Nissan of the Bronx

10 Days and Still No One Knew Where My Car Was I brought my car to the Nissan dealership at 3660 Boston Rd in the Bronx on Feb 17 because it was jerking to the right. I figured a dealership would be the most trustworthy place to get it checked. Instead, I got a $8,000 estimate and was told to contact my insurance. What followed was 10 days of Nissan saying GEICO never called them and GEICO saying they called Nissan multiple times. GEICO even offered a virtual estimate option to speed things up. According to GEICO, Nissan declined it and asked for an in-person adjuster. According to Nissan? “GEICO never called.” Eventually GEICO sent an adjuster. When he arrived, the dealership told him my car had been moved to another location. He drove there… and they said they didn’t know where it was. Meanwhile when I called the dealership, they told me the car was still at the original location. So the adjuster drove back… only to be told again the car wasn’t there. When I finally went to pick up my vehicle after 10 days of nothing happening, the staff suddenly acted like they didn’t know where my car was parked. Luckily I brought my spare key. I pressed the panic button and said “Let’s follow the sound.” And just like that… we found the car. After arguing with management and being yelled at by someone claiming to be the manager, they finally gave me my keys—but refused to give me the written estimate. So in summary: • Car sat there 10 days with no work done • Insurance adjuster sent on a Bronx scavenger hunt • Staff “couldn’t find” my car… parked outside • I had to locate my own vehicle using the panic button If you enjoy confusion, wasted time, and yelling managers, this is the place for you. If you want your car fixed, I’d strongly suggest going anywhere else. 🚗 this review needs to be shorter Here are a few very short Google-style reviews you could use: Option 1 (very direct): “Had a very disappointing experience here. Poor communication and customer service. Would not recommend.” Option 2 (slightly softer): “Unfortunately had a bad experience here. Customer service and communication could definitely be improved.” Option 3 (friend mention): “My friend had a really bad experience here. Based on what I heard, I wouldn’t recommend this place.” Option 4 (shortest): “Very disappointing experience. Would not recommend.” If you want, I can also make: even shorter 1-sentence versions (10–12 words) versions that sound more serious/credible for Google reviews versions that avoid sounding like review-bombing (which helps them stay up). for google not that short still keep most of the points just make the story shorter but keep valid points Here is a shorter version that keeps the key points but removes extra detail, making it better for Google reviews: Version 1 (balanced and clear): ⭐ 1 Star Brought my car to the Nissan dealership on Boston Rd in the Bronx on Feb 17 because it was pulling to the right. They gave me an $8,000 estimate and told me to contact my insurance. What followed was about 10 days of confusion where Nissan said GEICO never contacted them while GEICO said they had called multiple times. GEICO eventually sent an adjuster, who was told the car had been moved to another location. When he went there, they said they didn’t have the car. Meanwhile the dealership told me it was still at the original location. When I finally went to pick up my vehicle after 10 days with no work done, staff said they didn’t know where it was parked. I had to use my spare key’s panic button to locate my own car in the lot. Very frustrating experience with poor communication and organization. I would not recommend this service department.

I am only giving a one star because I have to otherwise I would rate it . They are a total rip off. So my car stop starting and I took it to the dealership they put a new battery and said it was the battery I paid them $900 plus for this service. The next day I tried to drive it the same problem I took it back to them they kept it a few days then called me and told me that they had to take out my new radio and put back the old one. I was hot with another $900 plus. Anyone reading this can you please tell me if this is right. Anyway I leave the dealer to God he will soon lose much more than this.

I had a genuinely great experience at Nissan of the Bronx, and a big reason for that was our salesperson, Jeter Melenciano. Jeter was outstanding from start to finish. He was knowledgeable, patient, and incredibly professional, without ever being pushy. He took the time to really listen to what we were looking for, walked us through our options clearly, and made sure we felt comfortable and confident at every step of the process. Buying a car can easily feel stressful or overwhelming, but Jeter made it straightforward and smooth. He explained everything clearly, answered every question we had, and treated us with real respect. You could tell he takes pride in his work and genuinely cares about his customers. We ended up purchasing a Nissan Rogue and couldn’t be happier with both the vehicle and the experience. If you’re looking for a salesperson who is honest, attentive, and truly excellent at what he does, ask for Jeter Melenciano. He made the entire experience a pleasure. Highly recommend Nissan of the Bronx and especially Jeter.

We could not negotiate a price. I am going to Nissan of Queens on the 14th to negotiate a deal. Thanks for the leads

Misleading prices, tries to bait and switch, scummy. Surprised Cars.com allows for this level of inaccuracy

Worst experience ever and this is like my 8 car from a dealership. Don't go here they screw you at every chance

This dealership purposely misleads when it comes to pricing in cars.com by showing prices that assume 20% down. This leads to them showing to have the lowest price at when they don’t. This makes one wonder what other deceptive practices they employ.

After I got the car the brakes which was faulty they repaired it promptly we told it it was a little bit of a headache. Alex did everything within his power to make everything better and he was very successful I'm definitely happy with my purchase.

Best customer service and they helped make sure everything was done and even with beyond to make sure I had the car of my dreams

avid this dealership at all cost. the have a Cadillac escalade advertised on cars.com. I called to make a deal and give a deposit over the phone to secure the deal (as I would be traveling from the other side of the state) they added 14 thousand to the cost of the car. I filed a complaint with the BBB for this action and they raised the price for 2 weeks, then went back to the scan advertising again with the same car. I save all screen shots of the advertised prices so I can pursue more actions for the false advertising. AVOID THE DEALERSHIP AT ALL COST