Reviews
Feels like a luxury car dealership should
Will in service is very welcoming, honest, professional and willing to go the extra mile to make you feel like an appreciated customer. This dealership really treats you like a luxury car owner from the friendly greetings from everyone, a vacuumed and cleaned car after an oil change. Really nice experience overall!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate you taking the time to leave Will this amazing review! It is a delight to hear his assistance was of great value to you on your recent visit. Our team works hard to create a warm and welcoming environment, so we are glad it shows. Your satisfaction is our ultimate goal, and we are thrilled that we hit the mark for you. We can’t wait to serve you again soon!
Just wonderful!
From the very first encounter with the front receptionist to Daniel Lohse my salesman , stephan the young man who helped show me all the ins and outs of the car and nick in finance, I can honestly say it was an absolute pleasure to do business there at Empire Volvo of Smithtown! Everyone we dealt with had patience and not once tried to rush their time with me or push the sale. You don’t get that everywhere! I hope they don’t change! By the way Stephan is a hidden gem) . Thanks for making me a satisfied customer!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Cecilia, Thank you so much for your excellent feedback! We are pleased to hear that our team delivered the top-notch service that you so much deserve, nothing less. Our team will be honored to hear of your kind words and compliments, we will be sure to pass them along. Your satisfaction is our top priority, and we look forward to serving you again soon. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.
Best Dealer experience in 40 Years
My wife and I had a great experience at Empire Volvo. We had a wonderful salesperson in Svetlana. She was polite and knowledgeable. I already had my financing set up, but she convinced me that the dealership could do better, and you did. Nick, who did all the financial paperwork made the process easy and painless. He went over everything to make sure I was happy. There were no hidden fees; the price quoted was the price paid. When the XC60 was ready, Stephan explained all of the features. My wife, who is not a car person, was grateful for his knowledge. As we waited for the paperwork several people asked if we would like a refreshment. The customer waiting area was immaculate and we both appreciated the professionalism of the staff.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Peter, Thank you so much for taking the time to leave Svetlana, Nick, Stephan and our team this wonderful review. It is an honor to hear they provided you with a seamless process and top-notch service that you and your wife so much deserve. We work hard to create a warm and welcoming environment, so we are glad it shows. Please do not hesitate to reach out to our team if you ever gave any further questions or concerns. We look forward to the opportunity to serve you again.
Great sales and service department
Worked with Lana Vladi, she was very helpful in getting us into the car we wanted. I was disappointed with the last minute evaluation of our trade in and I might have made other arrangements if I had that offer earlier.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Mark, Thank you for your review and were pleased to hear that Lana was a big help during the purchase of your new cars. She will be happy tp hear of your comments. However, were sorry to hear that you were not completely satisfied with your sales visit, specifically the estimate on your trade-in. If you would like to speak to us on concern, please reach out to our General Manager, Kristin Hendricks, at (631) 250-1040. Thank you!
10 of 10 / 5+ Stars
Transparent and candid, which you do not find at dealerships service departments. They went above and beyond to solve the issue in a timely manner. Nash was proactive with communication, I never had to call for an update, he kept me informed every step of the way. If you have a Volvo, don't go anywhere else!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your wonderful review! Providing quality and efficient service is so important to us, and we are glad that Nash's efforts could meet your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.
Service
I did not get names, but from the receptionist at the door to the 2 gentlemen at the service desk was a great experience. The one gentleman kept me updated on the timeline to get my car back. Loved that the most I wanted to add that the reason I gave overall facilities a 2 rating was because Eagle auto had exceptional facilities and I couldn’t help but compare
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 2.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Amy, Thank you for taking the time to share this excellent review. We appreciate your business and are pleased to hear that you were well taken care of throughout the entirety of your visit. It is always a pleasure to receive feedback from our guests. Please be sure to give us a call if there is anything more that our team may help you with!
Great service
Will in the service dept was professional, informative, and provided great customer service. The work done on my car was completed in a speedy manner. I really appreciate the work done by service dept staff.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
AJ, Thank you so much for your positive review! We are so glad that Will was both kind and informative throughout your visit. It is our pleasure to assist you in any way possible and we hope to see you again the next time you are in need of automotive service!
Highly Recommend Empire Volvo Cars Smithtown!
I would highly recommend Empire Volvo Cars Smithtown! This was the first time I was going to purchase a new car, solo, without my husband. I was a bit nervous, but my fears were put to rest as soon as I entered the showroom. My salesperson, Lana, was extremely friendly, knowledgeable, and helpful. We test drove two models and she did not pressure me one bit. As soon as we met, I felt I was in good hands, and I was! Everyone I encountered through the whole process was so pleasant. Visit Empire Volvo if you are looking for a new car, you won't regret it. P.S. I love, love, love my new 2024 XC 60. Thanks so much Lana!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Rita, We are so glad that Lana could get you into a vehicle that you love- while providing you with a smooth, pressure-free experience! Our guests' satisfaction is our utmost priority. Thank you so much for your positive review and recommendation. Please do not hesitate to let us know if there is ever anything more that we may help you with.
Buying my existing leased car
Errol Hall, salesman and Dylan, the Sales manager and Nick the finance manager were all professional, informative, extremely helpful, and a sincere pleasure to do business with. I would highly recommend Empire Volvo for anyone needing to do any type of auto business.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thomas, Thank you so much for your excellent review and recommendation! We greatly appreciate the opportunity to work with you, and we are glad that Errol, Dylan, and Nick could provide you with top-notch service throughout your visit. It is our pleasure to assist you in any way possible. We wish you safe travels. Please do not hesitate to let us know if there is ever anything more that we may help you with.
Getting my car repaired was very important to me.
My volvo was seen, repaired and returned to me in two days. The service department kept me informed and current on the repair of my car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Denise, Thank you so much for your 5-star review! We are pleased that our team could put you at ease and get your automotive needs swiftly resolved. Your safety and satisfaction are of the utmost importance to us. Please drive safely, and do not hesitate to let us know if you ever have any further questions or concerns!