Empire Mazda of Green Brook

Fue una experiencia muy agradable, 100% profesional gracias Bernardo Figueroa por su excelente servicio, bendiciones.

I took my son to purchase his first new car. Our salesman Rio was very helpful and knowledgeable. Victor the sales manager was very patient and understanding and gave my son a very fair offer. Kelvin made the financial process quick n easy. He explained everything completely. We will be recommending o our family n friends.

Disappointing Service at Empire Mazda, Green Brook NJ – Avoid for Warranty Work I recently brought my 2023 Mazda CX-5 Carbon Edition (with about 24,500 miles) to Empire Mazda in Green Brook, NJ for two issues: the car revving high before upshifting at lower speeds, which felt like a hesitation or delay in shifting and made everyday driving a bit annoying—I even started worrying about potential bigger problems at just 24K miles. Plus, a persistent burning oil smell coming into the cabin. My service advisor, Janet Campora, was polite at first, but the overall experience didn't meet my expectations. It seems like they focus more on service charges rather than building goodwill and honesty through better customer experience that leads to positive word-of-mouth, good reviews, recommendations to family and friends. I was recommended two repairs: a front timing cover reseal for the oil leak causing the burning smell, covered under powertrain warranty, and a TCM (Transmission Control Module) reflash and relearn for the shifting issue, that I will have to pay out of pocket, right from the start. Despite Mazda's Technical Service Bulletin (TSB 05-006/24) that covers this exact shifting problem—harsh or delayed shifting, especially from 2nd to 3rd gear—under the powertrain warranty, I was charged $209 plus tax and fees for the TCM work. My car is well within the 5-year/60,000-mile warranty period, so it should have been covered at no cost. But Janet and the service tech insisted they'd checked with their manager, so I had to pay. Also received no details on the original or updated software versions, which would have been helpful for my records as the car owner. It's unclear why this information wasn't shared if the work was done!? What's more frustrating is that one issue still isn't resolved after getting the car back: the shifting hesitation continues, though the burning oil smell might just be residual oil pooled that is burning off. In the end, I spent $233.46 on repairs that didn't fully address the problems—and if the reseal isn't holding up, that could mean more costs and waste of time down the line if it happened after powertrain expires. I wonder how they could suggest that gears shifts like from factory!? When clearly the gear shift hesitation still exists.. The pre-work multipoint inspection showed all green checks, how is that possible? When there was an oil leak – that led to front timing cover reseal repair!? It feels like incomplete or rushed diagnosis, meaning more issues that were overlooked. For the burning oil smell, time will tell if the reseal was done according to Mazda specs, but I'll definitely have it checked by another Mazda dealer to verify. Overall, I'm very disappointed with Empire Mazda of Green Brook NJ. They seem to focus more on getting something out of you if you come for a service more than honoring warranties and ensuring complete fixes. I won't be going back and wouldn't recommend them—better to find a different Mazda dealership that is honest, values your time, vehicle and is able to accurately diagnose an issue and have it permanently fixed. 1 star.

The secret to a successful service is Megan Dolce! I always ask for her specifically as she is knowledgeable, super efficient, and has a great attitude!

Fantastic Dealership. Service department is the Best. Megan goes above and beyond to accommodate your service needs.

Bernardo Figueroa sold us the car. Patient, wonderful guy who I would recommend to anyone.

Your receptionist Megan Dolce was very pleasant and efficient. My car service was done sooner than expected. The inspection video was very helpful.

Very helpful, caring all around… friendly and good attitude. Helped get a loaner for the weekend while my car was in the shop

I waited about 4 hours for my service, but I didn't mind because they have a comfortable waiting area where I was able to work. I appreciated the free hot chocolate and their music playlist. Their staff, from the man I left my car with, to Megan Dolce at the desk, and to the lady at the cashier, were all very friendly.

Easy to make a service appointment and car was ready when promised. Video of the car being serviced is a good idea. Megan Dolce is great at the Service Desk and keeps me aware of the status of the car. Good experience.