Reviews
I recently went in to have my vehicle inspected, and the experience was outstanding from start to finish. Krysta, the service representative, truly went above and beyond to accommodate me. She was incredibly professional, friendly, and attentive, making the entire process smooth and stress-free. It’s not often you come across someone who genuinely cares about providing great customer service, but Krysta exceeded all expectations. She kept me informed, answered all my questions, and made sure everything was handled efficiently. I left feeling confident and well taken care of. I highly recommend this location, especially if you have the chance to work with Krysta—you won’t be disappointed -Doris
I recently went in to have my vehicle inspected, and the experience was outstanding from start to finish. Krysta, the service representative, truly went above and beyond to accommodate me. She was incredibly professional, friendly, and attentive, making the entire process smooth and stress-free. It’s not often you come across someone who genuinely cares about providing great customer service, but Krysta exceeded all expectations. She kept me informed, answered all my questions, and made sure everything was handled efficiently. I left feeling confident and well taken care of. I highly recommend this location, especially if you have the chance to work with Krysta—you won’t be disappointed -Doris
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are thrilled to hear about your wonderful experience during your vehicle inspection visit. Your feedback about the outstanding service you received truly means the world to us. It sounds like your service representative provided exactly the kind of professional and attentive care we strive for with every customer interaction. We understand how important it is to feel confident and well-cared for throughout the service process, and we're delighted that everything was handled smoothly and efficiently from beginning to end. Your recognition of the exceptional customer service, clear communication, and thorough attention to your needs reflects the dedication our team brings to every interaction. Your recommendation and positive words encourage us to continue delivering the high-quality service experience that sets us apart. Customers like you make our commitment to excellence worthwhile, and we look forward to serving you again.
Im not happy since they move from across the street I been having bad experiences with them I had a appointment today get there to hear we won't be able to fix your car first of all the guy didn't say good morning his attitude give me one also so I just left now i have other appointments I have to go to I dont know when I can bring it back to get fix to the rude guy learn how to talk to people secondary dont have the business open if you not going to take care of people car I need to find another infinity shop to go to I have a warranty on my car
Im not happy since they move from across the street I been having bad experiences with them I had a appointment today get there to hear we won't be able to fix your car first of all the guy didn't say good morning his attitude give me one also so I just left now i have other appointments I have to go to I dont know when I can bring it back to get fix to the rude guy learn how to talk to people secondary dont have the business open if you not going to take care of people car I need to find another infinity shop to go to I have a warranty on my car
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We regret to learn about your disappointment. Your concerns are important to us, and we understand your frustration. We recognize that respectful customer interaction is fundamental to quality service, and the behavior you've described falls short of the service that we strive to provide. Please contact our Service Director, John Meyer, at 562-402-2277 so we can discuss your concerns further and work towards a resolution.
Customer Service was great. Krista is awesome. Need more service representatives like her. Overall besides the wait time, will be coming back to service my Nissan.
Customer Service was great. Krista is awesome. Need more service representatives like her. Overall besides the wait time, will be coming back to service my Nissan.
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- 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are absolutely thrilled to hear about your positive experience with our customer service team. It's wonderful that Krista provided you with exceptional assistance during your visit. We truly value team members who go above and beyond to deliver outstanding service, and your recognition means a great deal to us. While we understand that wait times can be inconvenient, we're grateful for your patience and pleased that the quality of service you received made your visit worthwhile. We look forward to welcoming you back to Cerritos INFINITI for your future vehicle servicing needs and continuing to provide you with the excellent care you deserve.
I brought my Nissan Merano in Cerritos Nissan on Monday - January 5, 2026. Yanelly Mazariegos served me well. She had excellent customer service. She was very friendly, helpful, courteous and attentive. Thank you Nissan! Thank you Yanelly!
I brought my Nissan Merano in Cerritos Nissan on Monday - January 5, 2026. Yanelly Mazariegos served me well. She had excellent customer service. She was very friendly, helpful, courteous and attentive. Thank you Nissan! Thank you Yanelly!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are absolutely thrilled to hear about your wonderful experience with your service visit. It sounds like Yanelly at our sister store provided you with outstanding care and attention. We truly value customers like you who take the time to recognize when a team member goes above and beyond with their friendly and helpful approach.
My second time going to Cerritos Nissan. Staff has been friendly during every call as well as in the office. They are very efficient and provide a excellent experience
My second time going to Cerritos Nissan. Staff has been friendly during every call as well as in the office. They are very efficient and provide a excellent experience
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your experience with us, Rashad. We truly appreciate that you've chosen to return for a second visit. It means so much to know that our team has consistently provided friendly service during your phone calls and office visits. We're delighted that you found our staff efficient and that we've been able to deliver an excellent experience for you. Your loyalty and trust are what drive us to maintain these high standards every day.
Very professional and courteous staff. I came in without an appointment for a minor issue with my car Krista was very helpful ordered the part and took care of the problem right away. Quality service is a priority on this dealership.thank you Krista….
Very professional and courteous staff. I came in without an appointment for a minor issue with my car Krista was very helpful ordered the part and took care of the problem right away. Quality service is a priority on this dealership.thank you Krista….
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are overjoyed to hear about your wonderful experience with our team. It means so much to us that you found our staff to be professional and courteous during your visit.
GREAT STAFF. JOHN NGUYEN AND KRYSTA ARE EXCEPTIONALLY GOOD AT MAKING SURE THAT ALL THE SERVICES AND REPAIR WORK ARE DONE TO THE UTMOST SATISFACTION. I WOULD NOT HESITATE TO RECOMMEND THIS DEALSHIP TO ANYONE WHO DRIVES A NISSAN. KEEP UP THE GOOD WORK!
GREAT STAFF. JOHN NGUYEN AND KRYSTA ARE EXCEPTIONALLY GOOD AT MAKING SURE THAT ALL THE SERVICES AND REPAIR WORK ARE DONE TO THE UTMOST SATISFACTION. I WOULD NOT HESITATE TO RECOMMEND THIS DEALSHIP TO ANYONE WHO DRIVES A NISSAN. KEEP UP THE GOOD WORK!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Service advisor Tim Collins was courteous and very professionally. Tim provided transportation so I did not have to wait. He had knowledge about the work that was to be gone. Great Job.
Service advisor Tim Collins was courteous and very professionally. Tim provided transportation so I did not have to wait. He had knowledge about the work that was to be gone. Great Job.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are delighted to hear that your service advisor provided such courteous and professional assistance throughout your visit. It sounds like the transportation arrangement made your experience much more convenient, allowing you to take care of other things while your vehicle was being serviced. We truly value customers like you who take the time to recognize when our team demonstrates strong knowledge about the work being performed.
This was my first service appointment. (I bought the vehicle a little over six months ago) The service tech Tasha, was thorough and professional and guided me through the process seamlessly.
This was my first service appointment. (I bought the vehicle a little over six months ago) The service tech Tasha, was thorough and professional and guided me through the process seamlessly.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
I have gotten the best service from the Nissan dealership in Cerritos! My Service Advisor Krysta Ysais is the best she was very informative with the questions I asked about my service, and has a great personality. 💕
I have gotten the best service from the Nissan dealership in Cerritos! My Service Advisor Krysta Ysais is the best she was very informative with the questions I asked about my service, and has a great personality. 💕
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're thrilled to hear that you had a 5-star experience with us. Your positive feedback is greatly appreciated. Thank you for taking the time to share your thoughts.