BMW of Bloomfield Hills

Audrey Houck-Fassnacht's highly rated expertise in Client Services was the main reason why we chose Bloomfield Hills: as well as very knowledgeable, patient, professional, and focused; they were always listening and working to do their best within our best interest. Their candid, honest, no nonsense approach - including following up and continuing a professional relationship after our deal - also connected us with other important and valueable employees: Craig Granison, AJ, and Autumn in their Service Department; Ryan DeCosse who provided the best option possible for the given moment, and David who took time to go through important details, answering all questions and making sure we really understood, supporting respectful customer care during our leasing paperwork process.

We have purchased at least 3 BMW’s from this dealership. It is professionally run and the experience is always excellent. Our salesperson Audrey Houck-Fassnacht is the best. She is well versed on the vehicles and options. She always takes time to work with us at delivery and she let us experience the model prior to ordering. She has excellent follow up and great touch points throughout the process. She’s thoughtful and not pushy. I definitely, very highly recommend both BMW of Bloomfield Hills and Audrey. You won’t be disappointed and will enjoy the experience.

The salesman Ali was extremely helpful when I needed a new car quickly! He was very communicative, kind, and made the process very easy and enjoyable. Highly recommend working with him and this dealership.

Sales associates are pleasant and helpful. Overall this is a great representation of BMW. I would definitely recommend a friend or family member to visit.

Had an amazing experience working with my car salesperson. Super helpful, patient, and made the whole process easy. Highly recommend!

Whole staff is wonderful. Made the experience so easy and enjoyable. Tessa Briney was my sales woman and she was wonderful. I definitely recommend asking for her. The whole staff really know how to treat customers.

The best customer service I’ve ever had when buying my X5! My sales consultant, Ms. Brigid O’Sullivan, was absolutely outstanding—helpful, patient, and professional throughout the entire process. The finance manager, Mr. Ryan DeCosse, deserves a special mention as well. His knowledge and guidance made everything seamless—big salute to Ryan! I highly recommend this dealership to anyone looking to buy a BMW.

Just bought a used X3. Tessa and the whole team were just outstanding. Great customer service. Kellen and Tessa delivered the vehicle to my door, signed the papers, got a tutorial, and I'm now the proud owner of a great vehicle. Thanks!

Always welcoming & pleasant - I have been going at this dealership for over 2 decades and from service to parts to sales, everyone is always there to help with a smile and can do attitude - very reason that I still drive a BMW is the staff at this dealership.

From my very first phone call to the moment I drove off in my new vehicle, the experience at this dealership was absolutely amazing. Chase reached out to inform me about lease specials, which was incredibly helpful and showed they truly care about matching customers with the best options. My salesperson, Bill, made the entire process smooth and enjoyable. He was knowledgeable, patient, and ensured every detail was taken care of leading up to delivery. Shortly after receiving my vehicle, Kellen, the dealership’s tech expert, gave me a call to check in. He even scheduled a follow-up appointment where he spent an hour walking me through my questions and concerns—extremely helpful and greatly appreciated. Everyone I interacted with was not only professional but also genuinely informative and dedicated to customer satisfaction. The entire team went above and beyond. This dealership truly sets the standard — A+ all around!