Danbury Nissan

Great service department, great staff, very knowledgeable and kept me in the loop of everything wrong with my car

under no condition do u do business with this dealership.Total garbage from top to bottom

Buyer beware they will do anything to make the sale . Just leased 2025 pathfinder we have never leased before man did we get A education on what not to do and what to do.All we wanted was A fair deal.Out of all the dealers in CT we chose Danbury Nissan the salesman is only as good as the man deciding how bad he is going to to rip you off have filed A complaint with CT consumer protection and will be contacting Nissan I have left message so we can discuss this matter no reply the owner only replies to positive reviews

While I was initially satisfied with the lowering of my monthly bill from trading in my old car and appreciate the finance team’s assistance, I’m not happy with the customer service nor quality of the car. I got a new 2024 Rogue on the first of the year. It’s great, except the car makes noises as if it’s running on 100,000 miles, even when in park. The car doesn’t even have 10,000 miles. I’m assuming it’s from the 3 cylinder engine. Also, during the winter the dashboard light would flash on and off. I made these issues aware to my salesman, but he was very dismissive and just didn’t seem to care. Also, the license plates came very late (NJ), as if we’re living in COVID times. I had to keep calling for updates until they arrived almost 1.5 months or so later. Today, I called to get a payoff quote to see how much it would be to return the car and be done with Nissan. They emailed me a lousy pdf stating that I am ineligible to get that amount request, and that I have to call Nissan directly for quotes. Simply put, they said I can’t return my car at their dealership. So what did I sign up for, a car that I can’t return? It’s very obvious they don’t care about their clientele. You would think car salesmen would be solution oriented, let alone customer service oriented. Instead I’m stuck with more problems. Really regretting coming here. Not happy.

After driving nothing but Toyotas for the past 30 years, I decided to try a new make / model for my next car. I went to Bruce Bennett Nissan on Sugar Hollow Road in Danbury and wound up working with someone who I found to be extremely professional; & knowledgeable about the Nissan line of cars. This individual is Danny Coscia, Sales Specialist. Danny was extremely pleasant to work with and at no time did I feel pressured, etc. to buy anything. Danny advised me of all available options re: financing: leasing, etc. Danny showed me multiple vehicles and knew what he was talking about. While I am sure that Danny would have gotten a much bigger commission had I decided to finance a new car, I bought a certified used Rogue with cash. Given that Danny spent so much time showing me cars and discussing all facets of car buying, It pains me that this enthusiastic young salesman probably lost out on a well deserved commission. Despite all the time he spent with me and probably getting very little for his efforts that day, Danny was gracious and showed no kind of animosity or disappointment that his efforts were probably not on par with what he may have earned for this deal. If you visit this dealership, which had a wealth of beautiful cars, do yourself a favor and ask to work with Danny. The young lady who addresses financing options, Sarah (?), was also very easy to deal with. I’d recommend this dealership based on their inventory and the fact that they seem to hire good, young people who represent the dealership and the Nissan brand so well.

These guys were great! they did everything to get the used jeep in my desired condition.

It was simply horrible the whole time I was with the sales person, 4 hours total and nothing resolved. I took an Uber to this dealership because I was told by their internet sale rep and told to come on that Monday and fill out all paperwork for the car I was going to buy. When I was with a sales person and they looked everything up and they told me that the car was sold on Saturday and is therefore not available for me to buy. They kept me there for 4 hours with nothing resolved as they tried to get me to lease another car for $320.00 a month for 3 years with $5000.00 down and I told them no! I found later that they could have given me the proper lease that it says on the site. I contacted Uber for my ride home and spent the next 2 hours getting home and the whole price for Uber was $225.00 round trip. I will never recommend anyone to this dealership because they are not helpful at all and shouldn't be selling cars. The whole time spent getting there and getting back the whole day was 8 hours of travel and to talk with the dealership and got NOTHING for this time wasted. Never again at this dealership!!!

The salesmen come off accommodating and of course interested in what you are looking for, but they lie and deceive to get you in the door. Looked at a car listed at $22,400 and the price I was given out the door was over $28,000. I was told there was a $2,599.00 CPO charge that could not be negotiated, and then was chased out the door after declining this price and told they could take $1,000.00 off that CPO charge and I would just have less of a warranty.

Shady... I called this dealership 14 times in 2 weeks about a Infiniti Q60 they had in stock, never received a call back, I actually spoke to a person 1 time for them to tell me the manager is going to contact me... "He never did" The car was listed at $29.478 2 weeks ago and now suddenly the car is $34,239... I live 200 miles from the dealership and was planning to rent a car to go pickup my new car to drive home. Had everything lined up with enterprise to rent a car, had the pre financing done so I could go grab the rental keys when everything went through but was never contacted.

I found a Nissan Rogue that I was interested in online and contacted the dealership to inquire about availability. An online rep called me back to arrange an appt. but the northeast has a massive snowstorm and the appt was made for the following Saturday. during the following week, I emailed the rep asking a few questions (out the door price, warranty, normal things) and was NEVER emailed back. I attempted multiple phone calls and was shifted to 3 different reps. Never did I get a reply to my questions. So, we drove 2 HOURS to visit the dealership, and saw the car upon arrival. The car was FILTHY! It was online for over 2 weeks before I got there and was never reconditioned. Stains, smell, chips in the paint, bad brakes (you could hear them when I test drove). The rep didn't even know the trim of the car. We tried to confirm the price and was brought to a booth, to discuss further. They wanted 1999.00 to make the car "Nissan certified", CPO they called it. I was under the impression it was certified as advertised. False advertising, no callbacks, no email. Alot more, but this review is getting long. Disappointed at the lack of truthfulness or straightforwardness. Salesman kept leaving to "check with manager". Tired of games....give me an honest salesman and I would go back over and over again.