Reviews
Very happy with the service I received! Chris is the one who came out to greet me, check me in... I would give him a 10 star rating if I could! He made me feel like a Gold star customer! Please acknowledge him! He deserves the praise
Very happy with the service I received! Chris is the one who came out to greet me, check me in... I would give him a 10 star rating if I could! He made me feel like a Gold star customer! Please acknowledge him! He deserves the praise
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the glowing review! We're thrilled to hear Chris made you feel like a gold star customer, and we'll be sure to pass this along. See you next time at Van Horn Honda of Glendale!
Max was awesome! Other employees were very nice and friendly! The place looked great, and I was happy that the complimentary car wash was back!
Max was awesome! Other employees were very nice and friendly! The place looked great, and I was happy that the complimentary car wash was back!
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- 5.0
- Does recommend this dealer
- Came in for service or repair
We're so glad to hear you had a great experience with Max and our team! Thank you for choosing Van Horn Honda of Glendale and for sharing your feedback.
Beautiful, clean and welcoming facility. Best prices in town. Responsive service, white glove treatment and kept me informed at every step of the process.
Beautiful, clean and welcoming facility. Best prices in town. Responsive service, white glove treatment and kept me informed at every step of the process.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
We're pleased to hear that you had an excellent experience at Van Horn Honda of Glendale! Thank you for your feedback and business.
Plan for them to mess up your loan and drag everything out for months. Ridiculous
Plan for them to mess up your loan and drag everything out for months. Ridiculous
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- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Blake, Thank you for your feedback and for the opportunity to make this right, we truly value you as a customer. I apologize for the frustration you experienced, but I’m glad we were able to connect and get everything resolved, including next steps moving forward. If you need anything further, please don’t hesitate to reach out. Felicia Zima Customer Relations Manager, (920) 350-4094
My wife and I purchased a new CRV-Hybrid from Van Horn Honda to replace a CRV that we had happily owned for 13 years. We were very pleased with the entire sales and financing process. Jessalyn was a delight to work with and was very attentive to helping us select our vehicle and trim package, and answering our questions during the sales process. Jessica was similarly great to work with through the financing and registration processes. She explained our finance options clearly and provided helpful answers to our questions.They are a great team and made the purchase fun, quick and easy.
My wife and I purchased a new CRV-Hybrid from Van Horn Honda to replace a CRV that we had happily owned for 13 years. We were very pleased with the entire sales and financing process. Jessalyn was a delight to work with and was very attentive to helping us select our vehicle and trim package, and answering our questions during the sales process. Jessica was similarly great to work with through the financing and registration processes. She explained our finance options clearly and provided helpful answers to our questions.They are a great team and made the purchase fun, quick and easy.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
David, thank you for sharing your exceptional experience with Jessalyn and Jessica! We're so excited you and your wife are loving your CRV Hybrid, and we hope to see you back at Van Horn Honda of Glendale! Safe travels.
Great experience.. had a tire issue and they got me in and fixed it the same day. Quick, efficient, and no hassle. Really appreciated the fast turnaround and friendly service. Would definitely come back again.
Great experience.. had a tire issue and they got me in and fixed it the same day. Quick, efficient, and no hassle. Really appreciated the fast turnaround and friendly service. Would definitely come back again.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Took our 2017 Honda CRV in for basic service - oil/filter change, multi-point inspection and tire rotation. Service advisor did not communicate well. At first tried to charge over $100 extra. Then inspection report shows everything is great, but a week later I get an inspection video in a text that does not play. Eventually got inspection video to play on PC and it says dirty engine & cabin filters, which contradicts written inspection report. I had waited for service to be done and nobody mentions any issue with filter and report shows no issue. Huge question as to whether they know what they are doing or communicates what actual situation is. Now I have scheduled a 2nd trip for filter replacements and a new inspection by a different service tech. Fancy new showroom but terrible communication and follow up.
Took our 2017 Honda CRV in for basic service - oil/filter change, multi-point inspection and tire rotation. Service advisor did not communicate well. At first tried to charge over $100 extra. Then inspection report shows everything is great, but a week later I get an inspection video in a text that does not play. Eventually got inspection video to play on PC and it says dirty engine & cabin filters, which contradicts written inspection report. I had waited for service to be done and nobody mentions any issue with filter and report shows no issue. Huge question as to whether they know what they are doing or communicates what actual situation is. Now I have scheduled a 2nd trip for filter replacements and a new inspection by a different service tech. Fancy new showroom but terrible communication and follow up.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Joe, thank you for your feedback. We're truly sorry to hear about your experience, and we apologize for not meeting your expectations. We're glad to have connected with you to discuss your concerns and are happy to be assisting you further. We appreciate your patience throughout this process. Please do not hesitate to reach out if you have any questions or need further assistance. - Fred Barclay - Fixed Ops Service Manager - (218) 517-5478
Customer service out of this world from the moment I walked in friendly attention with a smile fast process of buying a vehicle
Customer service out of this world from the moment I walked in friendly attention with a smile fast process of buying a vehicle
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your fantastic feedback! We’re delighted to hear our team made your vehicle purchasing experience smooth and enjoyable. Safe travels from all of us at Van Horn Honda of Glendale!
Wow...what a joke. The dealership was in disarray. The car wasn't prepared to be shown due to mechanical issues. The condition of the vehicle wasn't worth the amount advertised let alone test drive.
Wow...what a joke. The dealership was in disarray. The car wasn't prepared to be shown due to mechanical issues. The condition of the vehicle wasn't worth the amount advertised let alone test drive.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for your feedback. We apologize for the current state of our dealership. We are in the middle of a major construction project to improve our facility, and we understand that things may not be up to the standard you were expecting. Your feedback is valuable to us, and we're committed to making improvements as we continue working on our new space. Feel free to contact us if you have any questions and we hope you'll give us another opportunity to better serve you in the future. - Bryan Seagrave - General Manager - (414) 800-3070
I stopped in just for some air in the tires, because it was too cold. I was approached by a sweet lady but the name of Chrissy. She was very sweet and accommodating. I will continue to be a loyal customer. She deserves 6 Stars \ Phil Kolmas
I stopped in just for some air in the tires, because it was too cold. I was approached by a sweet lady but the name of Chrissy. She was very sweet and accommodating. I will continue to be a loyal customer. She deserves 6 Stars \ Phil Kolmas
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Phil, thank you for choosing Van Horn Honda of Glendale and for sharing your appreciation of Chrissy! We will see you next time!