Chrysler Dodge Jeep Ram Fiat of Manhattan

Horrible dealership, no customer service or care at all ! Do not do buisness here ever

Daryl Lewis was fantastic! He did his best to get me in and out although a lot of things was out of his control. He was very honest with me and I appreciated that. He made my ending experience a great one.

Crystal and the rest of the service team were very good they understood the assignment and fulfilled all of my needs

I genuinely thought good Jeep service here was a myth, until I met Luis Rivera at Jeep of Manhattan. Called over the weekend - a real human answered. No bot maze. Got a next-morning appointment ...had to double check if I heard correctly. Showed up - Luis was there, professional, and actually listening. Took detailed notes, confirmed everything, and (this part shocked me) gave me his cell so I could send videos of a hard-to-reproduce issue. Other dealerships wouldn’t even try. He coordinated directly with the technician so nothing got lost in translation (which is usually where problems go to die). Other dealerships: “Could not reproduce.” Luis: “Let’s actually figure this out.” Updates were clear, technical, and on time. My car was fixed faster than it usually takes other places just to start looking at it. Pickup day - I’m expecting my usual salt-covered winter artifact. Nope. Car comes out clean, washed, and I actually had a moment of “I forgot this is what the color looks like.” End result: smooth, transparent, stress-free. Again - NYC. Jeep dealership. Yes, really! Luis Rivera didn’t just provide service—he restored faith. Jeep should clone him… or at least send every other service department to train under him.

Friendly, was patient with my questions and requests, the service provided was excellent and communication clearly as well as in good timing.

Mark, from the parts department is awesome. He is super knowledgeable on the entire Stellantis product line. All of the employees at Manhattan Jeep are wonderful people to deal with.

Neil is the best!! He is so helpful and accommodating. He helped meet all of my requirements for my new Jeep Grand Cherokee and made the process so smooth and quick! He is very responsive and easy to communicate with. After deciding I wanted a new Jeep on a Friday, the next day I was driving off the lot with exactly what I wanted. Thank you Neil!!!

We had a great experience working with Neil Iton at Chrysler Dodge Jeep Ram FIAT of Manhattan while purchasing our new 2025 Jeep Grand Cherokee. Neil was knowledgeable, patient, and made the entire process feel easy from start to finish. He really knows Jeeps inside and out and took the time to walk us through everything, answering all our questions without ever being pushy. Communication was clear, the dealership experience was smooth, and we felt taken care of throughout. If you’re looking for someone experienced, honest, and genuinely helpful, I’d definitely recommend working with Neil.

Daryl was a pleasure to work with along with Louis in finance department! Made the process very simple! Would highly recommend him to anyone looking for a new/used vehicle. Thank you again!!

I brought my jeep in for service. They take care of you like you’re the king. The place is spotless, beautiful comfortable, and Keith was the best.