BMW of Pompano Beach

Every visit is disappointing and frustrating. Sales representative Karl Thomasson lied about post sale services. Service representative Jonathan Perez tried to charge me because he couldn’t find my service contract until Financial manager came help him. Service manager ANDRES GUTIERREZ just kept my car for a day doing nothing without any updates. Service director Frank de Varona doesn’t help except “sorry for your experience”. So maybe I am unlucky but 2 years in a row it’s nothing except wasting of time and money. Financial Manager promised you an ultimate care but in reality you are begging for every service treated to be charged and need to call asking for a status updates because application link they texted you for automatic updates does show a blank page only.

I am disappointed with my recent experience at BMW of Pompano. After servicing my BMW 330e, the complimentary wash left noticeable, non-removable stains on all of my wheels. Initially I thought it was tire shine overspray, but it became clear the marks would not come off. I contacted the dealership twice and was told each time that a manager would return my call. Unfortunately, I never received any follow-up. I usually service my vehicle at Vista BMW Coconut Creek on Lyons Rd and have always had excellent experiences there. Since they were fully booked, I tried this Pompano location for the first time — and unfortunately, I regret that decision. 🚗 I recommend thoroughly inspecting your vehicle before leaving this service department triple check. Sadly, this experience has discouraged me from ever returning. 🚗

I want to take a minute to brag on Jonathan Perez in service at BMW of Pompano Beach. He continuously provides exceptional service. He is diligent, professional, and prompt. He reflects a caring demeanor when dealing with customers and goes above and beyond to ensure we are completely satisfied. I purchase from BMW of Pompano beach because I enjoy buying from Samson and dealing regularly with Jonathan when we have service needs. I know that any issues will be resolved in a professional manner.

We had an extremely disappointing experience at this dealership, and I strongly advise against purchasing a vehicle from this location due to their unethical practices and poor customer service. After being persistently contacted by their salesperson, we agreed to a deal for $52,000 out-the-door, inclusive of all taxes, registration, and associated fees. We then drove approximately eight hours to finalize the purchase. Upon arrival, however, they claimed necessary changes to the vehicle, increasing the price to $57,000—clearly exploiting our commitment and travel investment. Furthermore, despite my exceptional credit score of 826, they bypassed BMW's financing options and insisted on using Ally Bank, resulting in an unfavorable 8% APR. To compound matters, the finance department was notably rude when I declined to add optional protection packages. Overall, this dealership engages in deceptive tactics, rudeness, and customer exploitation; I highly recommend avoiding them entirely.

My husband and I purchased our first BMW from Terik in Pompano. He is the brightest, friendliest and most accommodating to us. Thank you for everything ❣️❣️..He is definitely an asset to the company. We also want to thank Karonnie Cooper, Aaron, the tech guy and Willy…and the rest of the staff in Pompano. They were there to help with anything and every thing. Robert and Christine Law

My family is on our 7th BMW and the ride and performance speak to the brand. However, I live in Southwest Florida and drove over 110 miles to deal with Pompano BMW because of Tarik Graham - Sales Associate. He listened to our needs, added value by helping us understand incentives and advised the rest of the team about our needs as well so our experience could be painless. A special thanks to Russ in Finance as well. I wouldn’t go anywhere else honestly and if you seek a positive experience and professionalism vs a “cars salesman” , Tarik and Pompano Beach BMW is the place to go. Tarik is the best person at BMW I have ever dealt with. The drive was worth it!

From the moment I walked through the doors of BMW of Pompano Beach, I knew I was in for a premium experience. The entire staff was professional, courteous, and genuinely passionate about helping customers find the perfect vehicle. The showroom was spotless and well-organized My sales advisor was incredibly knowledgeable—not only about the vehicles but also about the financing options and features that mattered most to me. They listened to what I wanted, answered every question thoroughly, and never once made me feel pressured. It felt like I was working with a trusted advisor rather than a typical salesperson. The buying process was seamless, fast, and transparent. Even after the sale, the team followed up to ensure I was satisfied. BMW of Pompano Beach delivers on every promise of the BMW brand—luxury, performance, and exceptional service. I would recommend them to anyone looking for a top-tier car-buying experience.

tarik made the process of disposing & leasing my new bmw as easy as possible. michael warren too always super helpful & friendly

Frank is always excellent to work with. He responds quickly, is professional and a pleasure to do business with.

At first I would rate my experience as. 5 star rating.....but as time went on I realized my experience was not 5 star. Our salesman Milson was terrific, great personality and efficient. I was an out of state buyer and I paid cash for my vehicle purchase. Here is where my experience declined. I was informed by finance dept that my purchase would be a turn-key registration in Mass. as sales tax was applied and my vehicle was insured before being loaded for transport. Upon arrival of vehicle in Mass I went to register my vehicle and was declined. It was not an easy transition, too date (4/10 - purchase made on 3/27) my vehicle still remains un-registered and I still do not have title in hand.....I paid cash.....it is my truck, I have no title and still I am being declined as the process from the Morgan group of BMW is not by any means concerned with expediting my ability to register.....this is NOT how the process was explained upon purchase. It certainly has changed my disposition on experiencing a positive transaction. If Morgan BMW doesn’t provide title for registration I have been told it can take 3 to 4 weeks, hardly the outcome I was told at purchase. I am greatly disappointed.l understand an out of state purchase can be more involved, but the total derailment of customer satisfaction is unacceptable compared to the ease of completion that was explained to me at BMW Pompano. For the first time ever buying a car at a dealership the gas tank was empty when I got the car. Every dealership has given a courtesy fill up upon purchase.until now. (At my age I have bought MANY.) Thomas J. Kelleher