Reviews
Daniel Resendes, my service advisor, was kind, attentive,
Daniel Resendes, my service advisor, was kind, attentive, and knowledgeable. He is excellent and is a strong addition to the Germain team.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
He answered my questions and was very helpful through the
He answered my questions and was very helpful through the process. Got me in and out pretty quickly
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Moises Morante did a great job of understanding our needs
Moises Morante did a great job of understanding our needs to service our 5 series
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
I needed maintenance on my 2020 X3.
I needed maintenance on my 2020 X3. I decided to purchase a certified X5. Michael Ourand was the approachable salesman and We are glad he was available. Locating and purchasing exactly what we sought. Michael was available through the entire process and continued to contact after the process to ensure satisfaction. This is my second purchase from Germaine BMW.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Excellent customer service and clear and concise pricing.
Excellent customer service and clear and concise pricing. Not a hard sell like some dealers/brands and patient as well.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Staff was knowledgeable, courteous and very professional.
Staff was knowledgeable, courteous and very professional. Pretty smooth buying experience with an attractive inventory.
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Geoffrey kaleal has been my service rep for several
Geoffrey kaleal has been my service rep for several years. He is kind, courteous and an absolute pleasure to work with. I’m so glad he is at Germain bmw. A true asset!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Daniel Resendes was professional and knowledgeable.
Daniel Resendes was professional and knowledgeable. All of the staff were excellent. I like the video by the mechanic showing and discussing my car condition. I was told it would take up to 2 hours. Car was done in 1.5 hours.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Geoffrey Kaleal is by far one of the best service
Geoffrey Kaleal is by far one of the best service advisors I have had to pleasure of dealing with. He is polite, responsive, respectful and informative. Geoff's years in the automotive industry are evident in the knowledge he demonstrates about my BMW.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
I’ve always been very satisfied with my service at
I’ve always been very satisfied with my service at Germaine Bmw Naples, South. Geoffrey Kaleal has been my service advisor several times with multiple different vehicles. He has always been extremely helpful, knowledgeable, and positive to deal with. He goes the extra mile to make sure you were satisfied as a customer
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase