Empire Hyundai of Jamaica

I brought my 2020 Hyundai Santa Fe to Empire Hyundai on 2/5/2026 for a 39.99 oil change promotion. When I arrived, I was told my car “needs synthetic oil” and the price was changed to 69.99, which felt misleading but I accepted it. After an inspection, they recommended several very expensive services, which I declined. About two weeks later, I got a flat tire and discovered that my jack was missing, and another shop then found that both front fender liners were also missing. I had not taken the car anywhere else after the oil change, and I am certain these items were present before the visit. I am sure they removed the jack and fender liners because I declined their repair recommendations, and I consider this an unethical practice that has destroyed my trust in this service department. I bought my car from this dealership two years ago and was very satisfied at that time; however, when I returned for this oil change, I saw that the service area had been renovated and I am not sure if management changed, but my experience with their service has completely changed for the worse. Update: I filed a complaint with the dealership, and the service manager, Marcelo, reached out to me. He took the issue very seriously and asked me to come in, even promising to fix everything for me before the investigation was completed. I really appreciate how he handled the situation and believe this is how a good dealership should operate. I am updating my rating to 5 stars because they did everything they could to make things right, and this has rebuilt my confidence in returning there for future maintenance.

Staff are so gentle and expert in service. Location is at best location and easy to access.

I like the most of it customer service was superb. Even though location was very well.

First let me say HAPPY NEW YEARS TO YOUR STAFF.Im so very thankful that I waited to hear back from this young man.i feel like all member are like family and I believe in what I'm told .It's a very clean and comfortable place to be in and the staff is very helpful and friendly Michael Huayamave was very helpful from the beginning of my service to the end if I need anything else done with my car he will be the first I reach out to for help and he made it easy for me to ask him questions about the . Since the work has been done I can say it feels better and I'm thankful great job

The service I received was prompt and attentive. The employees were professional and engaging. The facility was clean and comfortable.

Great service best in queens Uber there drive home in a car promise !!!! OK okay

The Salesman Mr. Nirio Romero helped us buy the cars. He helped us throughly during the whole process. He made us feel like family. I would definitely recommend my friends and family to this dealership.

I needed an assistant right away to resolve my car problem. Didn't have to wait long

Excellent service the process was pretty quick and the sales person, Lajune Lyles that help me through the whole process was very kind and helpful I’m totally satisfied with everything.

Went to Empire Hyundai in Jamaica and met with Oscar Lopez. He had the color and style of the car I wanted. He made the buying process easy and pleasurable. Would definitely recommend they.