Reviews
"Highly recommend Caruso Mazda for anyone looking for a new or used car. Their website is top-notch and interactive, and Sid in sales provided exceptional service. Thank you to the whole team for a great experience!"
"Highly recommend Caruso Mazda for anyone looking for a new or used car. Their website is top-notch and interactive, and Sid in sales provided exceptional service. Thank you to the whole team for a great experience!"
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for recommending Mazda to others in the market for a new or used vehicle. We’re pleased our website tools helped you explore options and that Sid provided outstanding service. It means a lot knowing the team contributed to a great visit.
We bought a used MX-5 from Caruso Mazda yesterday. They were friendly and helpful throughout. No high pressure or dealer tricks the way you see some places. Every person we worked with was positive and professional. They knew the history of the car and talked honestly about all of it. Also great that they do CPO for Mazda - hard to find that for the car we wanted. I would highly recommend this dealer for anyone looking for a high quality used car. They are probably great for new cars too, but I didn’t interact with them on that.
We bought a used MX-5 from Caruso Mazda yesterday. They were friendly and helpful throughout. No high pressure or dealer tricks the way you see some places. Every person we worked with was positive and professional. They knew the history of the car and talked honestly about all of it. Also great that they do CPO for Mazda - hard to find that for the car we wanted. I would highly recommend this dealer for anyone looking for a high quality used car. They are probably great for new cars too, but I didn’t interact with them on that.
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- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We’re thrilled you found the purchase of your Mazda MX-5 to be straightforward and transparent. It’s great the CPO program matched your needs and that our team provided friendly, professional support in a pressure-free environment. Thank you for recommending us for quality used cars.
Love the video explaining everything done for the visit..easy to share to someone who understands.
Love the video explaining everything done for the visit..easy to share to someone who understands.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We’re glad to hear you found the service video helpful and easy to share. Hugo and our team appreciate you taking the time to leave a review. - Caruso Mazda Management Team
Huge is the best service advisor and always takes care of you. Above and beyond customer service.
Huge is the best service advisor and always takes care of you. Above and beyond customer service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Tony! We're thrilled to hear that Hugo provided you with outstanding service. We strive to go above and beyond for our customers, and your feedback reinforces that commitment. We appreciate your support! Regards, Mike Kitzmiller General Manager [email protected]
Excellent customer service. Professional, friendly, on time. Better than promised. 10/10 on all counts.
Excellent customer service. Professional, friendly, on time. Better than promised. 10/10 on all counts.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks, CW! We’re thrilled to hear you had such a great experience. Our team always aims to exceed expectations, and your feedback means a lot. Looking forward to serving you again soon! Regards, Mike Kitzmiller General Manager [email protected]
The service writer did an amazing job of explaining our options and getting our service completed on time.
The service writer did an amazing job of explaining our options and getting our service completed on time.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the fantastic feedback, C! We're thrilled to hear that our service writer made the process clear and efficient for you. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. Looking forward to serving you again! Regards, Mike Kitzmiller General Manager [email protected]
I would definitely recommend Caruso Mazda! Repairs were done quickly and the manager Hugo was very friendly and professional.
I would definitely recommend Caruso Mazda! Repairs were done quickly and the manager Hugo was very friendly and professional.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Hannah! We’re thrilled to hear you had a great experience with Hugo and our team. Your recommendation means a lot to us. We look forward to serving you again in the future! Regards, Mike Kitzmiller General Manager [email protected]
Dishonest sales tactics. They add an expensive package of "accessories" to their cars even the premium ones that already have anti-theft devices. I found a used Toyota Sienna XLE Premium on Carfax that was the maximum price I wanted to spend (besides the cost of tax and license fees). They don't disclose the additional costs for their car accessories until after you test-drive the car. If you buy a car from them, please make sure you read the contract carefully, without anyone in your ear, or any pressure, so you don't miss pertinent information like I did. The vehicle I tried to buy first had a dead battery and then wasn't even driveable off the lot. I ended up canceling my contract with them and will go elsewhere. It was a terrible experience for me and I warn anyone considering this dealer, to proceed with caution.
Dishonest sales tactics. They add an expensive package of "accessories" to their cars even the premium ones that already have anti-theft devices. I found a used Toyota Sienna XLE Premium on Carfax that was the maximum price I wanted to spend (besides the cost of tax and license fees). They don't disclose the additional costs for their car accessories until after you test-drive the car. If you buy a car from them, please make sure you read the contract carefully, without anyone in your ear, or any pressure, so you don't miss pertinent information like I did. The vehicle I tried to buy first had a dead battery and then wasn't even driveable off the lot. I ended up canceling my contract with them and will go elsewhere. It was a terrible experience for me and I warn anyone considering this dealer, to proceed with caution.
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- 1.0
- Does not recommend this dealer
- Shopped for a used car
It was never our intention to waste your time or mislead you. We're disappointed that this caused stress for you. We complied with every request you had including voiding the deal. Due to the holiday, UPS picked up the key yesterday, the 2nd, which we made you aware of. We have also made sure that your vehicle has been removed from both our website and CARFAX. Regards, Mike Kitzmiller General Manager [email protected]
Helpful knowledgeable friendly . Not a high pressure sales job but they are realistic about notating prices.
Helpful knowledgeable friendly . Not a high pressure sales job but they are realistic about notating prices.
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- 4.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your feedback, D! We’re glad you found our team helpful and friendly. We aim to provide a relaxed environment while still being transparent about pricing. Your support means a lot to us, and we look forward to serving you again! Regards, Mike Kitzmiller General Manager [email protected]
Enjoyed the entire experience, from test driving all the way to closing out the deal. Everyone was very helpful and friendly.
Enjoyed the entire experience, from test driving all the way to closing out the deal. Everyone was very helpful and friendly.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Ricardo! We're thrilled to hear you enjoyed your experience with us. Our team always aims to provide friendly and helpful service from start to finish. We appreciate your feedback and look forward to seeing you again! Regards, Mike Kitzmiller General Manager [email protected]