Nissan City of Springfield

HIGH FRAUD ALERT! Fraudulent business practices. BAIT AND SWITCH, CAR PRICR CHANGE, ADVERTISED A CAR AT ONE PRICE AND INCREASED BY 9K ON SALES CONTRACT. USED FRAUDULENT SIGNATURE TO SIGN CONTRACT, PACKED FINANCE CONTRACT WITH ADD ONS THAT WERE SOLD AS ALL INCLUSIVE. FRAUDULENTLY SIGN SERVICE CONTRACTS, SOLD A CAR WITH UNDISCLOSED BODY DAMAGED, WITHHELD REGISTRATION FOR 50 DAYS BEFORE RELEASING. NJDMV HAD TO MAKE THEM RELEASE REGISTRATION. STAY AWAY FROM THIS BUSINESS! THEY WILL xxxx YOUR CREDIT AND FINANCES. THEY LIE AND MANIPULATE THEIR CUSTOMERS. PLEASE TAKE MY REVIEW SERIOUSLY AND DON’T BUY FROM THEM.

leased a vehicle from this dealership and had an incredibly frustrating experience with their service department. While driving on a major highway, a plastic trim piece at the bottom of my windshield suddenly flew off. The car only has 10,000 miles and is in year 2 of a 3-year lease — something like this should not be happening on a fairly new vehicle. When I brought the car in, I was told it wouldn’t be covered under warranty because I didn’t have the part. I honestly have no idea what they expected me to do — stop my car on a busy highway going 60 mph and try to retrieve it? The explanation made absolutely no sense. I emailed the service manager twice. I got one response saying he would get back to me, and then… nothing. No follow-up, no help, no attempt to address the issue. I’m now contacting Nissan directly to try to get this resolved, but after this experience, I won’t be returning to this dealership. The lack of communication and accountability is unacceptable.

Fraudulent business practices. Such as bait and switch.. Same car listed at 2 stores with different prices and they send you to the store that it's not at and try to show you a car you never wanted it asked about but tell you that you did but it's the wrong color stock number and vin number. You go to the store that you finally find out the car is at and you go there and it's listed for more than 3000 more. You get them to agree to sell it for the lower advertised price and try to hit you with outrageous bogus fees 2695 for NJ inspection costs the customer nothing and 2495 for certification. Which is they are selling the car as certified costs the dealership 500 and Nissan doesn't allow that to be passed on as an additional charge to the customer but they lie and say it's for activation another bogus fee and their documentary fee went from 795 to 1095 in minutes. Had I not been in the business for 25 years prior they would have stolen over 6000 from me. These tactics are illegal and theyshould be in jail! Nissan should take away their franchise without question! Anybody looking for a car start far far away from any of their stores! They are morning but thugs and thieves!

Everyone at the dealership was a big help and made the car buying experience easy and quick!!

I recently had the pleasure of working with Calin Fisher, the Owner Loyalty Manager at Nissan City of Springfield, and I couldn't be more satisfied with the experience. Calin's exceptional professionalism and dedication to customer satisfaction truly sets her apart. From our initial interaction, she took the time to understand my needs and went above and beyond to ensure all my concerns were addressed promptly and thoroughly. Her deep knowledge of Nissan vehicles and services, combined with her genuine commitment to building lasting relationships with customers, made me feel valued and appreciated. Thanks to Calins' outstanding support, I am more confident than ever in my loyalty to Nissan City of Springfield. I highly recommend reaching out to Calin for anyone seeking top-notch customer service and a seamless automotive experience.​

Very frustrated. Unprofessional staff. It is impossible to reach out to a team member. They come up with all sorts of lame excuses not to follow up on my inquiries. They do not deliver. Not recommended.

I couldn’t be happier with my experience! The pricing was incredibly competitive compared to other places I checked, and there were no hidden fees—just honest, transparent deals. The customer service team was outstanding, answering all my questions with patience and professionalism. I also opted for a lease, and the process was seamless. Plus, the warranty coverage gives me total peace of mind. Highly recommend!

I couldn’t be happier with my experience! The pricing was incredibly competitive compared to other places I checked, and there were no hidden fees—just honest, transparent deals. The customer service team was outstanding, answering all my questions with patience and professionalism. I also opted for a lease, and the process was seamless. Plus, the warranty coverage gives me total peace of mind. Highly recommend!

I recently had my vehicle serviced at this dealership, and I couldn't be more impressed! The team provided excellent customer service from start to finish. They were friendly, professional, and kept me informed throughout the process, explaining everything clearly. The pricing was very fair, and there were no surprises—just honest, quality service. My car is running perfectly now, and I’ll definitely be returning for any future maintenance. Highly recommend this service team for anyone looking for reliable, top-notch care for their vehicle!

From the start of the deal, I knew this dealership was shady. They said things were included and then there was more money added to the to the. deal. Our problems went on from May 2024 and finally in November we were able to put out all the fires that happened because of this lease deal. Our experience included the dealership not grounding the truck that was coming back in off lease for nearly three months, the wrong license plates being placed on the. new leased truck and several other little things. Each time we reached out we were placed on hold forever and then disconnected I had my issues fixed when I made the drive to the dealership. I hope that my review sends people to another Nissan Dealership, note that the Nissan in Red Bank is owned by the same family.