Tasca Volkswagen White Plains

The service at Volkswagen of Elmsford is truly five stars. From Rubi at the service desk to the mechanic who fixed my car (not sure of her name), the entire experience was excellent. The team communicated clearly, explained exactly what was wrong with my car, and completed the repairs efficiently. I would highly recommend their service department, and my experience each time with this team makes it easy to come back for service.

This dealership is the only place I will bring my car for service. Very friendly associates and knowledgeable mechanics. They are very honest and their prices are fair. Rubi is wonderful to work with! She is so helpful and friendly. She really helped me a lot with my car!

Tasca WV WP always gives me a good experience. They’re open and communicative, and the staff helps me feel comfortable to ask questions. 10/10!

The team at Tasca VW went above and beyond to get me into my next lease on a Saturday. They stayed after hours for processing before a storm and were friendly and engaging professionals the entire time. I was one several customers being helped on a Saturday after normal closing hours.

I am extremely disappointed with my experience at Tasca Volkswagen of White Plains and feel compelled to warn others. I leased a 2025 VW Taos from this dealership and, at the same time, attempted to finance a BMW that was on their lot. I placed a $500 refundable deposit toward the BMW, which ultimately did not work out. What should have been a simple refund process turned into weeks of frustration, repeated calls, and unacceptable behavior. I initially went in person to request my refund—nothing was processed. I then called three separate times, each time being told the refund would be handled and that I simply needed to provide my card information again. Still, nothing happened. On my final attempt, I had to return to the dealership in person yet again. At that point, I was given the runaround and made to feel as though I had somehow used the wrong card. Only after I explained that the payment was made via Apple Pay (which scrambles card numbers for security) did two front desk representatives go into the back and whisper, “just process it.” I was then asked to tap for Apple Pay again to finally receive my refund. When I asked why no one had called me to help resolve this earlier, I was told by an employee: “You know we have to make our money somehow.” That comment was shocking and completely inappropriate—especially considering I had already leased a vehicle from them and was actively trying to give them more business by financing another car. For context, that BMW is still sitting unsold on their lot. As if that weren’t enough, while discussing financing, the dealership added the BMW to my auto insurance without my authorization or purchase, forcing me to spend additional time correcting their mistake and removing a vehicle I never owned. I am a hard-working mother. I do not have $500 to just give away, nor should I have to fight this hard to receive money that was clearly refundable. While I do like the vehicle I leased, I will never give this dealership another penny, and I am strongly considering returning my lease altogether. This dealership lacks professionalism, accountability, and basic respect for its customers. Proceed with extreme caution.

I am extremely disappointed with my experience at Tasca Volkswagen of White Plains and feel compelled to warn others. I leased a 2025 VW Taos from this dealership and, at the same time, attempted to finance a BMW that was on their lot. I placed a $500 refundable deposit toward the BMW, which ultimately did not work out. What should have been a simple refund process turned into weeks of frustration, repeated calls, and unacceptable behavior. I initially went in person to request my refund—nothing was processed. I then called three separate times, each time being told the refund would be handled and that I simply needed to provide my card information again. Still, nothing happened. On my final attempt, I had to return to the dealership in person yet again. At that point, I was given the runaround and made to feel as though I had somehow used the wrong card. Only after I explained that the payment was made via Apple Pay (which scrambles card numbers for security) did two front desk representatives go into the back and whisper, “just process it.” I was then asked to tap for Apple Pay again to finally receive my refund. When I asked why no one had called me to help resolve this earlier, I was told by an employee: “You know we have to make our money somehow.” That comment was shocking and completely inappropriate—especially considering I had already leased a vehicle from them and was actively trying to give them more business by financing another car. For context, that BMW is still sitting unsold on their lot. As if that weren’t enough, while discussing financing, the dealership added the BMW to my auto insurance without my authorization or purchase, forcing me to spend additional time correcting their mistake and removing a vehicle I never owned. I am a hard-working mother. I do not have $500 to just give away, nor should I have to fight this hard to receive money that was clearly refundable. While I do like the vehicle I leased, I will never give this dealership another penny, and I am strongly considering returning my lease altogether. This dealership lacks professionalism, accountability, and basic respect for its customers. Proceed with extreme caution.

I recently worked with Mark Richards to renew a lease for a new Taos. From the start Mark was informative and patient. He walked me through the whole process and we got a new deal done that day, I really appreciate Mark for his attentiveness and clear communication. He also followed up with me several times afterwards just to check in. It was a pleasure working with Mark.

I recently had the pleasure of working with Mark Richards at Tasca Volkswagen, when leasing my new Volkswagen, and I couldn’t be happier with the experience! From the moment we stepped into the dealership, he made me feel welcomed, listened to what I was looking for, and guided me through every step of the process with patience, professionalism, and genuine enthusiasm. Mark Richards was incredibly knowledgeable about the Volkswagen lineup and took the time to explain all the features, options, and packages in a way that made everything clear and easy to understand. There was never any pressure—just honest, helpful advice and a sincere desire to help us find the perfect car. Thanks to his help, I drove away in a Volkswagen that I am happy with. The whole experience was smooth and stress-free. We highly recommend Mark Richards to anyone looking for a new car or lease —you won’t be disappointed.

My vehicle requires a software update, prompting me to schedule an appointment with the service department. They advised me to arrive at 8am. and informed me over the phone that I could leave my car and retrieve it at the end of the day. Upon arrival, I encountered an attendant who was notably curt from the outset. A gentleman approached to collect the keys, and she instructed him to hold. She then informed me that repairing my vehicle would take more than one day. I clarified that I was told I could pick it up at the end of the day. Subsequently, she began speaking in Spanish. Although I am proficient in Spanish, it was apparent she could not discern this. She then communicated to a colleague in Spanish, "here is another guy who is going to need a ride home, and we can't send him back with the Uber." She then stated she needed to speak with the manager. She entered an office with a glass door, pointed at me, and returned to inform me that I needed to reschedule because the parts required for my vehicle were unavailable. Parts? I had previously contacted VW, which provided a letter indicating that my vehicle only required a software update. I am perplexed as to where the parts mention originated. Consequently, I have decided to seek service elsewhere. I advise against visiting this establishment, which is rated two stars on Yelp for a reason. I will not return again.

I am not a fan of this service department at all. The thing that I truly dislike is, every time I go for service I need to update my email address as that is how I ask for my updates to be sent. They say they will give me a hard copy just in case I don't get the email. However, when reviewing the documentation given at the end, it is still wrong. It has been years and they still cannot update it in all the correct places. Moreover, if I explicitly ask for correspondence to be via email, the default should not be SMS.