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Germain BMW South

(324 reviews)

Reviews

(324 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Daniel Resendes, my service advisor, was kind, attentive,

Daniel Resendes, my service advisor, was kind, attentive, and knowledgeable. He is excellent and is a strong addition to the Germain team.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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He answered my questions and was very helpful through the

He answered my questions and was very helpful through the process. Got me in and out pretty quickly

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Moises Morante did a great job of understanding our needs

Moises Morante did a great job of understanding our needs to service our 5 series

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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I needed maintenance on my 2020 X3.

I needed maintenance on my 2020 X3. I decided to purchase a certified X5. Michael Ourand was the approachable salesman and We are glad he was available. Locating and purchasing exactly what we sought. Michael was available through the entire process and continued to contact after the process to ensure satisfaction. This is my second purchase from Germaine BMW.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Excellent customer service and clear and concise pricing.

Excellent customer service and clear and concise pricing. Not a hard sell like some dealers/brands and patient as well.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Staff was knowledgeable, courteous and very professional.

Staff was knowledgeable, courteous and very professional. Pretty smooth buying experience with an attractive inventory.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Geoffrey kaleal has been my service rep for several

Geoffrey kaleal has been my service rep for several years. He is kind, courteous and an absolute pleasure to work with. I’m so glad he is at Germain bmw. A true asset!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Daniel Resendes was professional and knowledgeable.

Daniel Resendes was professional and knowledgeable. All of the staff were excellent. I like the video by the mechanic showing and discussing my car condition. I was told it would take up to 2 hours. Car was done in 1.5 hours.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Geoffrey Kaleal is by far one of the best service

Geoffrey Kaleal is by far one of the best service advisors I have had to pleasure of dealing with. He is polite, responsive, respectful and informative. Geoff's years in the automotive industry are evident in the knowledge he demonstrates about my BMW.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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I’ve always been very satisfied with my service at

I’ve always been very satisfied with my service at Germaine Bmw Naples, South. Geoffrey Kaleal has been my service advisor several times with multiple different vehicles. He has always been extremely helpful, knowledgeable, and positive to deal with. He goes the extra mile to make sure you were satisfied as a customer

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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