Classic Toyota Hampton

Never answered questions lot of AI response. Asked for specific questions no real person answered my questions

I had an appointment. And my salesman was off that day and after arriving ai found out that in addition the the price the have a destination fee which is understandable but another $1995 charge for what they call”upgrades”. Very deseptive dealership

This dealerships service department only has a few technicians that care about maintenance of vehicles. The free oil changes and state inspections appear to be a problem for some of them and they don’t want you to have a hassle free experience. Jordan and Kenny were the last two people that I spoke to in person and I still did not get an oil change because it was inconvenient to Jordan who does not like to get his hands dirty?

Had a misunderstanding during my car purchase. However, Ethon Innis went above and beyond to help me out and make things right. Also thanks to David in finance, he was very helpful. I would surely do business with them again.

Just had my 6 month tire rotation and one of my Safety Recalls (25TA13 backup camera) updated. For the camera update they apparently had to turn off all my auto settings, but failed to identify this to me when they returned my vehicle to me. So I am driving down the interstate at dusk with no lights on, not even daytime running lights, wondering why I was having trouble seeing as it was getting darker. Then I realized my auto headlights didn’t come on. That was also when I noticed everything was turned off. As a computer technician I always made it a point to make sure how someone had their desktop settings or their desk arrangement was always put back the way they had it, simple courtesy. As a service technician it’s the simple things that get us the recognition for being a good or great technician. I’ve had it where a previous service someone must’ve used my vehicle to cool themselves off as my AC was turned all the way down. It was not in for AC service, again just a simple tire rotation. My vehicle only has a little over 6,500 miles for a two year old vehicle. If something is wrong I will let you know, otherwise don’t touch. Thank you.

Didn't need a new car....but was considering a RAV4 for future purchase. Wesley, is my kind of salesman. He is very professional, courteous and knowledgable of the vehicles. Wasn't pushy at all. His excellent customer service skills, his integrity & his care & concern convinced me to purchase my new RAV4.....I was not impressed by theDealership itself...the reception & hospilitality could be improved. Wesley and his salesmanship sold me the car. We need more like him..

Wouldn’t by a big whee from this joke of a car dealership and their parts and service department suck

I wish I could give half a star. This dealership is by far the worse I have ever dealt with. They sold me a a car with a bad starter. I just purchased the car in August from Ethon at the dealership and have been calling for weeks to get this resolved and they purposely refused to return my phone calls because they don't want to fix the car. I've called numerous times to get the issue resolved and spoke to various people. The sales representative (female) who took the phone call today refused to let me speak with the General Manager Chris and Henry and pass on my message. The service department is full of inconsistent liars and have quoted me different prices for labor each time I called with the same issue. They are crooks. I would never purchase a car from them ever again. Their customer service is the worst. Definitely do not recommend. Save your money and purchase elsewhere.

I wish I could give half a star. This dealership is by far the worse I have ever dealt with. They sold me a a car with a bad starter. I just purchased the car in August from Ethon at the dealership and have been calling for weeks to get this resolved and they purposely refused to return my phone calls because they don't want to fix the car. I've called numerous times to get the issue resolved and spoke to various people. The sales representative (female) who took the phone call today refused to let me speak with the General Manager Chris and Henry and pass on my message. The service department is full of inconsistent liars and have quoted me different prices for labor each time I called with the same issue. They are crooks. I would never purchase a car from them ever again. Their customer service is the worst. Definitely do not recommend. Save your money and purchase elsewhere.

The service department is full of liars and thieves. 10 months ago the car was dropped off to repair a water leak that soaks the floorboard every time it rains. $1500.00 was paid for the "repair". A ridiculous amount to fix a leak. It has been back many times for the repair and it is still leaking. Devon, one of the service managers, has repeatedly lied about when the car would be ready and has not called when he said he would. Every time Devon said it would be ready it was not. Devon's boss, Kenny, has practiced the same corrupt ethics as Devon consistently displayed. The last time the car was finally returned, the floorboard was left soaking wet, they said "that's your problem". Because of their blatant negligence there is now a mold issue that is very difficult to completely clean up. The service staff is full of liars and thieves and we recommend to avoid business with them. They were asked to notify Endurance and make them aware so a rental car could be obtained. They said they did but a call to Endurance proved again that they were lying. We are now seeking legal avenues because their corrupt practices have left the vehicle unhealthy to drive.