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West Herr Chevrolet of East Syracuse

(592 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–5:00pm
Tuesday 9:00am–7:00pm 7:30am–5:00pm
Wednesday 9:00am–6:00pm 7:30am–5:00pm
Thursday 9:00am–7:00pm 7:30am–7:00pm
Friday 9:00am–6:00pm 7:30am–5:00pm
Saturday 9:00am–5:00pm 7:30am–5:00pm
Sunday Closed Closed
New (315) 849-0294 (315) 849-0294
Used (315) 766-2059 (315) 766-2059
Service (315) 849-0337 (315) 849-0337

Reviews

(592 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Chevrolet of East Syracuse from DealerRater.

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They did great job to my car I really appreciate that and

They did great job to my car I really appreciate that and they are very helpful

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I love this dealership they take care customers very good

I love this dealership they take care customers very good I love them for really

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

We have purchased seven autos from East Syracuse

We have purchased seven autos from East Syracuse Chevrolet and from Mikey Z. this is our fifth. This purchase by far was the hardest Mikey worked for us along with EJ the GM who got involved to complete the deal.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Consumer response

We have purchased seven autos from East Syracuse Chevrolet and from Mikey Z. this is our fifth. This purchase by far was the hardest Mikey worked for us along with EJ the GM who got involved to complete the deal. We are very satisfied with the vehicle we purchased, which is a 2023 Equinox, and I believe is our third Equinox. Thanks again Mikey and EJ.

I worked with both EJ and Steve Shallcross.

I worked with both EJ and Steve Shallcross. This was my first time leasing a car on my own and they made the process seamless. They were extremely patient and helped me every step of the way. I had no time to stop in to look/test drive cars so I gave some items that I was looking for in a car and had EJ and Steve look for what was in my price range. Within 48 hours I picked up my car. The paperwork was super fast and Steve took me out to the car and went through anything I was unsure of. I am so happy with the service and I will definitely be returning when this lease is up. Thanks EJ and Steve!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Very friendly and helpful.

Very friendly and helpful. Had a large inventory of the car that I was looking for. Excellent staff

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Had a great salesman.

Had a great salesman. Mike Morrisey was very polite and always answered all my concerns.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Alex was great to work with over at East Syracuse

Alex was great to work with over at East Syracuse Chevrolet. We originally ordered a new traverse. Instead of waiting to get one Alex kept his eye out for the perfect one that met our family needs. With his help we were able to get into our new vehicle months early. The efficiency of his work was outstanding. If we ever need anything again we’ll be sure to go back to East Syracuse.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Labor rates are outrageous !

Labor rates are outrageous ! The part was only 123.37 I only waited 1/2 hr and was charged 269.99 for labor ???? I think it’s tragic and criminal …

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

My sales person was excellent.

My sales person was excellent. He knew what I wanted in a vehicle and found one for me Larry went out of his way to make my purchase easy

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

They had multiple vehicles on the lot that I was

They had multiple vehicles on the lot that I was interested in seeing when other dealerships had NOTHING. Gina was amazing!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.