the deal, he offered to reduce the down payment a little and give me a “duffle bag full of goodies” as a gift. I told him I only wanted the deal that was already agreed to in writing through text. Suddenly, they could do things they claimed were impossible before: now they could deliver the car, could improve the deal (still not to the original terms), and could send something in writing. None of this was possible until they got caught. The entire experience felt misleading and manipulative from start to finish. They asked me for a credit application before even presenting the agreement, changed the terms once I was already approved, and tried to pressure me into signing something completely different from what we agreed to. Please, do yourself a favor and avoid Cadillac Beverly Hills. I ended up going to another dealership with an honest sales rep and owner who treated me fairly, respected my time, and genuinely worked to make me happy. I’ll definitely make an official complaint to the BBB & DMV so they won’t do it to others. Cadillac Beverly Hills is the exact opposite of that. Stay away.

⭐⭐⭐⭐⭐ A Truly Exceptional Dealership — Cadillac of Beverly Hills From the moment we purchased our Escalade, we experienced more issues than we ever expected. Some were cosmetic, some mechanical, and some were simply manufacturer defects — the type of things that can easily make you regret a purchase. But the one thing that made all the difference, and the reason we continue to stay loyal to Cadillac of Beverly Hills, is the extraordinary customer service from Service Manager Daniel Lorenzana and Owner Dan Broderick. From our very first conversation with Dan, he took the time to listen. Not rush us, not brush us off, but truly listen to every concern — and then take ownership of making it right. In a world where dealerships often forget the meaning of “customer service,” Dan still believes in it. He follows through, he communicates, and he genuinely cares. And then there’s Daniel Lorenzana, the Service Manager, who has been outstanding every single time we’ve had to bring the Escalade in. And truthfully, we’ve had to bring it in many times — far more than any new owner would expect. But Daniel never once made us feel like an inconvenience. He handles every issue with professionalism, patience, and a sincerity that is hard to find anymore. Even when the problem has nothing to do with the dealership — when it’s a GM or manufacturer defect — Daniel still treats it like his responsibility to help us get through it. What we appreciate most is that this dealership treats you the same whether you’re a celebrity, a CEO, or just everyday customers like us who financed their dream car. Cadillac of Beverly Hills is located in one of the most high-profile cities in the world, but they give you a small-town, “we know you by name” level of service that you rarely see anymore. At one point, we were genuinely frustrated with the vehicle itself — not the dealership — and despite everything, Dan and Daniel continued to go above and beyond to repair, reassure, and make things right. Their kindness, honesty, and willingness to work through every concern is exactly why, even if we ever needed a replacement vehicle, we would choose them again without hesitation. This has been my dream car, and while the process hasn’t always been perfect, the people at this dealership have been. And that matters far more than any defect a manufacturer can produce. To Dan Broderick and Daniel Lorenzana — thank you. Your customer service, integrity, and personal attention have turned a stressful experience into one that ultimately gave us trust, reassurance, and gratitude. We will continue recommending Cadillac of Beverly Hills to friends, colleagues, tribal communities, and anyone looking for a dealership that truly stands behind its customers. Five stars isn’t enough.

⭐⭐⭐⭐⭐ A Truly Exceptional Dealership — Cadillac of Beverly Hills From the moment we purchased our Escalade, we experienced more issues than we ever expected. Some were cosmetic, some mechanical, and some were simply manufacturer defects — the type of things that can easily make you regret a purchase. But the one thing that made all the difference, and the reason we continue to stay loyal to Cadillac of Beverly Hills, is the extraordinary customer service from Service Manager Daniel Lorenzana and Owner Dan Broderick. From our very first conversation with Dan, he took the time to listen. Not rush us, not brush us off, but truly listen to every concern — and then take ownership of making it right. In a world where dealerships often forget the meaning of “customer service,” Dan still believes in it. He follows through, he communicates, and he genuinely cares. And then there’s Daniel Lorenzana, the Service Manager, who has been outstanding every single time we’ve had to bring the Escalade in. And truthfully, we’ve had to bring it in many times — far more than any new owner would expect. But Daniel never once made us feel like an inconvenience. He handles every issue with professionalism, patience, and a sincerity that is hard to find anymore. Even when the problem has nothing to do with the dealership — when it’s a GM or manufacturer defect — Daniel still treats it like his responsibility to help us get through it. What we appreciate most is that this dealership treats you the same whether you’re a celebrity, a CEO, or just everyday customers like us who financed their dream car. Cadillac of Beverly Hills is located in one of the most high-profile cities in the world, but they give you a small-town, “we know you by name” level of service that you rarely see anymore. At one point, we were genuinely frustrated with the vehicle itself — not the dealership — and despite everything, Dan and Daniel continued to go above and beyond to repair, reassure, and make things right. Their kindness, honesty, and willingness to work through every concern is exactly why, even if we ever needed a replacement vehicle, we would choose them again without hesitation. This has been my dream car, and while the process hasn’t always been perfect, the people at this dealership have been. And that matters far more than any defect a manufacturer can produce. To Dan Broderick and Daniel Lorenzana — thank you. Your customer service, integrity, and personal attention have turned a stressful experience into one that ultimately gave us trust, reassurance, and gratitude. We will continue recommending Cadillac of Beverly Hills to friends, colleagues, tribal communities, and anyone looking for a dealership that truly stands behind its customers. Five stars isn’t enough.

Does anyone work in the Service department of Cadillac BH? No seriously. And why offer online appointments if you guys don’t even follow up or refer to the reasons for the appointment. I made an appointment with Sean to bring my car in for some warranty repairs (super cruise not working, clunking noises, rattles) on a $100k car after 5k miles. No one greeted me on drop off or asked me if I need help. I approached one of the service guys who happened to actually be Sean after 10 minutes and he reluctantly helped me. Then I guess he looked in insisted and saw I had an appointment. Took all the info down, printed the paperwork and that was it. I thought it was strange, didn’t tell me when I can expect to have my car back or ask for my DL for the Kia we so I went to the lounge. 15 min goes by, 30 min goes by - I walk up to Sean he says -“you’re still here? Do you need a ride?” I respond - “Yea Sean that would be great, please tell me you didn’t see that I like an hour away and that it’s customary to provide a loaner when someone drops off their car for repair. He said he had to get manager approval for a rental since they don’t have loaners (NEWS TO ME) and came back saying he would have to put me on a waitlist for a loaner. So I told Sean to just give me my car back and thanked him for waiting an hour and a half of my time.

Terrible!!! I asked Vinessa for updated pictures on the C7 Corvette , it’s like she completely ignored my email and my request.. someone else wanted if they took care of me and my response was none .. TERRIBLE follow up !

Gary provided great service upon signing paperwork. Purchase 2025 Escalade. Sales manger was east to work with and straight to the point.

Gary was a 20/10. Great service, amazing to work with and thanks to him I purchased my new 2025 Escalade.

This guy Kevin gets the car for me to test drive, and it has been keyed from the right rear of car all the way to the front right panel that was not disclosed. Also, the steering column made a ticking noise when driving and not the smooth drive expected from a well maintained Lexus that was not disclosed. Kevin stated, "It's just wear and tear." I'll pass Kevin. CARFAX only can tell you so much.

I purchased a PreOwned XT5 a few months ago. I returned to receive my first oil change at which I was asked for the wheel lock key. After a thorough search I realized I never received it. During this search I would also find out I was missing a spare tire. I contacted the Beverly Hills Cadillac sales department speaking to my initial salesperson to report the problem expecting them to help me in resolving this. Kevin m,y salesperson informed me that this can happen on preowned sales purchases that I basically they would not help in any way. Being that my car was a lease return I find this hard to believe. On the initial vehicle inspection Kevin told me I would find the spare under the mat but made the mistake of not asking him to show it to me. If this these items were missing I believe it the responsibility of any reputable dealer to be honest if items like this would be missing. I definitely won’t return to Beverly Hills Cadillac for a vehicle as they clearly didn’t appreciate me buying a vehicle from them.