Reviews
Absolutely Amazing from start to finish!
Absolutely Amazing from start to finish! On Sunday 3/8/26 I called and inquired about a Kia Telluride about 30 minutes before closing and was told I would receive a follow up call on Monday morning 3/9/26. Not only did I receive that call but Johnathan was very thorough and was able to get me approved over the phone before I even got off from work with all of the final numbers. The dealership was about an hour drive for me and upon my arrival I was greeted by Kevin who was just as Amazing as Johnathan. I was surprised and amazed that all of the paperwork was ready for me to sign. It was such an Awesome experience and everything was smooth from beginning to end even with the finance person. I could go on and on about my experience because I am just that pleased. I will definitely recommend this dealership to anyone I know. Although I worked specifically with Kevin and Johnathan I am 100% sure that all staff members are just as Amazing! Shop Safford VW Richmond I promise you won’t be disappointed!
Absolutely Amazing from start to finish!
Absolutely Amazing from start to finish! On Sunday 3/8/26 I called and inquired about a Kia Telluride about 30 minutes before closing and was told I would receive a follow up call on Monday morning 3/9/26. Not only did I receive that call but Johnathan was very thorough and was able to get me approved over the phone before I even got off from work with all of the final numbers. The dealership was about an hour drive for me and upon my arrival I was greeted by Kevin who was just as Amazing as Johnathan. I was surprised and amazed that all of the paperwork was ready for me to sign. It was such an Awesome experience and everything was smooth from beginning to end even with the finance person. I could go on and on about my experience because I am just that pleased. I will definitely recommend this dealership to anyone I know. Although I worked specifically with Kevin and Johnathan I am 100% sure that all staff members are just as Amazing! Shop Safford VW Richmond I promise you won’t be disappointed!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your wonderful review, Teirra! We're thrilled to hear about your amazing experience at Safford Volkswagen Richmond with Kevin and Johnathan. It's great to know that the process of purchasing your Kia Telluride was smooth and satisfying from start to finish. We appreciate your recommendation and look forward to welcoming you back in the future. Enjoy your new vehicle! Sincerely, The Team at Safford Volkswagen Richmond
Don Wood has provided me with exceptional service every
Don Wood has provided me with exceptional service every time I’ve needed to have my vehicle serviced. His friendly, personable demeanor are so refreshing and I so appreciate the way he always keeps me informed throughout every step in the process while my vehicle is having work done. It is because of Don Wood that I continue to bring my vehicle here to have it serviced.
Don Wood has provided me with exceptional service every
Don Wood has provided me with exceptional service every time I’ve needed to have my vehicle serviced. His friendly, personable demeanor are so refreshing and I so appreciate the way he always keeps me informed throughout every step in the process while my vehicle is having work done. It is because of Don Wood that I continue to bring my vehicle here to have it serviced.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Excellent Good customer service Courtesy and helpful Wait
Excellent Good customer service Courtesy and helpful Wait time was good Waiting area clean and you provide internet connection coffee and water for your customer
Excellent Good customer service Courtesy and helpful Wait
Excellent Good customer service Courtesy and helpful Wait time was good Waiting area clean and you provide internet connection coffee and water for your customer
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing about your experience with Safford Volkswagen Richmond. We appreciate your business and hope to see you again soon!
Chris Richards saved the sale of the vehicle we
Chris Richards saved the sale of the vehicle we purchased. Jon Saffore was very professional during the process of the sale.
Chris Richards saved the sale of the vehicle we
Chris Richards saved the sale of the vehicle we purchased. Jon Saffore was very professional during the process of the sale.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your feedback, Roanne! We're glad to hear that Chris was able to assist in finalizing your vehicle purchase and that Jon provided a professional experience. Your satisfaction is important to us at Safford Volkswagen Richmond. We appreciate your support and hope to assist you again in the future! Sincerely, The Team at Safford Volkswagen Richmond
I had a great experience purchasing my new car.
I had a great experience purchasing my new car. Jon Saffore was excellent in answering all my questions and getting me pricing for different cars as well as different options. The manager and Chris in finance were outstanding to work with. Jon Saffore even gave us a ride to the rental place so we can drop off the rental there. Excellent job! Thank you!
I had a great experience purchasing my new car.
I had a great experience purchasing my new car. Jon Saffore was excellent in answering all my questions and getting me pricing for different cars as well as different options. The manager and Chris in finance were outstanding to work with. Jon Saffore even gave us a ride to the rental place so we can drop off the rental there. Excellent job! Thank you!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We're thrilled to hear that you had a great experience purchasing your new car at Safford Volkswagen Richmond. It's fantastic to know that Jon, along with our manager and Chris in finance, provided you with outstanding service. We appreciate your kind words and hope you enjoy your new vehicle. Please visit us again soon! Sincerely, The Team at Safford Volkswagen Richmond
Waiting area was comfortable, hot chocolate was good,
Waiting area was comfortable, hot chocolate was good, service writer was very good, had a coupon for oil change and tire rotation, only received oil change, dont know why. With coupon it was 130.54 which was 115 dollars off . So it would have been 245 dollars for an oil change on a 4 cylinder car. Thats outrageous for an oil change ! Just saying
Waiting area was comfortable, hot chocolate was good,
Waiting area was comfortable, hot chocolate was good, service writer was very good, had a coupon for oil change and tire rotation, only received oil change, dont know why. With coupon it was 130.54 which was 115 dollars off . So it would have been 245 dollars for an oil change on a 4 cylinder car. Thats outrageous for an oil change ! Just saying
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. We're glad to hear you found our waiting area comfortable and enjoyed the hot chocolate! We appreciate your feedback regarding the oil change and tire rotation. It's important to us to provide clarity on our services and pricing, so we encourage you to reach out to Safford Volkswagen Richmond directly for any questions or concerns about your invoice. Your feedback is valuable, and we hope to see you again soon! Sincerely, The Team at Safford Volkswagen Richmond
It was one of the best service experiences I have ever
It was one of the best service experiences I have ever had and I would highly recommend Safford VW and Donna Wood. He is awesome!!??
It was one of the best service experiences I have ever
It was one of the best service experiences I have ever had and I would highly recommend Safford VW and Donna Wood. He is awesome!!??
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Safford Volkswagen Richmond. We look forward to having you as one of our valued customers for many more years to come!
Don as always was professional and very knowledgeable and
Don as always was professional and very knowledgeable and provided excellent customer service. I appreciate Dons honesty and professionalism
Don as always was professional and very knowledgeable and
Don as always was professional and very knowledgeable and provided excellent customer service. I appreciate Dons honesty and professionalism
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We’re glad to hear that you had a positive experience with our team at Safford Volkswagen Richmond. It's great to know that Don's professionalism and knowledge made a difference for you. We appreciate your kind words and look forward to assisting you again in the future! Sincerely, The Team at Safford Volkswagen Richmond
Service is prompt, friendly and professional.
Service is prompt, friendly and professional. I come to Safford whenever my car needs service.
Service is prompt, friendly and professional.
Service is prompt, friendly and professional. I come to Safford whenever my car needs service.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Safford Volkswagen Richmond. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Quick appointment schedule.
Quick appointment schedule. Fast and friendly service. Browns always provides me the best service ever.
Quick appointment schedule.
Quick appointment schedule. Fast and friendly service. Browns always provides me the best service ever.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review, TJ! We truly appreciate your kind words about the quick appointment scheduling and the fast, friendly service you received at Safford Volkswagen Richmond. It’s always our goal to provide the best experience possible. We look forward to welcoming you back again soon! Sincerely, The Team at Safford Volkswagen Richmond