King Kia Of Laurel

The Service Department is unreliable and slow. They gave the parts I needed to another dealer. I found this out when I got there.

Huge thanks to Joseph Crawford at King Kia of Laurel! 🙌 He made the loan process smooth, stress-free, and even enjoyable. Joseph helped the team find the perfect car for me and secured a loan with better terms than I’d been offered elsewhere, a low down payment, and great coverage. I drove away in a car I absolutely love!

🚩BUYERS BEWARE! VEHICLES MIGHT NOT HAVE A TITLE!🚩 I had an awful experience purchasing a 2022 Kia K5 GT-Line from King Kia of Laurel in October 2023. After completing all paperwork and taking delivery within a week, I expected the process to be straightforward. However, over a month later, I still hadn’t received my title. In December, I received a written notice from the MVA stating that the dealership failed to submit the correct, most recent title — they had submitted an outdated one instead. When I tried contacting my salesperson (Brandon Martinez), I discovered he no longer worked there. I then reached out to Derrick Showacre multiple times via email — no response. I even visited the dealership several times asking to speak with the title department, but could never reach anyone directly. When I finally met Steve York, the title representative, in March 2025, he showed no concern or accountability, telling me simply to “wait” because he outsourced most title work. Months passed with no updates. When I followed up again, he became visibly irritated, cut me off mid-conversation, and walked away telling me to “have a good day”. That’s how they treat a paying customer who’s been waiting months due to their error. It is ridiculous how someone at the dealership can just throw tamtrum at customers who had to experience various inconveciences because the dealership clearly violated written contracts which have legal effects. To this date, the issue is still unresolved and I STILL do not have my title. 🚩🚩🚩Customers who have legitimate requests are not treated with sincerity and basic respect at King Kia of Laurel. King Kia of Laurel has appalling customer service and zero accountability. They completely disappear once they’ve taken your money, leaving you to deal with the fallout. AVOID AT ALL COSTS!

Felt deceived and ignored after buying a car here — promises broken, paperwork suspicious, and zero follow-up.

On June 30, 2025, I purchased a vehicle from King Kia of Laurel and traded in my previous car, which was financed through Kensington Finance. As part of the agreement, King Kia was responsible for paying off the remaining balance on my trade-in. Nearly a month later, this payoff still hasn’t been completed, and I’ve received notice that a payment is due on a vehicle I no longer own. When I contacted the dealership to ask why the payoff hadn’t been made, I was met with extreme unprofessionalism — a sales manager named Johnny Kinney told me, “F*** you, figure it out yourself.” This response is completely unacceptable and demonstrates a severe lack of customer care and accountability. In addition to this, the overall experience was dishonest from the start. I was promised a rebate the day before the sale, which was suddenly revoked with no explanation, raising my total cost above the $31,000 out-the-door price we originally agreed on. In the finance office, I was told I had to purchase GAP insurance through the dealer because my own insurance wouldn’t cover a total loss unless I did — which turned out to be false. I also requested to see the bank’s buy rate on my financing offer, but they refused to show it to me, claiming there’s a “flat rate” enforced by the FTC — something I know is inaccurate as I also work in the automotive industry. This appears to have been a tactic to hide markups and mislead me further. This dealership has shown a pattern of poor communication, misinformation, unethical financing practices, and a complete lack of follow-through regarding my trade-in payoff.

This is a highly unethical dealership. Do NOT buy a car from them. They sold me a used car and then informed me a day before picking it up that it was no longer for sale. No explanation given. They have yet to return my deposit. I assume that they sold it to someone else for more.

This is a highly unethical dealership. Do not buy a car from them. They sold me a car and then informed me the day before I was to pick it up that it was no longer for sale. I'm still waiting for the return of my deposit. No further explanation given. They obviously sold it to someone else for more $. Stay away from this dealership

The price they quoted on the phone was the price we paid.Mario the Kia salesman was through taking us to the difference feature of 2025 Carnival.He was courteous ,Friendly,knowledgeable and no pressure The finance team was also excellent .Will recommend Kung Kia to any one buying a new Kia

I don't enjoy leaving bad reviews. But sometimes you have to. After purchasing a new 2025 Kia minivan for my wife a few months ago, we are still waiting on parts that were agreed to be included during the sale. All weather floor mats took months to get to us (and we had to keep asking). We are now waiting for a cargo mat that was promised to us, and we keep getting no response. Moreover, they used a "30 day" payoff quote for our trade rather than a "10 day" payoff quote. But when they sent the payoff amount to our lender, they used the lower amount (in my opinion, in an effort to pocket the difference as few people would notice this). We are now waiting for a $280 check that I wonder if we will ever see. This dealership simply isn't on the up-and-up. Sales manager Johnny was of no help.

I recently purchased a 2025 Kia Sportage Prestige, and I couldn't be more pleased with the exceptional service I received from Donny. His customer service skills were outsanding-he actively listened, was incredibly knowledgeable about the vehicle, and kept me well-informed throughout the entire process. This is the third car I've purchased from this location, and I was intially unsure if the experience would match the high standards set by my former salesman who is no longer there. Donny reassured me that I was in good hands, but he was wrong-I was in great hands. I had considered other brands and wasn't certain I would stay with Kia, but Donny's patience, professionalism, and thorough answers to my (many) questions made all the difference. He was truly phenomenal, and the overall sales experience was marvelous thanks to him. Donny's outstanding service is what ultimately sealed the deal. Highly recommend asking for him if you're in the market for a vehicle! I am writing to follow up on my previous message regarding my concerns with the Finance Department. I am pleased to share that since then, the team at King Kia of Laurel has gone above and beyond to address my concerns and turn my experience into a positive one. I would especially like to recognize Larry, Carlos Mendez, and Matt Aglio for their extraordinary efforts. Their professionalism, responsiveness, and genuine commitment to customer satisfaction were truly impressive. Thanks to their support, I now feel confident and valued as a customer. I appreciate the time and care taken to ensure my concerns were resolved and that my experience ended on such a high note.