Napleton Ford of Oak Lawn

Mark and his team worked with the leasing company and was able to get my van back to me in good working order

While traveling from out if state,we had a vehicle breakdown. At that time/day, all repair shops were closed. So taking a gamble we dropped the car off at Napleton Ford of Oaklawn. The techs at Napleton jumped on our issue right away and worked hard to help a family stranded on the road. We were back up and running in just a few days. Thank you Napleton Ford!!

Hands down the worst dealership service depth ever, how do you accept appointments yet when that day comes you are told the car will sit for a week,

Thanks Bill and Jose for getting my car back together. I really appreciate everything you guys did!

Service, facility and staff were great. I highly recommend this location. I will be returning.

Just want to commend Matt our service writer for a great job taking care of us!! They had to keep our car for a few days but they found out the problem and got it fixed! I would recommend Matt to anyone!

My experience was very good. The service, sales, and finance consultants (Jake, Karen, and Ed, respectively) were friendly and very helpful at addressing my concerns and needs for maintaining reliable transportation. I appreciate the level of patience that each of them demonstrated with me during our interactions. Other staff members were also helpful with transferring my personal items from my trade-in vehicle to my new vehicle.

I will never in my life come back to this dealership !!! Nothing but scammers especially the sales man Nick. He scammed me out of a car and now won’t return any calls !

I made an appointment for service and told them what needed to be done. When I arrived, I was told I had to drive around the back and go to the commercial shop. The manager of that shop was straight up and told me he was booked up and I would have to come back the following week. Why did the service department in front tell me to come in when they could not do the service? The work that needed to be done was simple. I went home and adjusted the door myself. The other item I will need to bring into a different Ford dealer to retrieve the code for my keyless entry. Neither item required the commercial truck shop. I purchased all of my new vehicles at that location for over 50 years. It was Hawkinson, then Hawk. Now that it is Napleton they are a bunch of clowns. Vehicle prices are sky high and service stinks. I will never go back.

Bill Parks was very helpful. He saw to it that my car was serviced promptly and he updated me on the status of my brakes and tires.