Eddy's Volkswagen

I bought a used car from them. We haggled on the price. When I went to refinance it was pointed out to me that they charged me full sticker price. Kinda hidden in the warranties they sold me. After getting home and having my windshield cracked a couple weeks after purchase. I called and filed a claim with one of the warranties that I have purchased and found out.They would not honor the warranty. After reading more into the other warranties, I found that I had bought 2 warranties that were almost identical. Called the other company, and they warrantined my windshield. Ended up canceling the worthless warranty they had sold me. Pay close attention to what they're charging you when you go into the finance office, or you'll get Screwed. I don't know why they haggle on price if they're not going to honor what they agree on, poor dealership.

8 weeks after buying a Used Car with service needs my calls are ignored and my car yet to be fixed. No Sales Manager. No Used Car Manager. No General Sales Manager. No one has the stones to call me. At this point, I can only call them liars.

Worst management ever. They lie, they don’t do what your charged for. Unfortunately I bought from the dealership when it was Steven’s VW. I have no choice & have to deal with them due to an extended warranty. Best advice go elsewhere!!

Not the greatest. Was told 1.5 hour wait. That became 3 hours. I was only in for diagnostic service, and they attempted to upsell me about $1000 worth of other things after already extending my wait by 1.5 hours.

We had service done on a Passat. Worst customer service and knowledge of vehicle. Car still did not work when we picked it up and it took forever to get anything done. Clearly, the right hand doesn't know what the left hand is doing. Nobody answers the phone or everyone is "in a meeting" I don't mind VWs but if service at a dealership is like this, I will never purchase a VW again.

Took advantage of me when I was vulnerable and needed a vehicle. Took my down payment, a few weeks later, took the car back and took my livelihood away from me. Uncaring people with zero conscience.

In my experience over the years, buying Volkswagen from Steven’s and Eddy’s they’ve always tried to accommodate my needs. Today’s purchase was by far my funnest experience, from the sales managers to the sales reps to even the finance manager. We bought a 2024 Tiguan SEL R Line and it is beyond perfect as previously owning a 2021 R-Line Tiguan Black Edition. Fantastic cars and great quality for the money spent. I would do it over a hundred times over. Thanks again and I’m sure I’ll see you guys soon for my newest upgrade. Thank you to Dallas, Kyle, Cannon and Austin and everyone else apart of making Wichita VW store greater than it already was!

Dealership tried to sell me cabin and air filters that had been changed the day before taking the car in for oil and transmission service even after they were advised the filters had already been changed. Was charged more than quoted on the oil change. Since this is the only VW dealership in town, I will not be purchasing another VW.

I have bought two cars from this dealership and have enjoyed my experience. Shout out to Lex for her patience and assistance when picking out my Passat!

I had the best experience here!! I was super nervous at first but then this girl with red hair walked up and introduced herself to me as Jocelyn! She was so sweet and very relatable. She knew everything about the cars and I couldn’t be more satisfied! I will be coming back again and telling all my friends about her!