Reviews
Worst car buying experience in my lifetime. Super high pressure sales tactics to purchase worthless after market add-ons, some of which were already installed on the vehicle for the listed price. Forced financing even though I was paying cash. Hours to complete the process. After I paid it off immediately they failed to send the pink slip in a timely fashion required by law. I seriously question the integrity of the 5 star reviews, would be nice to find a way to verify them. Do not do business with any of their dealerships or you will pay the price, literally!
Worst car buying experience in my lifetime. Super high pressure sales tactics to purchase worthless after market add-ons, some of which were already installed on the vehicle for the listed price. Forced financing even though I was paying cash. Hours to complete the process. After I paid it off immediately they failed to send the pink slip in a timely fashion required by law. I seriously question the integrity of the 5 star reviews, would be nice to find a way to verify them. Do not do business with any of their dealerships or you will pay the price, literally!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
The issue wasn’t the work—it was communication. I received mixed messages about pickup and warranty status, and ended up doing follow-up that wasn’t necessary. Better communication would have made this a much smoother experience.
The issue wasn’t the work—it was communication. I received mixed messages about pickup and warranty status, and ended up doing follow-up that wasn’t necessary. Better communication would have made this a much smoother experience.
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
Ramona, providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
Different story texting before vs in person. Dealer add ons. Classic sales tactics and pressure.
Different story texting before vs in person. Dealer add ons. Classic sales tactics and pressure.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
This dealership was a Great experience for us very professional friendly and went the distance to help highly recommend dealership for everyone
This dealership was a Great experience for us very professional friendly and went the distance to help highly recommend dealership for everyone
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Here at Aaron Chrysler Dodge Jeep Ram, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!
Brian Lima will deliver to your needs & make everything easy during the process. He work hard & he'll make sure his customers are satisfy in every way. Keep up the good work Brian Lima 👏 👍
Brian Lima will deliver to your needs & make everything easy during the process. He work hard & he'll make sure his customers are satisfy in every way. Keep up the good work Brian Lima 👏 👍
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Aaron Chrysler Dodge Jeep Ram.
They did a great job and were very helpful getting my car taken care of. I would recommend them for all Jeep cars.
They did a great job and were very helpful getting my car taken care of. I would recommend them for all Jeep cars.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Aaron Chrysler Dodge Jeep Ram!
I stopped by this Chrysler/Dodge/Jeep/Ram dealership in Norco while driving home from school in Pomona to look at a 2020 Jaguar F-PACE SVR. Marvin and Mayra were great during my first visit, and although I had no intention of buying that day, Marvin gave me a verbal offer that was nearly $5,000 below the listed price. Based on that offer, I scheduled a second appointment and returned a week later with the intention of purchasing the car. When I arrived for the appointment, a different sales manager immediately told us that although he had heard about the previous offer, he had zero intention of selling the car for even a penny under asking price. No negotiation, no attempt to understand the situation — just a flat refusal. I ended up wasting half a day driving 80 miles round-trip only to find out they never planned to honor the offer their own team made. To make matters worse, after we got home that night, the GM sent an automated text asking if there was anything he could do to help. I called the number — understandably, he wasn't available — but he didn’t bother reaching out the next day either. Instead, he had yet another sales manager call me to “see what the issue was,” which made the whole situation feel even more disorganized and dismissive. Overall, this experience felt misleading, unprofessional, and like my time meant nothing to them. I would strongly recommend refraining from even considering doing business with this dealership.
I stopped by this Chrysler/Dodge/Jeep/Ram dealership in Norco while driving home from school in Pomona to look at a 2020 Jaguar F-PACE SVR. Marvin and Mayra were great during my first visit, and although I had no intention of buying that day, Marvin gave me a verbal offer that was nearly $5,000 below the listed price. Based on that offer, I scheduled a second appointment and returned a week later with the intention of purchasing the car. When I arrived for the appointment, a different sales manager immediately told us that although he had heard about the previous offer, he had zero intention of selling the car for even a penny under asking price. No negotiation, no attempt to understand the situation — just a flat refusal. I ended up wasting half a day driving 80 miles round-trip only to find out they never planned to honor the offer their own team made. To make matters worse, after we got home that night, the GM sent an automated text asking if there was anything he could do to help. I called the number — understandably, he wasn't available — but he didn’t bother reaching out the next day either. Instead, he had yet another sales manager call me to “see what the issue was,” which made the whole situation feel even more disorganized and dismissive. Overall, this experience felt misleading, unprofessional, and like my time meant nothing to them. I would strongly recommend refraining from even considering doing business with this dealership.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Adib, we sincerely apologize for any miscommunication or confusion during your recent visits. After a thorough internal review and speaking directly with Marvin, it was clear that the conversation involved questions such as: “If the car were priced at XXXX, would that earn your business?” or “If your payment were XXXX, would that work for you?”—not a concrete offer or agreement to sell the vehicle at that price. The answer to each of those questions at the time was no, and at no point was a firm price reduction or $5,000 discount offered or agreed to. Our used vehicles are priced to sell, and we simply do not have that kind of margin on our cars. I also see that multiple members of upper management reached out and spoke with you to make sure the situation was properly communicated. Unfortunately, we were not able to meet the pricing you were expecting, and while we do everything we can to say “yes,” we also must operate with transparency and within the limits of the vehicle’s market value. We truly apologize that your experience did not meet your expectations, and we understand your time is valuable. While we were unable to come to an agreement in this case, we appreciate the opportunity and wish you all the best in your search. I am also more than happy to assist you in a fair transparent deal for this beautiful car. Making sure we beat any other similar f pace out there. Thank you
He's a great forcing customers to over pay thousands of dollars on unneeded warranties..
He's a great forcing customers to over pay thousands of dollars on unneeded warranties..
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
I would appreciate the chance to learn from our mistakes so we can provide a 5-star experience. If you're willing to share the details, would you please contact me at your earliest convenience? Thank you for your feedback, Shadi Abdelhadi - General Manager - shadi@aaronag.com - (951) 805-7508
Thank you for making our experience stress free. You came up with options to make sure we drove away with what we needed and loved. The finance manager was wonderful to work with as well. Over all we had a great experience!
Thank you for making our experience stress free. You came up with options to make sure we drove away with what we needed and loved. The finance manager was wonderful to work with as well. Over all we had a great experience!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Excellent Service. I have consistently had positive experiences when bringing my vehicle here. Jose is always courteous and provides clear explanations. My overall experience is always thorough and professional, and I truly appreciate the quality of their work.
Excellent Service. I have consistently had positive experiences when bringing my vehicle here. Jose is always courteous and provides clear explanations. My overall experience is always thorough and professional, and I truly appreciate the quality of their work.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.