Castle Mazda Downers Grove

Great service as usual. Jacob was great following up and addressing all the issues of my car. I would strongly recommend Castle Mazda of Downers Grove to any Mazda owner

1st time @ Castle Mazda Downers Grove - got a Warranty Safety Recall Repair Notice 7425E Traction / Stability Light may fail to light. Got this Notice in October but wanted to wait for the Technicians to get used to doing this work. Talked to Mike McWilliams the Service Manager to order the new DSC module & set up the repair date / time. Called to reschedule with Kyle Church & checked to see if part was in. Jake ( Jacob ) Vavra helped with the details - all great to talk with. My 2024 MX-5 Club needed this DSC recall warranty work. The Technician did a great job as it took less than we thought ( 2 Hours ) . To bleed the brakes / replace the DSC / recalibrate the DSC along with all the sensors for this module. Wish I could have met him !

I feel I was ripped off. I am looking over my statement and there are some charges that don’t make any sense. Coming out of there paying over $800 was a shock. Joan Schramm

New service adviser JAYWAD SAYAL came across as smart aleck & chauvinistic. Told me I needed something +when I just had that done elsewhere + then he tried to backtrack it. Also, I came in for a routine oil change and told him my brake light just came on the day before . Mentioned to him that I'd just had full brake replacement done at Midas 11,000 miles ago. He flippantly said, why did you take it to them then?? They didn't refill windshield wiper fluid.

This is the best service department ever. The timing is always spot on, pricing is exactly what was quoted, if not less. They will tell me when I don’t need certain things which is rare - means less money for them and a bigger savings for me! I’m just blown away with the efficiency, professionalism and courtesy. Thank You Castle Mazda Service Department. You’re the best!! Toni Specht

Excellent service from Jesse and Anthony. Everything was professional and courteous. I’m happy to refer this dealership.

Mazda staff was kind, articulate and got the job done quickly. They even provided a loaner for my use.

Jesse and Reuben were both awesome.Very efficient, knowledgeable and respectful of our time. Thanks and would definitely recommend Castle Mazda !

I bought my 2nd Mazda3 from Jesse Sanchez at Castle Mazda. I know that he has his customers’ best interest in mind and will try to get the best deal he can for us. The 1st time I came in, he found a car for me that was an even better fit than what I was considering.

Excellent dealership! Jessie our salesperson was knowledgeable, professional and personable. Tony the manager made this process easy. We purchased within the hour. Very satisfied with the experience!