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Smithtown Volkswagen

(2,364 reviews)
Visit Smithtown Volkswagen
Sales hours: 11:00am to 4:00pm
Service hours:
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Sales Service
Monday 9:00amโ€“8:00pm 7:45amโ€“5:15pm
Tuesday 9:00amโ€“8:00pm 7:45amโ€“5:15pm
Wednesday 9:00amโ€“8:00pm 7:45amโ€“5:15pm
Thursday 9:00amโ€“8:00pm 7:45amโ€“5:15pm
Friday 9:00amโ€“7:00pm 7:45amโ€“5:15pm
Saturday 9:00amโ€“6:00pm 8:00amโ€“4:00pm
Sunday 11:00amโ€“4:00pm Closed
2020 state dealer award
View 4 awards
2020 state dealer award
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award

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New (866) 794-4717 (866) 794-4717
Used (866) 414-9497 (866) 414-9497
Service (877) 705-3419 (877) 705-3419

Inventory

See all 160 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since February 2024.

Service center

Phone number (877) 705-3419

Service hours

Monday
7:45amโ€“5:15pm
Tuesday
7:45amโ€“5:15pm
Wednesday
7:45amโ€“5:15pm
Thursday
7:45amโ€“5:15pm
Friday
7:45amโ€“5:15pm
Saturday
8:00amโ€“4:00pm
Sunday
Closed

Meet our employees

Reviews

(2,364 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Smithtown Volkswagen from DealerRater.

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Jasmine was very nice and welcoming. Service was fast. They checked my car and made sure everything was good

Jasmine was very nice and welcoming. Service was fast. They checked my car and made sure everything was good

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Car was advertised as being $4400.00. (It is 18 years old) We then learned when we arrived that the price is $9990.00 after a $2000 down payment, an $1895.00 "reconditioning" of the car, $654.00 for going to the DMV plus some other fees. Now they are advertising the car at $6990.00. Probably the next interested person will find out that is also not the price. Deceitive advertising.

Car was advertised as being $4400.00. (It is 18 years old) We then learned when we arrived that the price is $9990.00 after a $2000 down payment, an $1895.00 "reconditioning" of the car, $654.00 for going to the DMV plus some other fees. Now they are advertising the car at $6990.00. Probably the next interested person will find out that is also not the price. Deceitive advertising.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
Worked with:
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Terrible experience. Unhappy with the vehicle and dealership wouldn't return my call after I called twice to discuss my issue with the vehicle.

Terrible experience. Unhappy with the vehicle and dealership wouldn't return my call after I called twice to discuss my issue with the vehicle.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a new car
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My Problem Was not resolved and dealer doesnโ€™t wana own up that is was there fault

My Problem Was not resolved and dealer doesnโ€™t wana own up that is was there fault

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Gorgeous car and delivered to my front door in perfect condition. It is sleek and black.

Gorgeous car and delivered to my front door in perfect condition. It is sleek and black.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Great people and dealership. Thank you for friendly environment. See you soon ๐Ÿ˜Š Will definitely purchase next vehicle here

Great people and dealership. Thank you for friendly environment. See you soon ๐Ÿ˜Š Will definitely purchase next vehicle here

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Great people and dealership. Thank you for friendly environment. See you soon ๐Ÿ˜Š Will definitely purchase next vehicle here

Great people and dealership. Thank you for friendly environment. See you soon ๐Ÿ˜Š Will definitely purchase next vehicle here

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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No nonsense car purchase! We loved it! I would highly recommend. They truly understand their customers.

No nonsense car purchase! We loved it! I would highly recommend. They truly understand their customers.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Poor communication. Brought my โ€˜24 GTI in for a simple flat tire repair, got it back with wheel weights stuck to the face of the rim. No concern from the service team on the issue and no offers to resolve the issue. $500 to be forced to have the wheel balanced correctly and without additional damage.

Poor communication. Brought my โ€˜24 GTI in for a simple flat tire repair, got it back with wheel weights stuck to the face of the rim. No concern from the service team on the issue and no offers to resolve the issue. $500 to be forced to have the wheel balanced correctly and without additional damage.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
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Mike D was phenomenal! My new lease however stopped working 10 min after leaving dealership

Mike D was phenomenal! My new lease however stopped working 10 min after leaving dealership

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
3.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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