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Wally's Mitsubishi of Watertown

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (228 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 5:00pm
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Sales Service
Monday 9:00am–7:00pm 8:00am–5:00pm
Tuesday 9:00am–7:00pm 8:00am–5:00pm
Wednesday 9:00am–7:00pm 8:00am–5:00pm
Thursday 9:00am–7:00pm 8:00am–5:00pm
Friday 9:00am–6:00pm 8:00am–5:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed

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Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (228 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Attention: Ryan Clary ( General Manager) In June of 2017 I traded in a 2009 Subaru Forester with for a 2017 Outlander Sport ES. Out of all the dealers I contacted yours was the best deal. On 10/3/24 I had my first major repair needed my SUV has 29,000 miles on it after eight years! The Service advisor Lopez and Technician Claflin were excellant. If in the near future I need a new car I will visit this dealership even though it is a long way from Deerfield, NY Best regards, Doug

Attention: Ryan Clary ( General Manager) In June of 2017 I traded in a 2009 Subaru Forester with for a 2017 Outlander Sport ES. Out of all the dealers I contacted yours was the best deal. On 10/3/24 I had my first major repair needed my SUV has 29,000 miles on it after eight years! The Service advisor Lopez and Technician Claflin were excellant. If in the near future I need a new car I will visit this dealership even though it is a long way from Deerfield, NY Best regards, Doug

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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This is my first Mitsubishi and I love it!! It's a very high quality vehicle and I look forward to driving it! Wally's was good to deal with. Everyone was helpful and knowledgeable!

This is my first Mitsubishi and I love it!! It's a very high quality vehicle and I look forward to driving it! Wally's was good to deal with. Everyone was helpful and knowledgeable!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Sarah, it's experiences like yours that really keep us motivated! Please let us know if there is anything else we can do for you; we are more than happy to help!

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Marc M made my buying experience great. He was patient, not pushy and showed me everything I wanted to see. He really listened to my terms and helped get me in a car I love! I woul recommend going to see Marc at Wally's Mitsubishi in Watertown MY

Marc M made my buying experience great. He was patient, not pushy and showed me everything I wanted to see. He really listened to my terms and helped get me in a car I love! I woul recommend going to see Marc at Wally's Mitsubishi in Watertown MY

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Shannon, thank you for your kind review; we are happy to pass along your comments to the team here at Wally's Mitsubishi-Watertown! Thanks again for the recommendation, and have an amazing day!

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Mark did an awesome job getting me approved, My family has used him and I would recommend him as a dealer to all my friends and family. Thank you

Mark did an awesome job getting me approved, My family has used him and I would recommend him as a dealer to all my friends and family. Thank you

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Ryan Clary, GM – [email protected] – (315) 785-0405

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The name may have changed but the service is still the same the best in town I would say from mile around! The knowledge that they (Marc)have on the vehicles leaves nothing to chance for you to figure out they no their vehicles inside out.And the Finances is phenomenal there’s no hidden cost and he will work his magic and get you the best deal. They are all team players that’s what makes it’s so nice to deal with them you know what you are getting when you go in and you know what you’re getting when you go out top-notch service I can’t say enough about my experience ! Thank you again to the Wally’s Mitsubishi team you’re the best ❤️ Bonnie

The name may have changed but the service is still the same the best in town I would say from mile around! The knowledge that they (Marc)have on the vehicles leaves nothing to chance for you to figure out they no their vehicles inside out.And the Finances is phenomenal there’s no hidden cost and he will work his magic and get you the best deal. They are all team players that’s what makes it’s so nice to deal with them you know what you are getting when you go in and you know what you’re getting when you go out top-notch service I can’t say enough about my experience ! Thank you again to the Wally’s Mitsubishi team you’re the best ❤️ Bonnie

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Bonnie, I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It’s quite an accomplishment to hear that our team provided you with the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Sincerely, Ryan Clary, GM – [email protected] – (315) 785-0405

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Awesome service! Jessie was kind, considerate ,and honest. The 2022 mirage came with so many extras! I am very happy with my vehicle and the Price. I will return when I need another vehicle.

Awesome service! Jessie was kind, considerate ,and honest. The 2022 mirage came with so many extras! I am very happy with my vehicle and the Price. I will return when I need another vehicle.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Ryan Clary, GM – [email protected] – (315) 785-0405

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Well i filled out the credit application, and i never heard from the person that was speaking with me. I filled it out and let them know it was complete, haven't heard from them since. Not impressed.

Well i filled out the credit application, and i never heard from the person that was speaking with me. I filled it out and let them know it was complete, haven't heard from them since. Not impressed.

Rating breakdown (out of 5):
Customer service
1.0
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
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No rush, hassle free buying experience with Ed Donato at Fuccillo Mitsubishi in Watertown! He is very organized with all the paperwork making the signing process quick and easy! Highly recommend Ed Donato!

No rush, hassle free buying experience with Ed Donato at Fuccillo Mitsubishi in Watertown! He is very organized with all the paperwork making the signing process quick and easy! Highly recommend Ed Donato!

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Mikayla, thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Sincerely, Ryan Clary, GM [email protected] (315) 785-0405

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The staff was very pleasant to work with. They were not your normal pushy sales agent. They actually seemed to care about your well-being, not theirs.

The staff was very pleasant to work with. They were not your normal pushy sales agent. They actually seemed to care about your well-being, not theirs.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We appreciate the kind words, Robert. We look forward to seeing you again in the future! Sincerely, Ryan Clary, GM [email protected] (315) 785-0405

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Ed Donato has always treated us like family over the years! Always honest, knowledgeable and responsive and always offering quality vehicles! Our man Ed Donato is the one to go to when purchasing a vehicle and made even our trip from Queens ,NY worth it time and time again!

Ed Donato has always treated us like family over the years! Always honest, knowledgeable and responsive and always offering quality vehicles! Our man Ed Donato is the one to go to when purchasing a vehicle and made even our trip from Queens ,NY worth it time and time again!

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for taking the time to share your kind words about your experience at Fuccillo Mitsubishi! We love our happy customers and are honored to have you as part of our family. Please always feel free to reach out if you need anything be it sales or service! Sincerely, Ryan Clary, GM [email protected] (315) 785-0405

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