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Vision Nissan of Webster

(720 reviews)
Visit Vision Nissan of Webster
Sales hours: 9:00am to 5:00pm
Service hours: 8:00am to 3:00pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–3:00pm
Sunday Closed Closed
2023 consumer dealer award
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2023 consumer dealer award 2022 consumer dealer award

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New (585) 670-6971 (585) 670-6971
Used (585) 822-1020 (585) 822-1020
Service (585) 822-1021 (585) 822-1021

Inventory

See all 143 vehicles from this dealership.

Incentives

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About our dealership

Vision Automotive Group in Rochester, NY, also serving Buffalo, NY and Syracuse, NY is proud to be an automotive leader in our area. Since opening our doors, Vision Automotive Group has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible.

Service center

Phone number (585) 822-1021

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–3:00pm
Sunday
Closed

Meet our employees

Reviews

(720 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Vision Nissan of Webster from DealerRater.

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Dan v and vision made a bad day for me a great day thank you dan and vision thank you Jim L

Dan v and vision made a bad day for me a great day thank you dan and vision thank you Jim L

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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Standard oil change Didnt inform me that I can no longer get my free oil changes

Standard oil change Didnt inform me that I can no longer get my free oil changes

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to provide us with this feedback.

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It was quick, fast and friendly. Will be back. Tyler was great and the pricing was good.

It was quick, fast and friendly. Will be back. Tyler was great and the pricing was good.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

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I took my truck three times for it to not be fixed. I have called and they say it's in review . But, no one has yet to call me and this is ridiculous. I may a lot of money for my Armada I am highly upset and want my vehicle fixed. I went out of town today and had to use my phone for GPS this is absolutely ridiculous and no one has yet to get back to me. Very disappointed

I took my truck three times for it to not be fixed. I have called and they say it's in review . But, no one has yet to call me and this is ridiculous. I may a lot of money for my Armada I am highly upset and want my vehicle fixed. I went out of town today and had to use my phone for GPS this is absolutely ridiculous and no one has yet to get back to me. Very disappointed

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via [email protected] or respond directly to this message with the requested information. We hope to hear back from you soon.

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I did not go to Webster Vision. Your records are incorrect. That was 11 words not 4.

I did not go to Webster Vision. Your records are incorrect. That was 11 words not 4.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via [email protected] or respond directly to this message with the requested information. We hope to hear back from you soon.

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After being cheated out of thousands of dollars by Vision Hyundai of Webster, I was given a 5-year contract for free oil changes as a (VERY SMALL) token apology. . .which the general manager, Rob Cammilleri, pronptly refused to honor. So, it was with great trepidation that I visited Vision Nissan, hoping that they would honor it. And they did! Comparing the two Vision dealerships is like comparing night with day. Nick, Santos, and a very pleasant young lady assistant made sure my visit to the Nissan store was pleasant and that the oil change was accomplished in good time. When it was determined that my car needed some serious repair work, that, too, was done efficiently, expertly, and immediately. I was so pleased -- and not a little amazed at how the two dealerships were polar opposites even though they operate under the same corporate umbrella. Today I went to Vision Nissan again, this time with a problem with my electronic key fob. This was nothing but a nuisance -- but I was treated as though it was of great importance. Santos advised the mechanic, Alvin, to repair the key while I waited, even though I had no appointment -- and it was done free of charge! I can't say enough great things about Vision Nissan of Webster. My only regret is that I didn't know about their fantastic staff and their on-site stock of dependable new and used cars until AFTER I had been mistreated and financially exploited at the Hyundai dealership next door. Thank you, Nick, Alvin, that nice young lady whose name I didn't get, and Santos! You are the reasons I will not hesitate to recommend Vision Nissan of Webster to friends, family, and everyone reading this review.

After being cheated out of thousands of dollars by Vision Hyundai of Webster, I was given a 5-year contract for free oil changes as a (VERY SMALL) token apology. . .which the general manager, Rob Cammilleri, pronptly refused to honor. So, it was with great trepidation that I visited Vision Nissan, hoping that they would honor it. And they did! Comparing the two Vision dealerships is like comparing night with day. Nick, Santos, and a very pleasant young lady assistant made sure my visit to the Nissan store was pleasant and that the oil change was accomplished in good time. When it was determined that my car needed some serious repair work, that, too, was done efficiently, expertly, and immediately. I was so pleased -- and not a little amazed at how the two dealerships were polar opposites even though they operate under the same corporate umbrella. Today I went to Vision Nissan again, this time with a problem with my electronic key fob. This was nothing but a nuisance -- but I was treated as though it was of great importance. Santos advised the mechanic, Alvin, to repair the key while I waited, even though I had no appointment -- and it was done free of charge! I can't say enough great things about Vision Nissan of Webster. My only regret is that I didn't know about their fantastic staff and their on-site stock of dependable new and used cars until AFTER I had been mistreated and financially exploited at the Hyundai dealership next door. Thank you, Nick, Alvin, that nice young lady whose name I didn't get, and Santos! You are the reasons I will not hesitate to recommend Vision Nissan of Webster to friends, family, and everyone reading this review.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

Consumer response

Kind words that are well deserved!

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Al entrar al dile me recibió un joven y en mi idioma , el me llevo hasta el lugar adecuados y estuvo en mi tradición me atendieron muy bien se lo recomendé a unos compañeros de trabajo gracias estoy muy agradecida con el trabajo

Al entrar al dile me recibió un joven y en mi idioma , el me llevo hasta el lugar adecuados y estuvo en mi tradición me atendieron muy bien se lo recomendé a unos compañeros de trabajo gracias estoy muy agradecida con el trabajo

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

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The service Dept. Diagnosed the problem quickly, unfortunately they didn't have the part so I had to wait 3 days before I get my car back

The service Dept. Diagnosed the problem quickly, unfortunately they didn't have the part so I had to wait 3 days before I get my car back

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to provide us with this feedback.

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Victoria was an excellent sales person, willing to answer any questions I had about the vehicle

Victoria was an excellent sales person, willing to answer any questions I had about the vehicle

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

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There are no words to describe how amazing might experience was at vision. Nissan, my car was totaled, I was in a horrible place. And from the minute I talked to Tom and Bobby, they told me flat out we will do whatever we have to do to make it happen for you. But the best part was when dan vogt took over and became my salesman. What an amazing human being he is knowledgeable, kind. Empathetic, i'm just a really cool human trenton in financing made everything easy breezy. I had the best experience I could in one of the worst situations ever.Take a look at these people.And look at some nissans, they are rocking cool cars. Happy holiday weekend humans. I'll be posting pictures of my car soon with my

There are no words to describe how amazing might experience was at vision. Nissan, my car was totaled, I was in a horrible place. And from the minute I talked to Tom and Bobby, they told me flat out we will do whatever we have to do to make it happen for you. But the best part was when dan vogt took over and became my salesman. What an amazing human being he is knowledgeable, kind. Empathetic, i'm just a really cool human trenton in financing made everything easy breezy. I had the best experience I could in one of the worst situations ever.Take a look at these people.And look at some nissans, they are rocking cool cars. Happy holiday weekend humans. I'll be posting pictures of my car soon with my

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

Consumer response

Danny, tom, bobby and trenton are the reason this will be mine and my brothers new dealership. Outstanding , professional, and knowledgable is what a person needs and they have it all!!! This comment comes from a girl who has been a service advisor for over 20 years.They are the best !!!

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