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Reviews
I chose this dealership after great reviews and the impression this was a reputable dealer. Since purchasing my vehicle in April 2025, the dealership has yet to rectify an issue that I have been experiencing since the 4th day of driving the vehicle. The only reason for the second star is for Scott in the service department. I believe he has done everything in his position to accommodate us and try to figure out the problem. Unfortunately, the problem hasn’t been resolved and the dealership leadership continues to give us the run around when they ever actually answer the phone. I will continue to urge the dealership to make this right.
I chose this dealership after great reviews and the impression this was a reputable dealer. Since purchasing my vehicle in April 2025, the dealership has yet to rectify an issue that I have been experiencing since the 4th day of driving the vehicle. The only reason for the second star is for Scott in the service department. I believe he has done everything in his position to accommodate us and try to figure out the problem. Unfortunately, the problem hasn’t been resolved and the dealership leadership continues to give us the run around when they ever actually answer the phone. I will continue to urge the dealership to make this right.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
They are very customer relations friendly. Quick and accurate service. Pleasant to do business with.
They are very customer relations friendly. Quick and accurate service. Pleasant to do business with.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you noting how friendly and efficient our team was. It’s great to hear the service on your Toyota Avalon was quick and accurate and that you enjoyed doing business with us. Tom will be pleased to hear your kind feedback. Todd Reid General Manager todd.reid@davekirk.com
Always satisfied whenever I’ve taken my vehicle there , fast and friendly service. Will continue taking my truck there.
Always satisfied whenever I’ve taken my vehicle there , fast and friendly service. Will continue taking my truck there.
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s great to hear our fast and friendly service has kept your Chevrolet 2500 running smoothly. We’re grateful for your continued trust and look forward to helping with your truck in the future. Todd Reid General Manager todd.reid@davekirk.com
The service department started as scheduled with no delay. Then pleasantly, I was surprised by them finishing before scheduled.
The service department started as scheduled with no delay. Then pleasantly, I was surprised by them finishing before scheduled.
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback. We’re glad the service on your Chevrolet Silverado 1500 started right on time and wrapped up sooner than expected. We look forward to assisting you again. Todd Reid General Manager todd.reid@davekirk.com
I believe that Fritz went out of his way to make sure the repair on my car went correctly. I appreciate that.
I believe that Fritz went out of his way to make sure the repair on my car went correctly. I appreciate that.
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s great to hear our service team ensured your Chevrolet Blazer repair was handled correctly. We’re pleased you felt supported throughout the process. Thank you for sharing your feedback. Todd Reid General Manager todd.reid@davekirk.com
Prompt service good communication . Waiting area could be nicer. Internet access was ok at best
Prompt service good communication . Waiting area could be nicer. Internet access was ok at best
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Steve, thanks for sharing your experience with Dave Kirk Automotive. We appreciate your business and hope to see you again soon! Todd Reid General Manager todd.reid@davekirk.com
I was very impressed with the staff. They pulled my car up and opened the door for me. Also offered to pick my car up from my work next time and bring it back. Very convenient.
I was very impressed with the staff. They pulled my car up and opened the door for me. Also offered to pick my car up from my work next time and bring it back. Very convenient.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience. We’re glad our team could assist by pulling up and opening the door for your Yukon and offer pickup and drop-off to make service more convenient. We look forward to caring for your GMC next time. Todd Reid General Manager todd.reid@davekirk.com
Our salesman Tyler was friendly and helpful on finding a vehicle to fit our budget.
Our salesman Tyler was friendly and helpful on finding a vehicle to fit our budget.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
It’s wonderful to hear our sales team helped you find a used GMC Terrain that fit your budget. We appreciate you sharing how helpful everyone was. Thank you for choosing us and enjoy your Terrain. Todd Reid General Manager todd.reid@davekirk.com
the service was fine. it too bad that there is no GMC service in Cookeville Tennessee.
the service was fine. it too bad that there is no GMC service in Cookeville Tennessee.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with Dave Kirk Automotive. Todd and our team appreciate your business and hope to see you again soon! Todd Reid General Manager todd.reid@davekirk.com
Great. Customer focused. Great experience It's hard to put into words what PREFECT is Delete is And add looks lit
Great. Customer focused. Great experience It's hard to put into words what PREFECT is Delete is And add looks lit
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re thrilled our team provided a customer-focused service experience for your GMC Acadia. Thanks for sharing that your Acadia looks fantastic after its service. Todd Reid General Manager todd.reid@davekirk.com