Audi Great Neck

If you buy from out-of-state, this dealership will overcharge for registration fees and keep the difference entitled to you. I wanted to share my experience, as I hope it helps other consumers in their transaction. I am a NJ resident that purchased 2025 Q3 under finance. I had delays receiving my DMV documents; plates/registration were received approx 1WK after the temp plates were expired, but want to highlight the questionable practice on their registration fees related to their 3rd party service. I was charged $583 for "LICENSE AND TITLE (EST.)", I challenged this cost as it appeared too high and was informed that the balance vs the actual cost would be mailed. I started following up Dec, when no communication or refund was received. Early January after several followups, I received a statement reflecting "Alpine DMV Service Fee" of $100, and DMV fees of $169 totaling $269, with a check of $18.50. I requested $295 to reconcile vs the $583 and was assured a followup. It's been several weeks, no communication and don't expect one at this point. My recommendation for out of state purchasers is to check their DMV costs going in, and if from NJ, make sure these costs are not reflecting higher than $300.

Just got my third Q5. Had a great experience working with George Faccio and Drew Russo. Professional and outstanding service.

One of the worst sales person I've ever worked with. Lack of professionalism, poor attitude, and zero respect for customers. The expectation from a high end store to have such an unprofessional individual does show a poor integrity in your sales team, and your dealership. Take your business elsewhere.

Being with Audi for many years I can without a doubt say that this experience was by far the best! I want to recognize Rakesh Bisnauth, AKA Rocky, for his outstanding effort to get my car fixed properly and back to me. I am looking for a new car in the spring and, because of Rocky, I am going to continue with Audi of Great Neck.

This dealership is horrible. My car was in the shop from July 2025 until October 2025. The communication was horrible amongst my service advisor Dan, and Rocky who oversees the service department as the service manager. They put me in a rental which I was told I wouldnt have to worry about any cost and fees due to audi covering it. Once I received my car , hertz made an attempt to take out $4,000 out of my account which was declined because i had an insufficient amount in that particular account. The reason why Hertz made that attempt to take money out of my account was because audi failed to send hertz a purchase order and the payment fell on me. A week later on November 6, 2025 hertz made another attempt to take money out of my account in which this payment actually went through. The total amount was $1,048.00 . Its now December 8th, 2025 and audi or hertz has yet to issue me a refund for the money that they took out of my account. Its been a month later and i havent received anything. Areed who is the loan manager, told me that hertz would send my money back and last week and that havent happened as of yet. Rocky on plenty occasions made false promises in regards to return my call and at times he never called me back. I always have to call them and most of the time they say they will call me back and never call back . If you can take your car to another shop to avoid what I had to endure please do so to save yourself the headache. This place doesn't care much about their customers and people who work hard to have an audi. The communication is very poor and they make false promises. Hopefully I get my money back soon with the holidays approaching.

Frank Garcia was so helpful! Got me in the car I wanted and home within a day! Highly recommend! -Mary nealy Henriquez

I have bought 5 Audis from this dealership over 17 years and have referred potential customers as well. The most recent time I went to the dealership, I found out that ownership of the dealership was being transferred. I never had any trouble whatsoever purchasing cars from what had been Beiner Audi. This time, after some negotiation, the salesperson and I reached a deal. He wrote up the deal and on a yellow pad listed the factors leading up to our agreed price. The next morning I showed up with a bank check. The purchase price for the car somehow jumped $4,000. Plus, they undervalued my trade-in by at least $4,000. I love driving the Audi. I've had a A6, A7 and several A4s. Recently, I went back to what is now Great Neck Audi. I saw the salesman with whom I dealt some six months earlier and walked out of the store. I bought a Lexus, but it didn't handle as well as my Audis. I have to qualify this review by stating that the Service Department at this location has been top notch in every respect, even after the change of ownership.

I brought my Audi Q5 to Audi Great Neck right before the warranty expired for a knocking sound and asked for a thorough inspection. After keeping my car for a day, I was told everything had been checked, the knocking was fixed, and my car was “perfect.” Weeks later, my dashboard flashed “Shut Engine Down Immediately – Call Audi”. That began a nightmare that lasted over three months with this dealership. • Manny made endless promises about inspecting the car properly, but nothing was followed through. • Christina, the service advisor, was by far the most inconsistent, unprofessional, and rude representative I have ever dealt with. She confused my car with another customer’s, gave me completely incorrect VIN and CarFax information, and repeatedly misled me with inconsistent updates. I have screenshots of the “updates” she sent, and the mistakes are unbelievable. Her only concern seemed to be closing a job for her commission, not actually fixing the car. • Communication was horrendous. I was told different stories every time I called, met, or emailed. Despite providing full service history and documentation, I was given conflicting diagnoses and absurd quotes. I even had to meet with the new manager Vinny, who was dismissive, belligerent, and unprofessional. He talked down to me and my son, promised the car would be fixed, and then failed to deliver. I was forced to sign paperwork agreeing to pay half the labor cost, even though the issue was supposed to have been resolved under goodwill warranty.I have the text message from Christina letting me know the lenghty extended time is because they will get the repair cost taken care of. During this entire ordeal: • My car sat for months with no resolution. • I was out of pocket for a rental before they finally provided a loaner. • I paid nearly $1,500 for an oil pump repair and some other nonsense. In short: no transparency, no accountability, and no professionalism. Audi Great Neck is the worst dealership I have ever encountered, and they have permanently destroyed my trust in the Audi brand. If you value your time, money, and peace of mind, do not bring your car here. I will never purchase or service another Audi again, and I am escalating this to Audi corporate directly to seek reimbursement for what I spent as the dealer told me Audi corporate if contacted and emailed without copying them will seek a solution.This too seem ridiculous. They say the new manager who is Guyanese and is Rocky Bisnauth is aware and will not support meeting with us or assist. Still don't understand why his nationality had to be mentioned. Also.. awaiting Frank Galante to response to my complaint email while my car was in their shop. Everyone there is unprofessional except new loaner professional. She is the only kind person and she is new.

I'm trying to get my refund for a cancelled extended. He doesn't return calls or answer the phone. I went there on September 2 the finance manager gave him my paperwork saying the refund was processed and it comes from the dealership I was told it would be mailed out that week and no refund showed up. It looks like I'll have to go to court to get my $3460 back.I have been waiting over 3 months. THEY TAKE YOUR MONEY QUICKLY BUT WONT REFUND IT BE CAREFUL WHEN DEALING WITH YHESE PEOPLE

I dropped my car off in mid-February and didn’t get it back until the first week of April—almost 7 weeks. The reason? Greed. There was no major issue or complex diagnosis—just a service center trying to milk every penny from my warranty while my property sat unused and deteriorating. It started with a low coolant warning(2020 A6 AllRoad). I dropped the car off on Valentine’s Day and got a link to an inspection report with a nearly $5,000 repair estimate. Thankfully, I have an extended warranty through Audi. I was told the warranty company needed to inspect the car before work could begin. I messaged weekly for updates. Eventually, the rep told me she'd speak to her manager and try to push things forward without waiting on full payment. There was apparently a labor rate dispute. Then out of nowhere, I got a message: “Your car is ready.” When I went to pick it up, I was told, “The guys said fine, we’ll just do it for what [the warranty] will pay so we can get it out of here.” As if they were doing me a favor. I paid my deductible and left. The car was filthy—not surprising after weeks sitting outside in winter/spring. While they had “washed” it, the rims were caked in grime and the rotors were rusted. Once I got on the Cross Island, I immediately knew something wasn’t right with the way it drove. After reviewing the receipt and inspecting the car, I was stunned. There was a random panel connector and dirt in the trunk. My front bumper had a scratch with paint transfer. The rear wiper blade was completely ripped off. Even worse, the receipt included a note saying the warranty company wouldn’t approve the coolant reservoir replacement—and that without it, the issue could persist. No one ever mentioned this to me or asked if I’d pay out of pocket. Likely because the part prices they listed were almost double what anyone else would pay at a dealership or online. I sent a message. On my day off, I went to clean the rims. That’s when I realized why the car was driving poorly—the color-matched wheel weights on the front rims were gone. Washed away. The wheels weren’t balanced. The rear ones still had weights but showed rust stains. Did they park my car in a swamp while they tried to extort every penny they could out of the warranty company? I was done. I paid out of pocket for a wheel balance (with ugly weights) and ordered a new wiper blade. I messaged again. Finally, she responded, apologized for the delay, and claimed the reason the car sat so long was the reservoir issue—but that it had been test-driven and was “fine.” So she’d been lying the whole time. She said the car wasn’t parked near any standing water and had “no clue” about the rust/weights. She offered to replace the wiper and fix the damage. So you can screw up my car more or cover your behind, yeah… no thanks. I scanned the car for codes—there were multiple on a date they had the car, likely from the battery dying. Since getting it back, I’ve had a cascade of issues: squeaky doors, one door takes multiple tries to open, rust took months to clear from the rear rims (possibly warped), and now the cameras randomly stop working. This experience devalued not just my car’s value, but my trust in it. I loved this car. Now, thanks to Great Neck Audi (formerly Biener Audi), it leaves a bad taste in my mouth. I’ll probably sell it soon—possibly at a loss. I’m not the kind to write reviews like this, but every time I see the rust, or the cameras glitch, I’m reminded of this awful experience. We live in a place with options. I recommend you explore them and spare yourself this kind of stress. Stay away from this place. P.S. My car was in a few months prior for a recall that involved draining all the coolant. I’m sure that has nothing to do with this…