Tasca Ford Yonkers

Rene Rivera was a great sales man. He got us the best deal. He was supportive and answered all our questions I would recommend he any day !! Thank you Rene for everything!

I’m honestly extremely frustrated with how everything has been handled with my Ford Explorer. I brought it in back in February for a brake issue, and it sat at your dealership for over a month. During that entire time, I was never offered a loaner, and I ended up paying over $1,200 out of pocket for a rental. Then I’m told the brakes and booster are fixed, but suddenly there’s another issue with the car shutting off when put into drive — something that was NOT happening before I brought it in. On top of that, I was charged for repairs I never approved, including replacing the start-stop button. There were also things that should have been done but weren’t — like a recall and the state inspection. After spending over $7,000, I expected my vehicle to be reliable, but instead I was left without dependable transportation and no support from your dealership. Now less than two weeks later, the car is back again and I’m being told it needs a full transmission replacement — another issue that never existed before. At this point, it seriously makes me question the quality of the work that’s been done. To make things worse, I’m again being told there’s no loaner and this is going to take weeks. I reached out for an update and was told my service rep is out sick — and it feels like because of that, no one is doing anything with my vehicle or even concerned about getting it back to me. I also called to speak with a service manager and was left on hold with no response. That level of communication is completely unacceptable. This situation is seriously impacting my life. I’m struggling to get to work, take my kids to school, and help my wife with transportation. My job is now at risk because of how often I’ve had to miss work due to this. car towed in on tuesday april 7th. Today is april 25th! no update! and still no loaner car because clearly my situation isnt important enough!

Justin made our experience purchasing a vehicle painless, He was very informative during the whole process and HONEST!!! If in the market to purchase a vehicle, definitely as for Justin

Took my 2024 mustang in for service and a noise when closing my passenger door. My service writer told me that my tires could not be rotated because they were different sizes. This was not true. They are all the same size. I showed him my concern with the door noise. He told me it was normal. This also was not the case. I kept pressing him until the mechanic took the door panel off and found a loose bolt on the window track. I’m not surprised that they couldn’t hear the noise with the extremely loud music. It was so loud you could hear it in the waiting room. Needless to say I will go to another dealer that is cleaner, quieter, and has better trained service writers. There is no reason a service writer should be diagnosing a problem from his desk! Don’t waste your time or money going here.

Do not buy from this dealership. They will not accept responsibility for their lemons. They left our car dented, owe us money & the GM has never once contacted us, Victor has not responded in 4mths!

Very friendly environment staff is courteous service advisor Darlyn explain problems with my car that needs to be fixed

I had my car towed 21 miles on October 10th to Tasca, assuming — although I have moved to Ossining— I would get better service where I bought the car. I thought I would get the car back the next day. Nope, something wrong with the transmission; the “transmission techs” needed to look at it and they were backed up. A couple days later: it’s the torque converter—and it has to be ordered. Meanwhile, no loaner was available. The Edge was my only car, so I rented a Chevy SUV; I was not told that Ford will reimburse car-owners $45 a day for the rental of a FORD vehicle. I eventually spent $1300 on car rentals before i got sick of waiting for a loaner and I bought another car, a 2025 Santa Fe Hybrid (from a Tasca dealer, against my better judgment.) The torque converter turns out to be such a common problem with Ford Edges that the part was back-ordered everywhere. I was not given accurate information as to how long the backorder would take to be filled; I kept thinking for WEEKS I would get a call saying the part was in and the car was fixed. I finally got a call on Nov. 22 that “the transmission was out and they were waiting for the techs” — because it turns out there were unfortunate Ford-owners who had been waiting even longer than I had!! It was not until Dec. 17th that my car was finally ready to be picked up. I don’t know whether the service coordinator was unable to get real or useful information about the timetable on the back order. I was certain not kept updated in the manner I would hope to be. It is a scandal and a shameful indictment of both the auto company and your dealership that this repair took over nine weeks. I am truly unable to describe the frustration and head-shaking disappointment of this process. I lost the use of my car for over two months ($1348 in car payments.) I spent over $1300 in car rentals. The towing charge (so that I would get better care from my home dealership) was $120. In addition to the financial losses, I have lost faith in Ford and in my particular model. The car is tainted and suspect for me: what will go wrong next? Is my family safe in this car? I thought of selling the car and reached out to your dealership, who gave me an insultingly lowball offer. The only positive in this affair is that Oscar Gonzalez seemed truly concerned and apologetic. I hope that Tasca and the Ford Motor Company will take steps to ensure that no one else has this experience in the future.

mark was awesome in every way. very knowledgeable about the product. friendly and catered to what we wanted

WARNING! Dont buy from these guys, they are crooks! I love my explorer and tell people this when asked. I will buy another one, but I will NOT buy from these guys and will certainly NOT bring my vehicle to them for service. I went for an oil change and it ended up costing me nearly $700! The servicen advisor suggested I change the differential fluid, which would cost $200, and I agreed to the service but cant understand how it ended up costing so much! Terrible communication! Find another dealer for Ford service!

My dealings with Justin it's been amazing. He's so efficient and his communication skills are he covered all the bases and kept me informed of everything going on. Makes my life a lot easier. he's tough notch.