Ciocca Volkswagen of Flemington

Always a pleasure Great communication. Like video communication with technician. Appreciated call from Christina about recommendation to replace blades

The people are great at Audi Flemington the issue is with the systems. Service and Parts systems aren’t integrated and the customer experience is terrible as a result. When I first called about getting my a4 front camera replaced the service person was able to pull up my account using caller ID I think. Great experience. She transferred me to parts and it took 5 minutes for him to find me in the system. Once he found the part he had to leave me on hold to go back to service to get the cost of installing the camera and calibration. As my appointment approached service called and told me they needed me to email them the quote from Parts. I was also told I would have to pay for the part prior to service, but that didn’t happen. To be clear the people are not the issue. The lack of investment in a seamless system makes their jobs hard and the client experience frustrating for no reason.

Efficient, professional Great customer service and explains everything thoroughly Good knowledge and also good communication

Efficient, professional Great customer service and explains everything thoroughly Good knowledge and also good communication

Great job by the team in managing the day. Car was ready in a timely manner and everything was explained well

Troy was an excellent sales person. He was straightforward and professional throughout the buying experience. He was very knowledgable about the vehicle I was purchasing and gave me the confidence I was buying a good vehicle. After searching their inventory for months, they reached out to me and suggested a test drive. It was just the step I needed to buy my dream car!

Nancy was great to work with as was her management. She went the extra mile to find the model we were looking for and the sales experience was a good one.

I had an excellent buying experience with Nancy Werner in Sales and Mike Barone in Finance. I was researching several cars across multiple dealerships. Nancy was terrific to work with throughout the process. She quickly emailed me all the information I requested information; provided additional background she knew from working with the person who traded the car in; and, when I was ready, called to discuss follow up questions. When I had questions about financing and warranties, Nancy connected me with Mike Barone. He was very knowledgeable about financing, recent rates and warranty options. He also set my mind at ease about the process for a PA resident to purchase the car in NJ. I arranged to see the car I ultimately purchased on a Friday. That day, I also asked about two other cars on their website, that turned out to be at nearby sister dealership. Nancy tracked down the information, and even had the cars brought to her so I could see all 3 at the same time. I live over an hour from the dealership, and, when delays and traffic made it clear I would not arrive until just before closing, Nancy could have easily asked to reschedule but instead she made it happen. Nancy had all three cars waiting for me, and Mike agreed to stay as well. They made it all happen late into Friday night, working with one another to help expedite the process for me with purchase, financing, warranties, and insurance. I drove away that night very happily in my new car! I highly recommend working with Nancy and Mike.

Dealership was friendly, professional and knowledgeable. Best of all is the RX6, great car, fun to drive

Five-Star Experience at Porsche Flemington! I recently traded in my vehicle and purchased a new Porsche at Porsche Flemington, and I couldn’t be happier with the experience. From start to finish, everything was handled with professionalism, efficiency, and genuine care. A special thank you to Rick, Troy, Carmen and David, the fine professionals, whose knowledge, patience, and enthusiasm made the process enjoyable and stress-free. They all took the time to answer all my questions and made sure I felt confident and informed every step of the way. John, the Financial Manager, also deserves high praise for making the paperwork process smooth and transparent. His expertise and attention to detail helped finalize everything quickly and efficiently. I’m also grateful to everyone else on the team who contributed behind the scenes to make this such a pleasant and seamless experience. The atmosphere at Porsche Flemington is welcoming, and it’s clear that customer satisfaction is their top priority. Thank you all for making my car trade-in and purchase such a smooth and enjoyable journey. I absolutely love my new Porsche!