Skip to main content

Vision Chrysler Dodge Jeep Ram

(1,535 reviews)
Visit Vision Chrysler Dodge Jeep Ram
Sales hours: 9:00am to 5:00pm
Service hours: 8:00am to 3:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–7:00pm
Tuesday 9:00am–7:00pm 7:30am–7:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–7:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–3:00pm
Sunday Closed Closed
2023 consumer dealer award
View 3 awards
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award

Contact seller

Select a Salesperson (optional)

Contact seller

By clicking here, you authorize Cars.com and its sellers/partners to contact you by text/calls which may include marketing and be by autodialer. Calls may be prerecorded. You also agree to our Privacy Notice. Consent is not required to purchase goods/services.

We value your privacy. Cars.com Privacy Notice

New (585) 643-1970 (585) 643-1970
Used (585) 200-5897 (585) 200-5897
Service (585) 267-5057 (585) 267-5057

Inventory

See all 219 vehicles from this dealership.

Incentives

See all incentives

About our dealership

Vision Dodge Chrysler Jeep Ram is part of one of the largest Automotive Groups in Western N.Y. We provide the residents of Rochester, NY and surrounding areas with up to date inventories of new and pre-owned Chrysler, Dodge, Jeep, Ram vehicles. But that isn’t all you’ll find! Our responsive staff can help you with financial matters, service your car, order OEM auto parts and more! We have the knowledge and experience to ensure you quality service. Come visit us today at 920 Panorama Trail S in Rochester, NY.

Service center

Phone number (585) 267-5057

Service hours

Monday
7:30am–7:00pm
Tuesday
7:30am–7:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–7:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–3:00pm
Sunday
Closed

Meet our employees

Reviews

(1,535 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Vision Chrysler Dodge Jeep Ram from DealerRater.

Want to share your experience with this dealership?

Write a review

Jeff Dennis was our salesman and he was amazing. We would deal with him again. Appreciate his service!!

Jeff Dennis was our salesman and he was amazing. We would deal with him again. Appreciate his service!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Show full review

above and beyond Thank you very much Vision Chrysler Dodge Jeep Ram for not only helping return my car to health but doing it with efficiency I appreciated the hospitality and warm welcome from staff, especially Luis who was always direct, friendly, and confident in how he spoke to me about things I can tell he is very good at his work and will only continue to move upward.

above and beyond Thank you very much Vision Chrysler Dodge Jeep Ram for not only helping return my car to health but doing it with efficiency I appreciated the hospitality and warm welcome from staff, especially Luis who was always direct, friendly, and confident in how he spoke to me about things I can tell he is very good at his work and will only continue to move upward.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Show full review

They do great work took the time to explain the problems And they fixed the problem right the first time

They do great work took the time to explain the problems And they fixed the problem right the first time

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Show full review

I had an appointment for service. I can't describe it in a few sentences. Long wait time even to get checked in. Plus other things. Call me if you want more info.

I had an appointment for service. I can't describe it in a few sentences. Long wait time even to get checked in. Plus other things. Call me if you want more info.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
3.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

"Bp831117" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRJ@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Show full review

Great job by Nico and Aaron in finance They were both great to work with

Great job by Nico and Aaron in finance They were both great to work with

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

Show full review

They scheduled me quickly. There was an initial miscommunication between the service manager and technician, which resulted in a couple day delay in completing the repair. The repair was OK and the price fair.

They scheduled me quickly. There was an initial miscommunication between the service manager and technician, which resulted in a couple day delay in completing the repair. The repair was OK and the price fair.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

Show full review

Service was great, Will is very knowledgeable and knows a lot. Very helpful Good job

Service was great, Will is very knowledgeable and knows a lot. Very helpful Good job

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

Show full review

I thought Nico did a good job, but I was left disappointed and confused. The vehicle was listed for just over $43,000, but the price when we processed the lease was $48,000. That's a bit deceiving. I was told that the price to buy is different than the price to lease. What's the difference? Also, I had to wait a long time the night of the purchase only to get a surprise. I was told that the final monthly payment would be different than what I was told during negotiations. It took nearly an hour to resolve that. I was so tired that I never got time to learn about the new features of the vehicle. This is not my first disappointing experience with this dealership. I am a half to reconsider my future options.

I thought Nico did a good job, but I was left disappointed and confused. The vehicle was listed for just over $43,000, but the price when we processed the lease was $48,000. That's a bit deceiving. I was told that the price to buy is different than the price to lease. What's the difference? Also, I had to wait a long time the night of the purchase only to get a surprise. I was told that the final monthly payment would be different than what I was told during negotiations. It took nearly an hour to resolve that. I was so tired that I never got time to learn about the new features of the vehicle. This is not my first disappointing experience with this dealership. I am a half to reconsider my future options.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
2.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRJ@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Show full review

Basically got a lemon. Had bumper to bumper for the first 30 days and they wanted to put used parts in my car. Still told me they didn’t but I’ll never believe it. So many issues I’m running into now that I’m out of the 30 days. Joe who sold me the car, tried to say that even though I told them within the first 30 days of the issue, the part wouldn’t come in time so they technically aren’t required to put it in and they were just doing me a favor. I talked to someone more competent (Jim) and got the part put in. Still was quite the hassle.

Basically got a lemon. Had bumper to bumper for the first 30 days and they wanted to put used parts in my car. Still told me they didn’t but I’ll never believe it. So many issues I’m running into now that I’m out of the 30 days. Joe who sold me the car, tried to say that even though I told them within the first 30 days of the issue, the part wouldn’t come in time so they technically aren’t required to put it in and they were just doing me a favor. I talked to someone more competent (Jim) and got the part put in. Still was quite the hassle.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
2.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for bringing this to our attention, Alexandra. We are always looking for ways to better our service and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

Show full review

Unscheduled appointment for my 2019 Jeep, as I'm an out of towner. Luis and the Team went above and beyond to help me. Diagnosed, got the parts, repaired, and even got an oil change and combustion cleaning out of the wag. They are life savers, when you're a visitor. Unsung heroes. Thanks, Luis!

Unscheduled appointment for my 2019 Jeep, as I'm an out of towner. Luis and the Team went above and beyond to help me. Diagnosed, got the parts, repaired, and even got an oil change and combustion cleaning out of the wag. They are life savers, when you're a visitor. Unsung heroes. Thanks, Luis!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

Show full review
See all 1535 reviews