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Reviews
Very attentive and helpful. Appreciated their prompt communication and quick service once the parts arrived.
Very attentive and helpful. Appreciated their prompt communication and quick service once the parts arrived.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Safford Brown Hyundai Fairfax!
Servicing went well; communication I'd rate a 3. I got texts after I showed up in person to check on status, after a 3-1/2 hour wait. I finally succeeded in having Derek show me how the iQ charger works.
Servicing went well; communication I'd rate a 3. I got texts after I showed up in person to check on status, after a 3-1/2 hour wait. I finally succeeded in having Derek show me how the iQ charger works.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback. We're glad to hear that your servicing experience went well and that Derek was able to assist you with the iQ charger. We understand that timely communication is crucial, and we'll work on improving in that area. If you have any further concerns, please don't hesitate to reach out to us at Safford Hyundai Fairfax. We appreciate your input and look forward to serving you again! Sincerely, The Team at Safford Hyundai Fairfax
Good customer service He is very detailed about my car mantinance and upgrade service in needs
Good customer service He is very detailed about my car mantinance and upgrade service in needs
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We appreciate your positive comments about our customer service at Safford Hyundai Fairfax. It is great to hear that you found our team detailed and helpful regarding your car maintenance and upgrade needs. Looking forward to assisting you again in the future! Sincerely, The Team at Safford Hyundai Fairfax
I love working with Alix and team. They are always very pleasant and have the answers to any questions right away.
I love working with Alix and team. They are always very pleasant and have the answers to any questions right away.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Safford Brown Hyundai Fairfax.
Winderful. Very satisfied. Had a really good time. David was great. He is knowledgeable, very smart, understood my concerns, and resolved them.
Winderful. Very satisfied. Had a really good time. David was great. He is knowledgeable, very smart, understood my concerns, and resolved them.
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- Overall experience
- 5.0
- Does recommend this dealer
Here at Safford Brown Hyundai Fairfax, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!
I already filled out the survey No updates were ever given to me. I waited 5 hours at a starbucks for an oil change and tire rotation. I had to call to get an update. The service center seemed overbooked or understaffed. Poor customer service.
I already filled out the survey No updates were ever given to me. I waited 5 hours at a starbucks for an oil change and tire rotation. I had to call to get an update. The service center seemed overbooked or understaffed. Poor customer service.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Chris, I understand your frustration with the situation. However, I am unable to connect the name on your review to a VIN number, and thus am unable to assist further without being able to see your service records. I would appreciate if you could reach out to me directly with more information so I can help. I hope to hear from you soon. Sincerely, Derek Wright Parts and Service Director dwright@saffordauto.com
My service appointment was handled efficiently and professionally. I was greeted promptly, and kept well informed about the progress with my car.
My service appointment was handled efficiently and professionally. I was greeted promptly, and kept well informed about the progress with my car.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Safford Brown Hyundai Fairfax!
Extremely poor communication. I had to call and leave messages only to not get calls back. The worst part was that I was also told two conflicting things about my car. First they found a problem. Then there was no problem.
Extremely poor communication. I had to call and leave messages only to not get calls back. The worst part was that I was also told two conflicting things about my car. First they found a problem. Then there was no problem.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us, Mark. We understand that communication is crucial and we appreciate your feedback regarding the conflicting information you received about your vehicle. We strive for clarity and efficiency at Safford Hyundai Fairfax, and your insights help us improve. Our team values your input and hopes to regain your trust. Sincerely, The Team at Safford Hyundai Fairfax
Don was fantastic. He went above and beyond in taking care of everything I could possibly need. He explained all my options and the costs. He stayed late to help me get the paperwork done. And has been wonderful helping me get acquainted with my new car
Don was fantastic. He went above and beyond in taking care of everything I could possibly need. He explained all my options and the costs. He stayed late to help me get the paperwork done. And has been wonderful helping me get acquainted with my new car
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing about your experience with Safford Brown Hyundai Fairfax. We appreciate your business and hope to see you again soon!
Everything was great, except the car was really dirty. I believe they used to wash the cars after service, so I'm guessing that wasn't available because of the construction. Regardless, irrigation would been nice to have mentioned it to me. This is the type of thing that leaves a bad impression, particularly because it's the last thing before going home. What really bother bothered me was that my windshield was super dirty and they didn't even bother to clean it even though they put in new window washer fluid! This is the type of thing that leaves a bad impression, particularly because it's the last thing before going home.
Everything was great, except the car was really dirty. I believe they used to wash the cars after service, so I'm guessing that wasn't available because of the construction. Regardless, irrigation would been nice to have mentioned it to me. This is the type of thing that leaves a bad impression, particularly because it's the last thing before going home. What really bother bothered me was that my windshield was super dirty and they didn't even bother to clean it even though they put in new window washer fluid! This is the type of thing that leaves a bad impression, particularly because it's the last thing before going home.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback. We appreciate you taking the time to share your experience with us. We understand the importance of receiving your vehicle in top condition, and we regret that the cleanliness did not meet your expectations. Your comments regarding the washing and communication during construction are valuable, and we will take them into consideration to improve our service. If you have any further concerns or would like to discuss this in more detail, please feel free to reach out to us at Safford Hyundai Fairfax. Thank you for choosing us, and we hope to serve you better next time! Sincerely, The Team at Safford Hyundai Fairfax