West Herr Ford of Webster

Alyssa and Christine did a fabulous job! Service was excellent and professional. Will go back again when I need to.

Alyssa is one of the best advisors ever! Got my car in and out on a Saturday very quick.

Excellent dealership and with an awesome sales team. Mitch Hitchcock went above and beyond to make my experience a 5 star deal. They treated my like family. Thank you for seeing that ALL my needs were met with my new vehicle.

Traded in my 2017Ford Escape Titanium for a 2025 Ford Escape Platinum Hybrid. They had to find a Platinum edition. It came in. I went in and signed the paperwork. It was only then that I actually got in the car. Buyers REMORSE from that moment on. No hands free lift gate. No light in the glove box. No ambient lighting. No turn signal indicators on the mirrors. No jewel light on the door lock button to indicate the doors are locked when you are exiting the car. These are all things that my 2017 had. My mistake. I should NOT have signed the paperwork until I saw the car. The dealership didn't even suggest it or offer it! Lesson learned. I bought my 2017 Escape from Carvana sight unseen. I'll pay this off and then I'll buy what I want. It won't be a Ford and it won't be from any of the West Herr dealerships.

Best new car buying experience ever. Derrick was the best to deal with. Took less than a half hour to pickup new car.

West Herr is always professional and friendly when our car goes in for service. They are close to where we live and offer rides when needed. Thanks for being open and honest!

It Was Absolutely amazing from start to Finish. Very Thuru In Every Process five Star All the Way.

Always very efficient and professional! Peter at customer service was very helpful and checked on the progress.

Stopped in unannounced due to a service issue with my 2022 Escape and they got me right in with the issue fixed the next morning. Christine in the Service Department was outstanding!

Great courtesy at the desk they get my car in and diagnosed and repaired in a short period of time and I was off and on my way