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Reviews
I purchased my new Santa Fe 2023 Hybrid from this dealership. They gave me $300 credit at time of purchase for service. On 1/23/2026 I went for top off of fluids and car wash per scheduled appointment, they refused both and denied existence of $300 credit. If you want to be treated like garbage by unprofessional and ignorant employees definitely do business with this dealership. Shame on Stafford Brown Manassas! Avoid this business by all means and save your time, money and peace of mind!
I purchased my new Santa Fe 2023 Hybrid from this dealership. They gave me $300 credit at time of purchase for service. On 1/23/2026 I went for top off of fluids and car wash per scheduled appointment, they refused both and denied existence of $300 credit. If you want to be treated like garbage by unprofessional and ignorant employees definitely do business with this dealership. Shame on Stafford Brown Manassas! Avoid this business by all means and save your time, money and peace of mind!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience. We understand that your visit did not go as you expected regarding your service credit. At Safford Hyundai Manassas, we aim to provide clear information and support for every scheduled appointment, and we appreciate you bringing this to our attention. If you'd like to talk more about your visit, please feel free to contact us directly. Your satisfaction is important to us, and we hope to have the opportunity to restore your confidence in our dealership. Sincerely, The Team at Safford Hyundai Manassas
Awful. Worst service experience EVER. I will not ho back to the Manassas location. Ever!
Awful. Worst service experience EVER. I will not ho back to the Manassas location. Ever!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience. We understand how important it is to feel taken care of during a service visit, and your perspective helps us review how we support each customer at Safford Brown Hyundai Manassas. If you’d like to talk more about your visit, please feel free to contact us directly. We're here to go over anything you’d like to discuss. Sincerely, The Team at Safford Brown Hyundai Manassas
Financing guy unprofessional Financing guy unprofessional gave us an empty usb Financing guy unprofessional gave us an empty usb. I had to come back the next day to ask for it
Financing guy unprofessional Financing guy unprofessional gave us an empty usb Financing guy unprofessional gave us an empty usb. I had to come back the next day to ask for it
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- Overall experience
- 1.0
- Does not recommend this dealer
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you, and we will reach out.
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you, and we will reach out.
David was very helpful and provided excellent customer service during my car buying experience. The car I was looking for turned out to be at another location and David offered to get the car and bring it to my location. In the end I decided to go with another car, but I am very happy with my purchase and it didn't take very long to go through the entire process.
David was very helpful and provided excellent customer service during my car buying experience. The car I was looking for turned out to be at another location and David offered to get the car and bring it to my location. In the end I decided to go with another car, but I am very happy with my purchase and it didn't take very long to go through the entire process.
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- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
The service was quick and the waiting area was comfortable. Communication was good as well.
The service was quick and the waiting area was comfortable. Communication was good as well.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We’re glad to hear that you had a quick service experience and enjoyed our comfortable waiting area at Safford Brown Hyundai Manassas. We appreciate your feedback on our communication as well. We look forward to seeing you again soon! Sincerely, The Team at Safford Brown Hyundai Manassas
Our Sonata was serviced at Safford Brown Hyundai in Manassas VA. Very good service. Andreas went above and beyond to make our experience as pleasant as possible, even providing an Uber ride when our car's breakdown threatened to strand us at the shop! The bill came in under estimate and the vehicle is running fine. We will continue having our car serviced at Brown's.
Our Sonata was serviced at Safford Brown Hyundai in Manassas VA. Very good service. Andreas went above and beyond to make our experience as pleasant as possible, even providing an Uber ride when our car's breakdown threatened to strand us at the shop! The bill came in under estimate and the vehicle is running fine. We will continue having our car serviced at Brown's.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
The Safford Brown Hyundai of Manassas is the dealer the helped me replace my old family car. They just kept it simple.
The Safford Brown Hyundai of Manassas is the dealer the helped me replace my old family car. They just kept it simple.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us! We're glad to hear that Safford Brown Hyundai Manassas made the process of replacing your old family car simple and straightforward. We appreciate your feedback and look forward to helping you with any future automotive needs. Safe travels! Sincerely, The Team at Safford Brown Hyundai Manassas
I dropped off my car at 7 in the morning that's the time I was scheduled for. I told the gentleman that I will finish work at 2pm to come pick up the car if they can take care of the car before 2pm. I came at 2pm, nothing was done to my car, they haven't even started working on it yet, and I was told to wait for 10 minutes that they're going to do it now. Whatever that they said that they'll do within 10 was done in less than 10 minutes. While I drove away, I heard a very loud noise in my car and I saw something sticking out, come to found out that it's the machine that they use to check if something is wrong with the car was still plugged into the car. They were in such a hurry that they forgot the machine there. I doubt that whatever I brought my car in for wasn't even fixed because you guys did not take your time to check the car properly. It was a very waist of my time considering how early i dropped off my car and yet not complete? This is very upsetting. I really had a bad experience at this place. It's not like I walked in! I had an appointment scheduled? People that schedule appointments supposed to be priority no matter how big or small the problem may be! I don't think I will be going back to this place.
I dropped off my car at 7 in the morning that's the time I was scheduled for. I told the gentleman that I will finish work at 2pm to come pick up the car if they can take care of the car before 2pm. I came at 2pm, nothing was done to my car, they haven't even started working on it yet, and I was told to wait for 10 minutes that they're going to do it now. Whatever that they said that they'll do within 10 was done in less than 10 minutes. While I drove away, I heard a very loud noise in my car and I saw something sticking out, come to found out that it's the machine that they use to check if something is wrong with the car was still plugged into the car. They were in such a hurry that they forgot the machine there. I doubt that whatever I brought my car in for wasn't even fixed because you guys did not take your time to check the car properly. It was a very waist of my time considering how early i dropped off my car and yet not complete? This is very upsetting. I really had a bad experience at this place. It's not like I walked in! I had an appointment scheduled? People that schedule appointments supposed to be priority no matter how big or small the problem may be! I don't think I will be going back to this place.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
I left this service visit feeling frustrated and misled. Kevin, my advisor, assured me over the phone that replacing my front brakes and rotors would cost about $500–$600, which matched other quotes I had received. That was the only reason I brought my car here. What he failed to mention was that this price did not include labor. When I came to pick up my car, I was blindsided with a total of $820.97. Even when I questioned the amount, I wasn’t told it was because of a $415 labor charge. Instead, I got a vague explanation that “everything is original.” It felt deceptive and unprofessional, especially because I was there with my three-year-old and didn’t have the time or focus to argue on the spot. Clear communication about costs should never be optional—it’s basic honesty. To make matters worse, I reached out multiple times by email and phone and was told I’d get a call back, but no one ever followed up. Avoid this place at all cost!!!
I left this service visit feeling frustrated and misled. Kevin, my advisor, assured me over the phone that replacing my front brakes and rotors would cost about $500–$600, which matched other quotes I had received. That was the only reason I brought my car here. What he failed to mention was that this price did not include labor. When I came to pick up my car, I was blindsided with a total of $820.97. Even when I questioned the amount, I wasn’t told it was because of a $415 labor charge. Instead, I got a vague explanation that “everything is original.” It felt deceptive and unprofessional, especially because I was there with my three-year-old and didn’t have the time or focus to argue on the spot. Clear communication about costs should never be optional—it’s basic honesty. To make matters worse, I reached out multiple times by email and phone and was told I’d get a call back, but no one ever followed up. Avoid this place at all cost!!!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for bringing this to our attention, Patrick, and we're sorry that you didn't have a better experience. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and apologize for any inconvenience we may have caused.
Thank you for bringing this to our attention, Patrick, and we're sorry that you didn't have a better experience. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and apologize for any inconvenience we may have caused.
I am not happy with how I was serviced at the dealership as a whole. We were given a lot of misinformation. They need more teamwork. The team as a whole need to be trained to service the public better. This is from the Manassas location.
I am not happy with how I was serviced at the dealership as a whole. We were given a lot of misinformation. They need more teamwork. The team as a whole need to be trained to service the public better. This is from the Manassas location.
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.