Safford Toyota Glen Burnie

This is the first time I've worked with Paul Thilert with Safford Toyota Glen Burnie. Absolutely amazing experience; really wish I could do this every week! Paul was extremely professional, responsive, and transparent. We were able to handle the entire purchase process essentially via email, and met only to sign on the dotted line. No games, no gimmicks, no upsell, or last minute changes to the already agreed upon numbers. One of the easiest car purchases I've made. Highly recommend!

Business Name: Stafford Brown Toyota Date of Service: 02/03/2026 – 02/05/2026 I am filing this complaint regarding extremely poor and concerning service I received from Stafford Brown Toyota’s service department. On 02/03/2026 around noon, I brought my vehicle in because I believed the transmission was not functioning properly. Later that evening, I was told the transmission was “operating normally.” I rode with a service technician and clearly explained the issue I was experiencing. At that time, I was informed that no damage was found, no issues were identified, and there were no problems with how the car drove. They asked to keep the vehicle overnight so another technician could inspect it. On 02/04/2026, I was contacted by the service advisor and told they needed the car for an additional day to reset the transmission. On 02/05/2026, I received a call stating that my vehicle now had a bent rim, body damage, suspension issues, and that the stabilizer bar bushings were split and had been replaced. None of these issues existed or were disclosed during the initial inspection. Additionally, approximately 20 miles had been added to my vehicle, which cannot reasonably be explained by a short diagnostic test drive. It is clear to me that my vehicle was damaged while in their possession, and I strongly believe there was an attempt to cover it up by attributing the damage to preexisting conditions that were never mentioned prior. Since picking up my vehicle, it now shakes at speeds over 50 mph, makes noises when going over bumps, and is unsafe to drive. I am currently awaiting a response from Toyota regarding this matter. I am also preparing to report this incident to the Attorney General’s Office and will pursue further legal action if necessary. This experience has been unacceptable, unsafe, and deeply troubling. I would strongly caution others against trusting this service department with their vehicle.

Fairly quick turnaround service Fairly quick but only came in for state safety inspection and tire rotation.

Quick, easy The service was quick and easy. The staff were friendly and it took no time.

Everything was great everyone was very friendly straightforward and helpful. The only thing I'd change was removing the loud tv playing the news in the waiting room. Maybe add some blinds in there so it wasn't so hot from the sun direction.

Good I had a good experience with the dealer they didnt charge me for extra service on my car

This is the second car we’ve purchased from this dealership in less than a year, and once again, they exceeded our expectations. The entire staff is incredibly caring, and attentive. They truly take the time to get to know you not just as a customer, but as a person and understand your needs, whether it’s for your family or how the vehicle will be used day to day. We came in very close to closing time, and without hesitation, they stayed late to make sure everything was completed so we could drive off the same day. No one rushed us, and everyone remained helpful, polite, and genuinely kind throughout the entire process. This dealership consistently makes you feel valued and cared for, and that’s why we continue to come back. We highly recommend them to anyone looking for an honest, supportive, and truly customer-focused car-buying experience.

You got my car in quick did the work quick and got it back to me quick thank you very much

The lady was great; did her best to make a frustrating scenario a better one. After scheduling fumbles from the service team, she worked hard to make the experience great

So much better than last time, I was there at 7 am, doors opened 720