Jaguar Monmouth Authorized Service

Terrible Service Experience with Richard Moretti at Jaguar Land Rover Monmouth I dropped off my Jaguar at Jaguar Land Rover Monmouth on December 21, 2024, due to a noise coming from beneath the car. When I arrived, Richard Moretti was behind the counter but never acknowledged me. I waited for a while until the service manager eventually welcomed me. I was told that Richard would provide an update by Monday, December 23rd. On my way out, I greeted him, only to receive a cold, unpleasant stare in return—an early sign that something was off. I never received a call from Richard as promised. Given the holiday season, I waited patiently but eventually called on December 30th for an update. I was assured that Richard would call me back the same day—but, again, no response. Three days later, on January 3rd, I called again and was told Richard was "busy assisting other customers" but would call me back soon. That call never came. On January 6th, I called once more, receiving the same excuse. Finally, on January 10th, after 23 days with no updates, I informed them that I would escalate my complaint to Jaguar Land Rover USA. That same day, Richard suddenly found time to call me—but instead of being helpful, he sounded annoyed and impatient. He simply told me, "I couldn’t find any issue with your car," dismissing my concerns entirely. When I went to pick up my car on January 15th, Richard appeared even more irritated and gave me one of the nastiest looks I’ve ever received from a service advisor. I have no idea what his issue is, but it’s clear that he either hates his job or is dealing with some life problem —either way, his attitude was completely unprofessional. To make matters worse, I discovered that my car had been driven over 600 miles in their possession—allegedly for "diagnosis." Yet, when I sat with a technician in the car, we could still clearly hear the noise! The technician, however, insisted that it was "normal." Frustrated, I decided to take my car elsewhere. I went to Firestone in Middletown, where they quickly lifted the car and immediately found the issue—the baseboard was falling apart and was scraping against the ground, causing the noise I had been hearing all along. In other words, Jaguar Land Rover Monmouth drove my car for 600 miles in an attempt to diagnose the problem but never even bothered to check underneath the vehicle. This was by far one of the worst service experiences I’ve ever had. Jaguar Land Rover Monmouth and Richard Moretti failed at every level—communication, professionalism, and basic vehicle diagnostics. If you value your time, money, and sanity, I strongly suggest taking your vehicle elsewhere.

Excellent service department. Excellent technician and service advisor. Excellent work Helped me with certified pre owned warranty service

This is the third car I have purchased from a remote dealer and the first time it has been a poor experience. Gave a credit card deposit to salesman for the advertised price on a Saturday and on Tuesday when the paperwork was sent the price of the car was now $750 more "because they had done more work on it". Salesman had said extra work had been to refurbish rims and repair air dam/front bumper. Rims looked great no work had been done on bumper at all. Advertised as having nav/vehicle interaction screen twice in add then three days before pickup extra photos show none is there. They did adjust price for this. Confirmed day before pickup with salesman that paperwork and car would be ready next morning. After arrival at dealership we waited over an hour for car to come from other lot. It arrived with tpms light on, and also headlight washer covers missing. What I didn't know at that time was that both windshield washer and headlight washers were not working. Need to get them repaired at different local dealership out of my pocket. I strongly suggest NOT buying a vehicle remotely on the word of this dealership.

Jordan and Alex are shining examples of professionals that truly care for their clients. They go out of their way to provide a great customer experience and do it with a smile on their faces, First class!

Our sales rep was awesome and provided a great buying experience for us. He answered all of our questions, was extremely knowledgeable, and helped us find what we were looking for.

Our sales person, Robert Bilek was quite sensitive in listening to our needs, and that was much appreciated. My Velar was in transit and delayed for over a week, and he deligently texted us every single day. The sales manager (sorry to have forgotten your name 😟), when we finally got the car was very engaging in educating us on the apps and extras we might or not want that went with the car. My Velar, unfortunately came with a chip on the trunk lid and it took several trips,and almost a full day total of going back and forth to the dealership to get it right. However, this is more the fault of an independent body shop they use, more than the dealership, who teied shotty quick fixes first. But in the they did get it right. In the process, my husband ended up dealing with Jordan at services, as well as the big boss, Bill. Everyone was very courteous and supportive of our frustration. They even gave us a brand new Discovery as a loaner. The dealership has issues locating keys and cars as an ongoing issue, which can be a little frustrating if you are short on patience. But, this should improve, we are told when their new location opens in about a year. We really got an incredible deal so far as the price is concerned. And lastly, as part of Penske Automotives, they were able to take my Lexus Rx350 for me saving me a trip to the other dealership.

From our first call to Aviva DeVito to our sales consultant Thomas Rondello it was a pleasant experience .I would highly recommend purchasing a pre owned vehicle form Jaguar Land Rover Monmouth. We experienced no pressure and genuine concern.. Ruth Allen

Bought my second car from Alfreda and the Jaguar Monmouth guys! It was a great experience. I was looking for an XE and she answered all my questions and gave me all the details I was looking for. As I knew exactly what I wanted, we agreed on a deal over the phone and she offered me a fantastic price. ( being an existing customer probably helped her know i was a serious buyer). Once at the dealership, we went over the lease details one final time , everything was exactly as we had discussed on the phone. No surprises or new "fees"!!. They were delivering a number of cars that day, but I was still in and out of the dealership in an hour with my new car. Thank you Alfreda and team!

Very friendly and honest through the entire process. Shopped the F Pace in other dealerships that were closer to home. These guys did the best for price and car was delivered a month early.

I bought my Jaguar S-Type last year from a very sleazy dealership (Cherry Hill Jaguar). Since my purchase I have had nothing but issues, none covered under my well over-priced warranty. Despite my anger at the other dealership the service at Monmouth is light years better than the service at the other dealership. From the team who checks me in and takes my keys to the service person (Amanda Johnson), I feel valued and completely respected.... none of the sleazy "take your money and head for the hills" crap I have seen at other dealerships. Despite my being upset over my many repairs, the staff has been there for me through thick and thin, always offering me a loaner vehicle since they know I work in NYC and must drive...