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Empire Buick GMC of Long Island City

(1,162 reviews)
Sales hours: 10:00am to 7:00pm
Service hours: 8:00am to 6:00pm
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Sales Service
Monday 10:00am–7:00pm 8:00am–6:00pm
Tuesday 10:00am–7:00pm 8:00am–6:00pm
Wednesday 10:00am–7:00pm 8:00am–6:00pm
Thursday 10:00am–7:00pm 8:00am–6:00pm
Friday 10:00am–7:00pm 8:00am–6:00pm
Saturday 10:00am–7:00pm 8:00am–4:00pm
Sunday 11:00am–5:00pm Closed
2023 consumer dealer award
View 4 awards
2023 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award

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Reviews

(1,162 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Empire Buick GMC of Long Island City from DealerRater.

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Excellent service from the GMC sales team. Jeff was professional, helpful, honest, and made the whole process smooth, clear, and stress-free from start to finish.

Excellent service from the GMC sales team. Jeff was professional, helpful, honest, and made the whole process smooth, clear, and stress-free from start to finish.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind review! Providing a seamless and efficient experience is always our goal, and we are glad Jeff's efforts met your satisfaction. It is our pleasure to assist you in any way possible. Safe travels!

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The atmosphere created by Jeff and Lawrence is what made me decide to lease my new Sierra here. Great guys ,phenomenal energy

The atmosphere created by Jeff and Lawrence is what made me decide to lease my new Sierra here. Great guys ,phenomenal energy

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive review! We are so glad Jeff and Lawrence took great care of you during your recent visit. It is our pleasure to assist you in any way possible. Congratulations on your new Sierra!

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Took me a few days but i got approve jeff was excllent he was very nice and Micheal was Also nice made sure u esas halo y with my familia

Took me a few days but i got approve jeff was excllent he was very nice and Micheal was Also nice made sure u esas halo y with my familia

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Isaac, thank you for your excellent review! We are happy to hear Jeff and Michael were kind and helpful. Our guest's satisfaction is our top priority. We wish you the safest of travels until we meet again!

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Jeff and Micheal was great.Jeff was a good man put up with my old ways and help me understand technology and help with my email cool guys

Jeff and Micheal was great.Jeff was a good man put up with my old ways and help me understand technology and help with my email cool guys

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Larry, thank you for your positive review! Jeff and Michael will be happy to know you deeply valued their assistance. If there is ever anything more that we may help you with, please do not hesitate to reach out.

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Micheal finance gave me a great deal warranty and Lawrence the sales manager took care of me and Jeff the salesman we very helpful and informative

Micheal finance gave me a great deal warranty and Lawrence the sales manager took care of me and Jeff the salesman we very helpful and informative

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Will, we work extremely hard to ensure our guests are satisfied with their visit, and we are glad Michael, Lawrence, and Jeff were kind and helpful. We wish you safe travels! If we may ever be of further service to you, please do not hesitate to reach out.

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I had a great experience with Jeff and Sean the used car they was very helpful I’m so super excited I got approved on a new car cause of these guys they are extremely great God bless them

I had a great experience with Jeff and Sean the used car they was very helpful I’m so super excited I got approved on a new car cause of these guys they are extremely great God bless them

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Iliana, thank you for your positive review! We strive for 100% customer satisfaction, and we are glad Jeff and Sean took great care of you. It is our pleasure to assist you in any way possible. Congratulations on your new vehicle!

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Jeff is the best very patient and great at what he does Anthony the finance was helpful Empire Cadillac is the best

Jeff is the best very patient and great at what he does Anthony the finance was helpful Empire Cadillac is the best

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Ayesha, thank you for your positive review! We are glad that Jeff and Anthony provided you with top-notch service. If there is ever anything more that we may help you with, please do not hesitate to reach out.

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Edina Music gave me such a great experience! I came in just to look around and ended up driving off in a car thanks to her. She was super kind, knowledgeable, and made the whole process smooth and stress-free. She even helped with insurance and putting the plates on my car! The finance manager Anthony Hunter was quick and straightforward too. Highly recommend asking for Edina — you won’t regret it!

Edina Music gave me such a great experience! I came in just to look around and ended up driving off in a car thanks to her. She was super kind, knowledgeable, and made the whole process smooth and stress-free. She even helped with insurance and putting the plates on my car! The finance manager Anthony Hunter was quick and straightforward too. Highly recommend asking for Edina — you won’t regret it!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thank you for your excellent review! We are thrilled to hear that Edina and Anthony were kind and helpful. We strive for 100% customer satisfaction and Edina will be honored to have earned your recommendation. Wishing you the safest of travels in your new vehicle until we meet again!

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My experience with this dealership was so appreciative. The staff were very welcoming and courteous. My sales consultant Jeff Cayot, is the best! He took his time with us. He made sure we understood every part of the process, he was willing to change or fix anything we were not satisfied with.

My experience with this dealership was so appreciative. The staff were very welcoming and courteous. My sales consultant Jeff Cayot, is the best! He took his time with us. He made sure we understood every part of the process, he was willing to change or fix anything we were not satisfied with.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Tanya, thank you for your wonderful review! We strive for 100% customer satisfaction, and we are thrilled that Jeff took exceptional care of you and ensured your experience with us was 5-stars. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

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Definitely recommend this dealership, very professional got my first car through them and they were amazing very pleasant to work with and i absolutely love my new car!!

Definitely recommend this dealership, very professional got my first car through them and they were amazing very pleasant to work with and i absolutely love my new car!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Jezel, thank you for your positive review and recommendation! We are honored to have been of assistance to you with your special purchase, and we are overjoyed our team provided you with a 5-star experience. We warmly congratulate you on your first vehicle- on behalf of the entire team!

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