Ourisman Volkswagen of Bethesda

Never heard back after inquiring on a vehicle multiple times I did this via the internet inquiry section of the website.

I do not recommend dealing with them. I purchased a car from them that had issues. I tried contacting them for over a month and was ignored. They also promised a second key and never delivered. Overall, very dishonest

Zee and crew were great, I ended up changing my mind, but they were quick to get back to me and very approachable.

Thanks Gabi for your awesome service. You didn’t allow me settle for less than I deserved. I will be forever grateful and thankful for you. Keep up the good work God Bless😊😉

NEVER BUY ANY CAR FROM OURISMAN VOLKSWAGEN OF BETHESDA. I am extremely disappointed with my recent experience at Ourisman VW Bethesda after purchasing a brand-new VW Taos S. I expected a reliable and safe vehicle but have encountered numerous issues right from the start. From the moment I received the car, I faced significant problems. I had to contact the dealership multiple times to report these issues. While the employees were initially helpful, the underlying problems remained unresolved. Major Issues Encountered: Engine Control Malfunction: Shortly after receiving the car, the Engine Control Malfunction icon turned on, indicating potential engine problems that could lead to sudden breakdowns. Additionally, the car remained excessively hot for hours after being parked, causing significant inconvenience and safety concerns. Braking System Issues: During the test drive, I noticed a friction or scraping noise when braking, which I was told was normal for a new car. However, the noise persisted every time I braked, raising serious safety concerns about potential defects in the braking system. Acceleration Problems: From the very first drive, I experienced shuttering during acceleration. The throttle response was irregular, causing the car to lurch forward unexpectedly. Despite following advice to deactivate the Auto Start-Stop system, the issue persisted, making the car difficult to control, especially in heavy traffic. Locking Issues: The car locked its engine twice and became completely unresponsive, leaving me stranded and unable to start the car for several minutes. Even an experienced driver with me couldn't figure out the issue. Interaction with Ourisman VW Bethesda: I contacted the Ourisman team to discuss these issues. They suggested sending the car to their service department for repairs. However, I expressed my dissatisfaction and requested to return the car for a full refund, given that I had only driven it for a short period and encountered multiple problems. Danet Marino, VW Manager, responded in an unprofessional and dismissive manner, rudely stating that they could not accept the car's return because "it is not a pair of shoes" and threatened that if I didn't send the car to their service department, I would be stuck with it at my house. Such behavior is unacceptable, especially from a dealership of this supposed caliber. Given that the car is brand new, there shouldn't be any issues requiring immediate repair. This experience has been nerve-wracking and has completely undermined my confidence in the vehicle's quality and the dealership's integrity. Conclusion: I strongly advise potential customers to think twice before purchasing a vehicle from Ourisman VW Bethesda. My experience has been fraught with issues and unprofessionalism.

What a horrible car buying experience. I traded in an old car and purchased a new one. Here I am 6 weeks later, and they have made 3, THREE, MISTAKES in the trade. Im not sure anyone there has had any training, or knows how to actually trade in a vehicle. They overcharged my tax (and have now mailed me a refund), they didn't get the correct car registration so now I AM having to redo it, and they somehow ,messed up the trade in vehicles car title, and are now asking for me to purchase a duplicate. Instead of taking ownership of their mistakes. Please save yourself the headache, and buy a car elsewhere. It has been 6 weeks of a headache dealing with them.

I took my car for service in November.The check oil level light came on after only 3,000 miles. have been calling the service department and leaving messages nobody is calling back . I paid $480.00 for this service what a rip off. They should refund me the money I paid.

I have been trying to contact someone at Ourisman for weeks to cancel a warranty on a car a recently sold. I have called multiple times and left multiple messages. When I finally spoke to someone earlier this week they stated they would email me the paperwork; it never came. I’ve tried to follow up, to no avail. Today I called, asked to speak to the general manager and was transferred to a sales person. This is not how to do business.

These people are charlatans. They try to collect twice for the same labor and held my car hostage so I couldn't take it to another dealership for the recall repair. My car was taken to this dealership by Cars to Go in Rockville a valet service center. As they are in Rockville I asked how my car ended up in Bethesda for work on the traction sensor rather than at DAR CARS VOLVO which was only a couple miles away,and my dealer of chose,that is when I found out that Car Care To Go is owned by Ourisman. RED flag number 1,Red flag number 2, I told the service department not to do the work, I would take my car to DAR, they said couldn't let my car go, because it is a safety violation. Red Flag number 3 I acquiesced but found they wanted to charge twice for the airbag recall labor, and again for the labor to replace the clock spring, the cause of the traction control light coming on. This part is just next to the airbag which was being replaced. I called 2 other dealerships service departments as was told that the spring would be replaced when air bag done with no additional labor, only part. I also requested cost for part from 2 other Volvo dealerships in the area, and both were in the $350 range imagine my surprise when Walt Clements in service told me my bill was in excess of $600 dollars, the price quoted by other dealerships for parts and 2 hours of labor. This is the height of thievery. DO NOT DO BUSINESS WITH THIS GROUP. THEY ARE THEIFS AND LIARS. If you have or want a Volvo or Volkswagen go elsewhere. That also applies to any other vehicle sold or serviced by OURISMAN. Finally DON'T fall for the platitudes offered by their review bot, it means nothing.

My review is overdue, but I wanted to say I visited Ourisman Volkswagen Volvo of Bethesda this summer and had a wonderful experience. My sales associate, Luis Rivero, could not have been more patient, taking my calls and answering all my questions before, during and after the sale. His calm manner and attentiveness were exactly what I needed to complete what, for me, is usually a nerve-wracking transaction. Happy!