DARCARS Volvo Cars Fairfax

My name is Ken S. of DC. Like many of us searching for a new car can be a daunting experience especially there are so many choices and options. We began our new vehicle search by focusing on user reviews, reliability, safety features and price. We searched everywhere by going online, talking with friends and visiting dealerships. Obviously, the choice came down to a Volvo and the next challenge was about which dealerships in the area to visit. We searched the dealerships reputation though online sites. We narrowed it down to 3 in the DC area. I visited my first choice (nearby where we live) and got the usual sales pitch like "yes, we have the car", but when we got there magically the car is no longer available, then the manager comes out and you know the rest of the story.... When Marco of Fairfax Volvo contacted me I decided to pay them a visit despite being the farthest. It is refreshing and delightful to meet someone who is a man of his words, no sales pitch, excuses just a straight talk. I immediately liked Marco not only about his personality but also his demeanor. He is a very pleasant person to work with and a good listener, he answered all my concerns about the car. He was patient and reliable. He pays attention to details and would take the extra mile to get me information that I requested. It was truly a pleasant way to buy a car. Honestly, don't take my word for it, visit Marco if you are in looking for a Volvo and you will see what I am talking about. He practically sold me my future Volvos.........

I have been a loyal customer of Fairfax Volvo, in Virginia, for years, especially because of Clark Speaker. I have owned three Volvos since 1986 and by far, Clark has been the most excellent service manager I have encountered. He is knowledgeable, answers questions so I can understand them, is polite and personable, a quality difficult to find in today's world. Clark makes me feel like I am a friend he cares about. I always look forward to seeing Clark. Clark is generous with his time and expertise. If I call him and cannot reach him, he returns my calls. I now live in Rockville, Maryland, but purchased my 2012 car at Fairfax Volvo and always return there for service. There are other Volvo dealerships near my home, but after visiting one, I did not feel the trust that I have for Clark, who knows what I need and how to take care of my infrequent problems. Clark Speaker is the VERY BEST there is. His patience and honestly goes a long way. HE IS OUTSTANDING and I can say that I have seen him with other customers and he is just as OUTSTANDING with their needs. Sincerely, Riva Kaufmann (A Proud Volvo Owner) (I also love the excuse to eat a donut).

I made a last minute appointment for my 30,000 service with Melvin Smith. I arrived 15 minutes late, but Melvin had me on way in 10 minutes. Melvin stated the car would be ready after 4 PM due to a backlog of appointments. I asked him to please have it done by 2PM. He called me at 11:30 to tell me the car was ready! When I arrived at 12:30, my car was parked in front, washed, vacuumed and ready to go! I know that I didn't have major work done, but these professionals need to be credited for going above and beyond. Thanks Melvin!

We have purchased our cars and had service done at Fairfax Volvo for about 30 years now. We could not be happier with our purchases and their service department. We just bought a new XC70 last week (It’s our 7th Volvo) and the experience was delightful and easy thanks to Amir, Matt, Marco and John. They worked to get us what we wanted. Impressive! (And the dealership is always soooo clean.)

The dealership is terrible for maintaining your car, you take it in and come out with many more problems. Technician have no idea what they are doing. And at the scheduled maintainance they will charge $400 and tell you the car is ok, when it is not. They lied to me!

Amir Seyedan was the most conscientious, forthright and customer-oriented sales person I've ever encountered in the industry. His patience, attention to detail, explanations of xxxxxxand con's of various makes and models, efforts to compare value, and determination to be competitive with other offers were exceptional. The neighboring, same-dealer young VW salesperson, showing us to the next-door Volvo showroom, immediately made us feel welcome; Matt impressed us with his candor and service-orientation; and Marco pitched in when Matt had to leave. Amir stayed with us till almost 10pm to ensure that all "i's" were dotted, and "t's" crossed.

We loved our 1997 Volvo 850 GLT and with 304000 miles on it we knew that we would love and enjoy it for many more years. But a hit and run driver totaled our car and changed our expectations. So we began the process of buying a new Volvo. As members of Pentagon Federal Credit Union, we used their car buying service. Less than 5 minutes from completing the on-line application we had both an email and a phone call from Amir Seyedan. We heard from the other dealership after we returned home from buying our new 2015.5 S80 T5. Upon arrival at Fairfax Volvo, we were greeted by Amir and introduced to Wayne Smith. These two gentlemen and totally awesome to work with. They answered all our questions, reviewed our preferences and were delightful and excellent in every way. We picked up our car yesterday and they reviewed and set-up all the features of the car even to the syncing it to our cell phones. What a wonderful experience. Before leaving the dealership, they introduced us to the gentlemen in the service department and of course, the finance department to finish the paperwork. Wayne has called us several times to insure all was going well. We are so very impressed with our S80 AND the dealership!

In 2008 I arrived at Fairfax Volvo and was greeted as an old friend and bought an XC 90. Not an easy task when you have been in the country for 2 weeks without a US credit history. The following week I bought a Honda from the same dealership. In 2012 we changed the XC 90 for an XC 60 and my wife drove that for 3 years. Last week we bought another XC 60, our 4th purchase and the service just keeps on improving. As strange as this sounds, this service is so good and the overall engagement about price, packages and recommendations is so honest that it can even make you change brand loyalty. My wife is the avid Volvo follower, I am rapidly becoming one too! My summary is this this team collectively represents the integrity, honesty, passion, energy and commitment that we deserve as consumers. We are moving to North Carolina soon and I "will" drive up here in x years time to buy the 5th vehicle, if not sooner. Sincerely Craig Usswald

I recently purchased a Volvo V60 from Fairfax Volvo and I can state that this was the best car buying experience that I have ever had. First of all, I utilised Costco's Auto buying Program, which I would highly recommended. After telling Costco exactly what I wanted, I was referred to Fairfax Volvo. The dealership was closed at the time but Amir S. called me within 15 minutes of opening the next day. He explained the program and we set up an appointment to come tp the dealership. When we arrived, all the salespeople were very busy but Amir stepped aside and showed me the Costco prices, his invoice sheet and the available rebates. We were able to settle on a price that was agreeable to both of us within 10 minutes. Amir was already dealing with another couple purchasing a Volvo but he was able to work both transaction simultaneously. Whenever there was a lull in activity we were kept informed and comfortable. As always, dealing with the finance department can be unpleasant (I feel bad turning down all the extended warranties and eveything else they try to tack on) but the finance manager was courteous and nice and the process was smooth and fast. From the time we walked in to when we left was about 2.5 hours which is amazing considering how busy the staff was. I would recommend anyone in the market for a Volvo to call Amir and let him know what you are looking for. And if you are a Costco member I would make sure to use the Auto Buying program.

This is the first time I have purchased a car on my own. I did my research, and felt prepared, but was nervous about being taken advantage of as a woman. My sales rep, Demi Moore, took really good care of me. He gave me a quote, and stuck to it. No hassling back and forth about the price. He called back when he said he would, and kept me in the loop. He was patient and I never felt rushed or exploited. I actually felt like I was in control of the sale-the way I wanted to feel. It was rainy day when I went to complete the paperwork, and Demi even walked in the rain to bring me lunch while I waited to speak to Financing. I recommend this sales rep (Demi Moore) and this dealership (Fairfax Volvo) to anyone, but particularly anyone who is new to the whole car buying experience. Your categories above only go to Excellent. However, this whole experience for me was OUTSTANDING. - LINDA D. CLAY, Proud new 2015 VOLVO S60 Owner