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Lexus of Thousand Oaks

(209 reviews)

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(209 reviews)

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Nick, the sales person, we very professional and patient with us. Purchasing a vehicle is a monumental decision. When we finally narrowed down as to the type of vehicle we wanted, Nick was there to assist us.

Nick, the sales person, we very professional and patient with us. Purchasing a vehicle is a monumental decision. When we finally narrowed down as to the type of vehicle we wanted, Nick was there to assist us.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Adam Chirchick, ,Noah Bissonette , and Jeremiah Paltridge, as always hit a homerun with client services and value add. This dealership is best I have work with and will continue to support .

Adam Chirchick, ,Noah Bissonette , and Jeremiah Paltridge, as always hit a homerun with client services and value add. This dealership is best I have work with and will continue to support .

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Thank you for your service! I appreciate having a loaner car and the communication system for updating the progress of the service

Thank you for your service! I appreciate having a loaner car and the communication system for updating the progress of the service

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Very smooth experience, a far cry from my first car buying experience 30 years ago. No pressure from the staff on the sales floor, sales rep, and financial department. Thank you for making my car purchase easy and quick. Will definitely recommend this dealership to my family and friends.

Very smooth experience, a far cry from my first car buying experience 30 years ago. No pressure from the staff on the sales floor, sales rep, and financial department. Thank you for making my car purchase easy and quick. Will definitely recommend this dealership to my family and friends.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Pleased with customer sales care. Professional transaction, from inception to purchase. Financial services went very smooth and completed quickly.

Pleased with customer sales care. Professional transaction, from inception to purchase. Financial services went very smooth and completed quickly.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I am VERY SATISFIED with Lexus of Thousand Oaks! They run a great business and they definitely are very focused on customer satisfaction! Also, we were very happy with the performance of our Salesperson, James Quinn!

I am VERY SATISFIED with Lexus of Thousand Oaks! They run a great business and they definitely are very focused on customer satisfaction! Also, we were very happy with the performance of our Salesperson, James Quinn!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I was getting my NX serviced and was given as a loaner an RX350 Hybrid. I liked it so much that I met with Nick Falsafi a senior sales consultant and we worked out a deal for a 2025 Lexus certified version. Best car experience I have ever had and I being 70 I have had two many cars to count. I highly recommend Lexus of Thousand Oaks and especially Nick Falsafi who is a real pro with no pressure and also takes the time to show you everything about the car which has amazing technology.

I was getting my NX serviced and was given as a loaner an RX350 Hybrid. I liked it so much that I met with Nick Falsafi a senior sales consultant and we worked out a deal for a 2025 Lexus certified version. Best car experience I have ever had and I being 70 I have had two many cars to count. I highly recommend Lexus of Thousand Oaks and especially Nick Falsafi who is a real pro with no pressure and also takes the time to show you everything about the car which has amazing technology.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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We had a great experience! Our sales person, Simon Inwood, was great! He was knowledgeable and professional!

We had a great experience! Our sales person, Simon Inwood, was great! He was knowledgeable and professional!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Got an factory defect after 850 miles ! Service was fair, good and quick, fixed the same day.

Got an factory defect after 850 miles ! Service was fair, good and quick, fixed the same day.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent experience: Paul was so helpful,efficient, courteous and kind. I was in and out in a very timely manner. Great job!

Excellent experience: Paul was so helpful,efficient, courteous and kind. I was in and out in a very timely manner. Great job!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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